Helpdesk administrator Work, Jobs in Castleside, Dur (with Salaries)

Helpdesk Administrator
Rated Maintenance Ltd —Darlington
- From £26,420 a year
- Full-time
- Microsoft Office
- In-person
- Communication skills
- Free parking
Quick apply
6d
People Team Administrator
poltronesofà —Sunderland
- £24,851 a year
- Full-time
- Administrative experience
- Continuous improvement
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
2d
Apprentice Admin/Office Manager
Mitie —Darlington
- £16,686.08 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Junior Salesforce Developer
Everything Managed Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Salesforce
- Communication skills
Quick apply

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helpdesk administrator jobs near castleside, dur

Helpdesk Administrator

Rated Maintenance Ltd -
Darlington

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Job details

Permanent | Full-time
From £26,420 a year
6 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer communication
Customer service call handling
Report writing
Inbound customer enquiry call handling
Report generation
CAFM software
Stakeholder liaison
Facilities management
Client communication
Administrative support experience
Microsoft Office Suite
Microsoft Office
Appointment booking and call handling
Client services
Customer support
Customer interaction
Communication skills
Progress tracking
Time management
Office experience

Full job description

About Rated Maintenance

Rated Maintenance is a professional property maintenance and facilities management company committed to delivering high-quality repair, maintenance, and support services to our clients. We pride ourselves on excellent customer service, efficient communication, and a proactive approach to problem-solving.

Role Overview

We are seeking a highly organised and customer-focused Help Desk Administrator to join our growing team. The successful candidate will be the first point of contact for customers, contractors, and clients, ensuring maintenance requests are logged, tracked, and completed efficiently. This role is essential in maintaining excellent service standards and supporting the smooth operation of our maintenance services.

Key Responsibilities

• Receive and log maintenance requests via telephone, email, and customer portals.

• Allocate jobs to appropriate engineers, contractors, and maintenance personnel.

• Monitor job progress and ensure work orders are completed within agreed service levels.

• Maintain accurate records of all jobs, updates, and customer communications.

• Liaise with clients, tenants, contractors, and suppliers to provide updates and resolve queries.

• Schedule appointments and coordinate engineer attendance.

• Produce reports on outstanding jobs, response times, and completion rates.

• Process invoices, purchase orders, and administrative documentation as required.

• Escalate urgent or unresolved issues to management.

• Ensure compliance with company procedures and health & safety requirements.

• Support the wider administration team with general office duties.

Skills and Experience

Essential

• Previous experience in an administrative, customer service, help desk, or facilities management role.

• Excellent telephone manner and communication skills.

• Strong organisational and time management abilities.

• Ability to prioritise tasks and work under pressure.

• Good working knowledge of Microsoft Office applications.

• High level of attention to detail and accuracy.

• Professional and customer-focused approach.

Desirable

• Experience within property maintenance, facilities management, housing, or construction sectors.

• Knowledge of CAFM, job management, or maintenance scheduling systems.

• Experience processing invoices and purchase orders.

• Understanding of service level agreements (SLAs).

Personal Attributes

• Friendly and approachable.

• Reliable and dependable.

• Proactive problem-solver.

• Team player with a positive attitude.

• Ability to remain calm in a fast-paced environment.

What We Offer

• Competitive salary.

• Company pension scheme.

• Training and development opportunities.

• Supportive and friendly working environment.

• Opportunities for career progression within Rated Maintenance.

Pay: From £26,420.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

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helpdesk administrator jobs in castleside, dur

Helpdesk Administrator

People Team Administrator

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Junior Salesforce Developer

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