Service engineer Work, Jobs in Cheam (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
9d
BEMS Service Engineer
Imperium Building Systems Limited —Carshalton
- £35,000 - £55,000 a year
- Full-time
- HVAC
- Computer networking
Quick apply
Service Technician
Steritech Ltd —Redhill
- Overtime
- Computer literacy
- Travel
- Time management
Quick apply
Pump Service Engineer
Waste Water Solutions Ltd —Potters Bar
- From £100,000 a year
- Overtime
- Maintenance
- Electrical experience
- Plumbing
- Annual leave
Quick apply
Field Service Engineer (Bromley)
Petroassist UK Limited —Bromley
- Up to £38,000 a year
- Overtime
- Customer service
- Maintenance
- Mechanical knowledge
Quick apply
11d
First Line Support Engineer
British Transport Police —London
- £39,871.93 a year
- Full-time
- Computer Science
- Bachelor's degree
- AI
- Annual leave
- Gym membership
Quick apply
8d
Dishwasher Engineer
Bailey & Bowes Recruitment —London
- From £42,000 a year
- Full-time
- Plumbing
- Kitchen experience
Quick apply
ICT Team Administrator
Diocese of Westminster —London
- £17.03 an hour
- Full-time
- CRM software
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
1d
Engineer
Elis —Camberwell
- £45,000 - £47,000 a year
- Call to connect
- Schematics
- Microsoft Office
- Continuous improvement
- Employee assistance programme
Handyperson
OCS Group —London
- Monday to Friday
- Remote
- Carpentry
- Maintenance
Quick apply
BEMS Commissioning Engineer
Imperium Building Systems Limited —Carshalton
- £38,000 - £55,000 a year
- Full-time
- Hybrid work
- Engineering
- Supervising experience
- Continuous improvement
Quick apply
Field Service Engineer
Kingspan Water and Energy —Epsom
- £30,000 - £33,000 a year
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Annual leave
Quick apply
7d
Field Maintenance Engineer OTE 50K
Verisure Services (UK) Limited —London
- £27,937 a year
- Full-time
- Customer service
- English
- Hand tools
- Annual leave
- Employee discount
Quick apply
IT Support Analyst
Trainline —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Maintenance
Junior BEMS Commissioning Engineer
Imperium Building Systems Limited —Carshalton
- £31,000 - £40,000 a year
- Full-time
- Engineering
- Electrical Engineering
- Communication skills
Quick apply
3d
Service Engineer
Microsoft —London
- £58,200 - £97,600 a year
- Weekend availability
- Azure
- Computer Science
- Engineering
5h
Service Desk Engineer (Field)
Charles Square —London
- £42,500 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Software troubleshooting
- Annual leave
- Gym membership
Quick apply
EUC Engineer
CGI —London
- Full-time
- Customer service
- Windows
- IT
Quick apply
IT Support Engineer
Helping staff ltd (staffing agency) —London
- £34,420.00 - £47,130.48 a year
- Full-time
- Software troubleshooting
- Windows
- Computer networking
Quick apply
2d
Systems Engineer
Abacode —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year
9 days ago

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

service engineer jobs in cheam

Helpdesk Technician (1st line)

BEMS Service Engineer

Service Technician

Pump Service Engineer

Field Service Engineer (Bromley)

First Line Support Engineer

Dishwasher Engineer

ICT Team Administrator

Engineer

Handyperson

BEMS Commissioning Engineer

Field Service Engineer

Field Maintenance Engineer OTE 50K

IT Support Analyst

Junior BEMS Commissioning Engineer

Service Engineer

Service Desk Engineer (Field)

EUC Engineer

IT Support Engineer

Systems Engineer

I want to receive the latest job alerts for service engineer in cheam

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