Aftersales manager Work, Jobs in Catfield, Nfk (with Salaries)

Customer Advisor
Thurlow Nunn —Norwich
- £26,507.98 a year
- Full-time
- Organisational skills
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
2d
Assistant Accountant
Thurlow Nunn —Norwich
- £32,500 a year
- Full-time
- Annual leave
- Employee assistance programme
9d

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Customer Advisor

Thurlow Nunn -
Norwich

Apply Now

Job details

Permanent | Full-time
£26,507.98 a year
2 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Vehicle service booking
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Complaint handling
Appointment booking and call handling
Organisational skills
Telesales
Customer interaction
Outbound calling
Communication skills
Time management

Full job description

Norwich

Customer Services

Full time

Permanent

We are currently recruiting a Customer Advisor to join our successful team in Norwich. You will be responsible for dealing with both inbound and outbound calls, including booking customer MOT’s, Services and Vehicle Health Check follow-ups across the Thurlow Nunn Group in accordance with service department lead times.

Reporting to the Contact Centre Manager, you will continually monitor customer satisfaction to identify and address any issues, and ensure accurate records are maintained by regularly cleansing and updating the customer database. The Customer Advisor will promote relevant products and services to customers, maximising revenue generating opportunities, whilst delivering a positive customer experience at all times.

We are looking for the following:

Proven experience delivering exceptional customer service within a fast-paced contact centre environment, handling a high volume of inbound and outbound calls while ensuring every customer receives a professional, efficient, and positive experience.
Strong telesales and customer engagement skills, confidently identifying customer needs, promoting relevant products and services, overcoming objections, and achieving individual and team sales targets while maintaining a customer-focused approach.
Excellent verbal and written communication skills, with the ability to actively listen, build rapport quickly, explain information clearly, and resolve customer queries or complaints with empathy and professionalism.
A collaborative team player who works effectively with colleagues and management to achieve team objectives, share best practices, and contribute to a positive and supportive working environment.
Highly motivated and tenacious, demonstrating resilience when working towards challenging performance targets, including customer satisfaction, quality assurance, sales, and productivity KPIs.
Flexible and adaptable with a proactive, positive "can-do" attitude, able to manage changing priorities, learn new systems quickly, and provide excellent service during busy periods.
Excellent organisational and time management skills, capable of multitasking across multiple systems, managing call handling times effectively, and maintaining accuracy and attention to detail in a target-driven environment.

As a family owned business we have strong values. You will be expected to represent our family values of: Professional, Trust, Respect, Caring and Together, through your own behaviour, every day.

Why Work For Us?

Thurlow Nunn is part of the Thurlow Nunn Group, a family-owned and managed, people-driven business which has been established for over 150 years. The Thurlow Nunn Group has a team of over 600 employees, within the automotive and agricultural industries, across 20 sites throughout Norfolk, Suffolk, Cambridgeshire, Buckinghamshire, Northampton and Bedfordshire.

Whether your passion is sales, aftersales, customer service or another area, what's really important for us is that you are able to represent our family values of: Professional, Trust, Respect, Caring and Together, every day.

If you take great pride in delivering exceptional customer service and would love to be a member of a dedicated, friendly team, then Thurlow Nunn would be a great place for you to work.

Salary

£26,507.98 plus uncapped commission

Hours

Monday to Friday 8.00 - 5.00 with 1 in 7 Saturday mornings 8.00- 12.00

Benefits

• 31 days annual leave (including bank holidays) • Pension scheme • Life assurance • Free RAC breakdown cover • Cycle to work purchase scheme • Preferential parts, service and labour rates • Discounts on new and used vehicles • Aftersales discounts • Access to health and wellbeing support services • Employee discount platform • Recruitment Referral Incentive Scheme • Employee Assistance Programme (EAP)

Closing date

26-09-2026

Why Work For Us?

Salary

£26,507.98 plus uncapped commission

Hours

Monday to Friday 8.00 - 5.00 with 1 in 7 Saturday mornings 8.00- 12.00

Benefits

Closing date

26-09-2026

Apply Now

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