Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.
This role will be within our water and wastewater capital project delivery team. Our teams deliver large-scale capital programmes aimed at keeping water infrastructure resilient for the long-term while protecting the environment.
Want to be a part of it?
We are currently seeking to appoint a Head of Operations (Civils) to manage the operational elements of our Southern Water Capital frameworks: Strategic Delivery Partner and Delivery Partner. These are key contracts for M Group Water and Southern Water are a key M Group client in the water sector. These frameworks are expected to grow from their current annual revenue of £20m to in excess of £50m per annum during the current regulatory period. The frameworks comprise both water and wastewater programmes / projects, examples include:
- Rising mains replacement
- New pumping stations
- Deep drainage
- Tunnelling
- Service reservoirs
- New and replacement large water main projects
- Event Duration Monitoring programme
Under the Strategic Delivery Partner and Delivery Partner frameworks, we also undertake a proportion of Southern Water’s water mains replacement programme but that is managed by a separate operational lead reporting in to the Contract Director as the work is delivered quite differently to the above work.
As the Head of Operations (Civils) you will be accountable for the health, safety and wellbeing of the operational personnel working on your programmes / projects. You will be responsible for delivering the work within your remit on time and within budget, including delivering to profitability and cash targets.
You will need to form a close relationship with key client contacts, successfully delivering against their requirements, including contract KPIs. End user and customer satisfaction is important as is the successful and prompt close out of programmes / projects both operationally and commercially. You will support the Contract Director in ensuring sufficient resources are available to deliver the work, both employee and supply chain, and in maintaining high levels of employee engagement.
Our business is built on our key values and behaviours and you will be required to support the Contract Director in upholding these. Our people are our greatest asset and you will support all colleagues and clients to deliver exceptional service and results.
What you'll be doing
- Managing the development of the delivery strategy for the programmes and projects within your remit, including compliance to the highest SHEQW standards, with a focus on risk and continuous improvement.
- Delivering to specific revenue and profitability targets for each financial year and being responsible for meeting cash targets.
- Overseeing the operational resource and activities within your area of responsibility, driving efficiency whilst meeting contract KPIs / SLAs.
- Supporting delivery of the contract business plan and helping drive growth within our frameworks and more generally with the client.
- Ensuring delivery of high levels of customer and end-user satisfaction as well as client internal stakeholders.
- Identifying and supporting implementation of improvements, efficiencies, and cost savings to maximise contract performance.
- Optimising cashflow within your area of responsibility and working proactively with contract teams and clients to ensure payments are received in accordance with contractual terms.
- Helping build a strong supply chain community to ensure we can deliver our client’s needs.
- Understanding disputes and ensuring they are resolved professionally and timely with clients and suppliers.
- Guiding, coaching and mentoring direct and indirect reports, supporting the establishment of a robust succession plan within your area of responsibility.
- Understanding the key stakeholders and building strong relationships with them to instil confidence.
- Collaborating with contract / project teams, supporting their management and adhering to M Group company values.
- Striving for the adoption of best practice and continuous improvement in all elements of your responsibilities.
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;
- Contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- Recommend a friend – get rewarded for introducing people to us!
In addition, this role offers;
- Company car and fuel card with a range of EV and hybrid vehicles to choose from
- My Car Choice our salary sacrifice EV/ Hybrid car scheme
- Private health care – family cover
- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
- 25 days annual leave plus bank holidays
- Discretionary bonus scheme
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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