Assurance engineer Work, Jobs in Chatham, Ken (with Salaries)

Hire Desk Controller
Hire Safe Solutions Ltd —Thurrock
- £30,000 - £35,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
12d
Sub-Agent
Kier Group —Chatham
- Part-time
- Management
- Travel
- Construction experience
- Flexible schedule
Production Engineer - Lean Operations
Genuit Group —Aylesford
- Full-time
- Engineering
- Assembly
- Continuous improvement
- Free parking
- Annual leave
Multi-skilled Maintenance Engineer
Marshalls PLC —Sittingbourne
- £55,382 a year
- Overtime
- Maintenance
- Communication skills
- Employee discount
Quick apply
Operations Manager
Safetykleen —Maidstone
- £60,000 - £72,000 a year
- 8 hour shift
- Customer service
- Training & development
- Employee assistance programme
- Referral programme
Quick apply
Senior Lean Practitioner
Genuit Group —Aylesford
- Full-time
- Analysis skills
- Continuous improvement
- Mentoring
- Free parking
- Employee discount
Quality Compliance Manager
Genuit Group —Aylesford
- Full-time
- Computer literacy
- Continuous improvement
- Quality control
- Free parking
- Employee discount
Project Manager
UK Power Networks —Chatham
- £68,144 a year
- Management
- Engineering
- Continuous improvement
- Annual leave
- Employee assistance programme
14d
Quality Advisor
Balfour Beatty —Rochester
- Hybrid work
- Microsoft Office
- Continuous improvement
- Quality control
- Annual leave
14d
Field Service Engineer
Servibox LTD —Ashford
- £30,000 - £36,000 a year
- Full-time
- Software troubleshooting
- Maintenance
- Communication skills
- Annual leave
Quick apply
12d
Multi-Skilled Shift Engineer
BrettGroup —Cliffe
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Lead Maintenance Engineer
Marshalls PLC —Sittingbourne
- £57,596 a year
- Overtime
- Maintenance
- Communication skills
- Employee discount
Quick apply
Head of Pre-Construction – Internal Drainage Boards (IDB)
Balfour Beatty —Maidstone
- Hybrid work
- Civil engineering
- Business development
- Construction experience
- Annual leave
12d
Engineer
Spire Healthcare —Chatham
- Full-time
- Continuous improvement
- Free parking
- Annual leave
Land Surveyor
SOCOTEC UK & Ireland —Snodland
- £28,598.98 - £42,000.00 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Employee assistance programme
- Employee discount
Quick apply
Assistant Project Manager
Bridges Electrical Engineers —Maidstone
- Full-time
- Management
- Driving
- Travel
- Employee discount
- Referral programme
Quick apply
7d
Engineering Team Leader & Contractor Supervisor
Genuit Group —Aylesford
- Full-time
- Engineering
- Supervising experience
- Continuous improvement
- Employee discount
- Sick pay
13d
Warehouse Operative
GXO Logistics —Sittingbourne
- £12.71 an hour
- Full-time
- No experience needed
- Annual leave
- Employee assistance programme
Field Service Engineer - Stanford-le-Hope
Kalmar —Stanford-le-Hope
- Overtime
- Customer service
- Maintenance
- Annual leave
Materials Technician
Construction Testing Solutions Ltd —Harrietsham
- £26,000 - £28,000 a year
- Overtime
- Computer literacy
- Laboratory experience
- Maths
- Health & wellbeing programme
- Employee discount
Quick apply

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assurance engineer jobs near chatham, ken

Hire Desk Controller

Hire Safe Solutions Ltd -
Thurrock

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
12 days ago

Benefits

Free parking
Annual leave
Company pension
Private medical insurance
Referral programme
On-site parking

Qualifications

CRM software
Sales support
Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Provision and Use of Work Equipment Regulations (PUWER) 1998
Client engagement
Delivery scheduling
Logistics
Internal department liaison
Contract renewal support
Customer loyalty building
Relationship management
Customer support
Customer interaction
Lifting Operations and Lifting Equipment Regulations (LOLER) 1998
Transport scheduling
Communication skills

Full job description

Job Summary
Reporting to the Hire Desk Team Lead, the Hire Desk Controller acts as the central link between customers, the sales team, engineering, and transport departments. This role ensures that powered access equipment is hired out efficiently, safely, and profitably, while maintaining high levels of customer satisfaction.

The Hire Desk Controller is the hub of operations, balancing customer needs, fleet availability, and logistics while leveraging technology and automation to deliver consistent, efficient, and high-quality service. This role supports sales through upselling, cross-selling, and excellent service.

Duties

Customer Service & Enquiries

Handle inbound & outbound calls, emails, and online requests for equipment hire.
Answering incoming calls within 3 rings.
Provide accurate information on product knowledge to assist with machine selection, equipment availability, pricing, quotations, and hire terms.
Build strong relationships with customers, ensuring repeat business and loyalty.
Maintain accurate records in the App to support account visibility.

Collaboration with BDMs

Work closely with BDMs to understand customer needs, preferences, and growth opportunities.
Provide regular updates on account activity, upcoming renewals, and potential issues.
Participate in joint account reviews to align service delivery with sales strategy.
Assist with tender/submission documentation.
Assist with completing sales reports where required.
Act as the primary internal contact for assigned Business Development Manager (BDM) accounts, ensuring smooth day-to-day management.
Handle quotations, hire contracts, and scheduling for BDM.

Hire Desk Operations

Process hire contracts, extensions, and off-hires using the App.
Coordinate with transport teams to schedule deliveries and collections.
Liaise with engineers to ensure equipment is serviced, compliant, and ready for hire.
Produce and maintain a manual complete contract file, containing all relevant paperwork including signed delivery and collection notes.
Responsible for organising the training of customers where required and ensures we operate under the IPAF training centre scope.
Support with compliance of the IPAF Training centre requirements.
Assists in the preparation of IPAF Training centre audits.

Technology & Automation

Use the App to log enquiries, track orders, and generate reports.
Support the introduction of automation tools to streamline invoicing, scheduling, and compliance documentation.
Ensure digital records are accurate and up to date for audits and reporting.

Quality & Efficiency

Monitor KPIs such as response times, contract accuracy, and customer satisfaction.
Ensure consistent service standards across all customer touchpoints.
Identify opportunities to improve efficiency and reduce downtime through better scheduling and predictive maintenance.
Comply with all SHEQ procedures.
Ad hoc departmental duties to be covered for absences/holidays.

Required Skills & Experience

Strong customer service and communication skills.
Experience in the hire industry (powered access, plant, or tool hire preferred).
Proficiency with hire desk systems, CRM software, and Microsoft Office.
Ability to work under pressure, multitask, and meet deadlines.
Strong organisational and problem-solving skills.
Knowledge of powered access equipment and industry regulations (e.g., LOLER, PUWER) is desirable.
Full UK driving licence may be advantageous.

The Company

At Hire Safe Solutions, we’re proud to be a leading provider of powered access solutions and related products for working at height. Since our founding in 2013, we’ve built a reputation for being honest, reliable, and responsive.

We strive to be the most respected powered access provider by delivering exceptional service, uncompromising safety, and innovative solutions that elevate our customers’ success and set new standards across the industry.

We’re passionate about our customers, our team, and the power of innovation. Our business is constantly evolving to meet the changing needs of our clients and to stay ahead in a dynamic market.

Safety is at the heart of everything we do. With curious minds and a forward-thinking approach, we’re committed to being at the cutting edge of powered access technology. Our fast-paced, collaborative environment thrives on purposeful communication and genuine interest in our customers and their businesses.

We take pride in helping businesses deliver their projects successfully - offering expert guidance and tailored solutions so they can focus on what they do best: growing and making money.

When our customers succeed, we succeed. When our people grow, our business grows with them.

Why work with us

We're a fast-growing, people-first business where ideas turn into action and doing things right is how success is built.

Competitive salary
26 days annual leave + bank holidays
Private medical insurance & health cash plan
Group life assurance, critical illness cover & income protection
Pension - employer match up to 10%

Apply Now - Lets build a safer, sustainable future together.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Private medical insurance
Referral programme

Experience:

hire desk or customer service: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

assurance engineer jobs in chatham, ken

Hire Desk Controller

Sub-Agent

Production Engineer - Lean Operations

Multi-skilled Maintenance Engineer

Operations Manager

Senior Lean Practitioner

Quality Compliance Manager

Project Manager

Quality Advisor

Field Service Engineer

Multi-Skilled Shift Engineer

Lead Maintenance Engineer

Head of Pre-Construction – Internal Drainage Boards (IDB)

Engineer

Land Surveyor

Assistant Project Manager

Engineering Team Leader & Contractor Supervisor

Warehouse Operative

Field Service Engineer - Stanford-le-Hope

Materials Technician

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