Service consultant Work, Jobs in Charlton, Gtl (with Salaries)

Resident Liaison Officer
Sutton Housing Society —Sutton
- £17,649 a year
- Part-time
- Microsoft Office
- Driving
- In-person
- Annual leave
- Work from home
Quick apply
8d
Planning Officer
Civic Recruitment Limited —London
- £27.72 an hour
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
Quick apply
10d
Health Advisor/FOH
MyHealthcare Clinic —Swiss Cottage
- £28,500 a year
- Overtime
- Hospitality
- Customer service
- English
- Employee discount
Quick apply
Subsidence Claims Handler
Trinity Claims —Tonbridge
- £30,000 - £35,000 a year
- Remote
- Customer service
- Organisational skills
- Construction experience
- Free parking
- Annual leave
Quick apply
2d
Technical Success Consultant
Commusoft —London
- £37,000 a year
- Full-time
- Hybrid work
- Project management
- Communication skills
- Negotiation
Kitchen & Bathroom Design/Sales Consultant
Wickes —Barking
- Full-time
- AutoCAD
- Annual leave
- Employee discount
Institutional Content Associate
Fisher Investments Europe —London
- Full-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- Project management
- Annual leave
- Work from home
Sales Consultant
HGV Learning —London
- £21,000 - £66,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Negotiation
- Work from home
Quick apply
2d
Customer Service Consultant
HSBC Global Services Limited —London
- From £28,800 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
10d
Service Consultant x2
BMW —London
- Overtime
- Driving
- Communication skills
- Annual leave
- Employee discount
Implementation Consultant (Project Manager) – EHS Digital Solutions
J.S. Held LLC —London
- £55,000 - £80,000 a year
- Full-time
- Remote
- PMP
- Engineering
- Analysis skills
- Annual leave
Quick apply
Institutional Client Onboarding Analyst
Fisher Investments Europe —London
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Bachelor's degree
- Annual leave
- Work from home
QA & User Acceptance Testing Consultant- London
FDM Group —London
- Project management
- Financial services
- Communication skills
- Annual leave
14d
Driver & Vehicle Support (Mandarin speaking)
CCUK Education Ltd —London
- £30,000 - £40,000 a year
- 8 hour shift
- Customer service
- Driving
- In-person
- Flexible schedule
Quick apply
9d
Graduate Technical Consultant
TAP CXM —London
- £25,000 - £27,500 a year
- Full-time
- Hybrid work
- Sales
- Engineering
- Analysis skills
- Gym membership
Quick apply
Residential Flexibility Consultant
Lane Clark & Peacock —London
- Hybrid work
- Data analysis skills
- Business development
- Analysis skills
- Annual leave
- Employee discount
Senior Professional Services Consultant
Adverity —London
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
- Annual leave
- Flexible schedule
Quick apply
Talent Acquisition Specialist
Baily Garner —London
- Up to £45,000 a year
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Annual leave
- Flexible schedule
Quick apply
10d
Senior Consultant-BACS Payments, Service Monitoring-UK
Infosys —London
- Microsoft Excel
- Oracle
- Analysis skills
5d
Estate Services and Open Spaces Manager
L&Q —London
- £57,094 - £63,032 a year
- Hybrid work
- Management
- Contracts
- Agile
- Annual leave
- Employee assistance programme
23h

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Resident Liaison Officer

Sutton Housing Society
Sutton

Quick apply

Job details

Permanent | Part-time
£17,649 a year
8 days ago

Benefits

Additional leave
Annual leave
Company pension
Work from home
Private medical insurance
Enhanced maternity leave
Life insurance
Sick pay
On-site parking

Qualifications

Driving Licence
Microsoft Office
Driving
Communication skills

Full job description

Job title: Resident Liaison Officer (Development) 20 hours per week Mon-Fri

Salary: £17,649

Application deadline: 12 noon on Wednesday 29 July 2026

Responsible to: Development Project Manager

Purpose of the role

The Resident Liaison Officer (RLO) for our development works is the key contact for residents who live in and around our homes that are affected by our development plans. The RLO is responsible for ensuring pro-active and timely communications with residents throughout the development works, as well as managing the decant process. The role also involves working closely with our contractors and consultants.

Key accountabilities

To be the key contact for residents living in homes effected by our development works, both before projects start and during site works
To proactively manage all decants and associated works
Explaining what work is being carried out and when
Providing updates on progress and any changes to schedules.
Answering residents' questions and concerns
Booking appointments for contractors to enter properties
Ensuring residents are informed about required access
Identifying residents who may need extra assistance, such as elderly or disabled occupants
Carrying out pre-start visits

Duties

1. To work as part of the development team, providing a pro-active and personal development-related service to residents

2. To act as the ‘voice’ for residents affected by development plans, ensuring that their views are heard and listened to by Sutton Housing Society (SHS) and contractors as appropriate

3. To provide timely information, advice and support to residents whose homes are impacted by our development plans

4. To work with the wider SHS team, to ensure genuine and proper engagement with residents

5. To take an active role in developing, agreeing and managing the residents’ consultation plans for individual development projects

6. To lead and co-ordinate the temporary or permanent decant (re-housing) of residents where necessary. This will include a lot of practical help and assistance, arranging furniture removal and storage, furnishing decant flats, co-ordinating repair / empty homes work etc and will require the RLO to be innovative and flexible in your approach

7. To ensure regular contact with the contractor on issues that affect residents

8. Advise the Development Project Manager of potential issues and / or concerns relating to development work on current residents

9. Provide information and assistance to residents concerning service charges, refunds, disturbance payments etc. and to process these as necessary

10. Work with the development contractors, consultants and SHS staff to address any difficulties that arise with residents; this may involve some “trouble shooting” and innovative thinking

11. Attend suitable development related meetings as required

12. Carry out Equality Assessments for every development project, ensuring these are reviewed regularly when works are underway

13. Coordinate and facilitate suitable resident meetings / surgeries for residents. (This may require working outside normal working hours and at evenings and at various locations throughout the borough).

14. Establish and maintain a lessons learned file for each project, sharing the results to take into the next project

15. Review and maintain a suitable system for reporting repairs and / or defects arising during the development work and during the relevant defects period

16. Undertake resident feedback surveys following the completion of the development work

17. To contribute to the effective running of the service area through attendance at meetings and training events, as required

18. To comply with all SHS policies, procedures and guidelines, including data protection, safeguarding, equality and diversity, financial regulations and health and safety

19. To undertake own administration and ensure information / files are maintained and kept up to date

20. To represent Sutton Housing Society externally in an appropriate and professional manner, and in accordance with Sutton Housing Society’s values and expected standards of behaviour and conduct

21. To support your own personal development by attending training events as required.

22. To undertake any other duties commensurate with this post, as directed by your line manager / Chief Executive

23. This is a description of the job as it is presently constructed. This will be reviewed periodically and updated to ensure that the job description fully reflects the responsibilities of the job

Person specification: Resident Liaison Officer (Development)

The Person Specification states the minimum knowledge, skills and experience required to carry out the job.

Experience:

Experience of working with the public
Experience of dealing with people in difficult situations

All are essential

Job related knowledge, aptitude and skills:

Attention to detail, accurate and numerate
A great organiser
Excellent communication skills
Experience of using Microsoft Office, including proficiency in creating spread sheets
A great relationship builder
Ability to work alone under pressure and meet deadlines
Ability to work positively with older people
Customer service focus
Ability to, on occasion, work outside regular office hours
Ability to drive, with a full driving license and access to a vehicle

All are essential

Personal Qualities:

A great team player and relationship builder
Warm, compassionate, and approachable, with a sense of humour
A positive approach to work and life, willing to take responsibility for own actions
Open and honest, with a strong sense of integrity
Hardworking, flexible and willing with ‘can do’ attitude
Wanting to make a difference every day
Committed to equality and diversity
Ability to use own initiative and judgement
A creative and problem-solving approach to work

All are essential

Working 20 hours per week, we offer 25 days annual leave (pro rata) excluding bank holidays, together with a holiday purchase and sell back scheme, a defined contribution pension (up to 8% employer contribution), life cover (3x salary), health cover and a training budget.

Job Types: Part-time, Permanent

Pay: £17,649.00 per year

Expected hours: 20.0 per week

Benefits:

Additional leave
Company pension
Enhanced maternity leave
Life insurance
On-site parking
Private medical insurance
Sick pay
Work from home

Application question(s):

For more information or an informal chat about the role, please contact Ray Alder via email at [email protected] or call 07525 910 255
Applicants must complete a job application form. Please visit our website for the job description and application form:

https://suttonhousingsociety.org.uk/about-us/working-for-us/

Application deadline - 12 noon on Wednesday 29 July 2026 Interviews are expected to be arranged for between 17 - 21 Aug 2026.

Work Location: In person

Quick apply

Refine Your Search

service consultant jobs in charlton, gtl

Resident Liaison Officer

Planning Officer

Health Advisor/FOH

Subsidence Claims Handler

Technical Success Consultant

Kitchen & Bathroom Design/Sales Consultant

Institutional Content Associate

Sales Consultant

Customer Service Consultant

Service Consultant x2

Implementation Consultant (Project Manager) – EHS Digital Solutions

Institutional Client Onboarding Analyst

QA & User Acceptance Testing Consultant- London

Driver & Vehicle Support (Mandarin speaking)

Graduate Technical Consultant

Residential Flexibility Consultant

Senior Professional Services Consultant

Talent Acquisition Specialist

Senior Consultant-BACS Payments, Service Monitoring-UK

Estate Services and Open Spaces Manager

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