Cloud architect Work, Jobs in Cheetham Hill, Gtm (with Salaries)

Solutions Architect – Contact Center (Cloud & AI)
Johnson Controls —Manchester
- Full-time
- Computer Science
- Bachelor's degree
- Continuous improvement
Head of Architecture
Manchester Airport —Manchester
- Continuous improvement
- Leadership
- Employee discount
Solutions Architect
CRC Corporate Solutions Ltd —Manchester
- £78,000 - £98,000 a year
- Full-time
- In-person
- Communication skills
- Annual leave
- Sick pay
Quick apply
Lead Technical Architect
HippoDigital —Manchester
- £69,000 - £86,600 a year
- Hybrid work
- Business development
- Agile
- In-person
- Employee discount
Cloud Security Architect
Synapri —Manchester
- £700 - £825 a day
- Hybrid work
- Travel
Cloud Security Architect
Lloyds Banking Group —Manchester
- £72,702 - £93,390 a year
- Full-time
- Hybrid work
Solution Architect
PA Consulting —Manchester
- Full-time
- Hybrid work
- Annual leave
Quick apply
Java Developer
Capgemini —Manchester
- Hybrid work
- Java
- Agile
- AI
Senior Data & AI Solutions Architect, Energy & Industrials, AGS Solutions Architecture Team
AWS EMEA SARL (UK Branch) —Manchester
- Full-time
- Computer Science
- Engineering
- AWS
Senior Manager, Data Solution Architect, SG&A, Engineering, AI & Data, Technology & Transformation
Deloitte —Manchester
- Hybrid work
- Mentoring
- Agile
- AI
Solution Architect
Evolutum —Manchester
- Computer Science
- Java
- AWS
Senior Manager, AI Solution Architect, SG&A, Engineering, AI & Data, Technology & Transformation
Deloitte —Manchester
- Hybrid work
- Computer Science
- Engineering
- Analysis skills
Manager, Data Engineering Architect, AI & Data, Technology & Transformation
Deloitte —Manchester
- Hybrid work
- DevOps
- Presentation skills
- Agile
Principal Full Stack Engineer - Full or Part Time
Autotrader —Manchester
- £60,000 - £80,000 a year
- Part-time
Senior Business Solution Architect
Clio —Manchester
- £72,300 - £97,700 a year
- Full-time
- Mentoring
- AI
- Life insurance
Azure Cloud Engineer - Sheffield, UK - Fulltime
Capgemini —Manchester
- AWS
- Scripting
- Communication skills
Solutions Architect
Oakland —Manchester
- Hybrid work
- Master's degree
- AI
- Annual leave
- Referral programme
Senior Full Stack Engineer - Full or Part Time
Autotrader —Manchester
- £50,000 - £70,000 a year
- Part-time
10d
Change Lead
PXC —Salford Quays
- Full-time
- Hybrid work
- SharePoint
- SDLC
- Work from home
Technical Lead
ThirdGen Digital Technologies Ltd —Manchester
- £75,000 - £100,000 a year
- Full-time
- Team management
- Mentoring
- Software development
- Health & wellbeing programme
Quick apply

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Solutions Architect – Contact Center (Cloud & AI)

Johnson Controls -
Manchester

Apply Now

Job details

Full-time

Qualifications

Cloud architecture
Computer Science
Stakeholder collaboration
Stakeholder liaison
IVR
VoIP
Bachelor's degree
Continuous improvement
Risk management
APIs
IT strategy alignment
Multidisciplinary collaboration
Technical roadmaps
Solution architecture
AI
Analytics
Information Technology

Full job description

What you will do

We’re looking for a Solutions Architect to shape and evolve our global cloud contact center ecosystem.

You’ll play a key role in designing scalable, resilient, and future-ready solutions across voice, digital, and AI-driven channels. This is a highly collaborative role where you’ll work closely with business leaders, engineers, and vendors to improve customer experience and operational performance.

How you will do it

Architecture & Strategy

Design and own end-to-end architecture for our cloud contact center platform (CCaaS).
Ensure solutions are scalable, secure, and aligned with business goals.
Lead architecture reviews and guide technical decision-making.

Collaboration & Delivery

Translate business needs into practical, scalable solutions.
Partner with engineering, infrastructure, and vendors to deliver outcomes.
Support implementation planning and continuous improvements.

Innovation & Transformation

Evaluate new technologies (AI, automation, analytics, digital channels).
Identify opportunities to enhance customer and agent experience.
Contribute to the long-term roadmap and modernization strategy.

Advisory & Leadership

Act as a trusted advisor to stakeholders.
Proactively identify risks and recommend solutions.
Influence the future direction of the contact center ecosystem.

What we look for

Required

Proven track of experience in contact center solution architecture, platform design, and supporting enterprise contact center environments in multiple regions.
Hands-on experience with cloud contact center platforms (e.g. NICE – our current platform, Amazon Connect, Genesys Cloud).
Strong understanding of IVR (interactive voice response), ACD (automatic call distribution), VoIP, Omnichannel routing, and unified communications.
Experience with APIs, SIP, and integrations.
Familiarity with reporting, analytics, and workforce management tools.

Preferred

Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
Overview of cloud telephony services.
Exposure to AI, automation, or digital engagement platforms.

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

#LI-BB1

#LI-Hybrid

Apply Now

Refine Your Search

cloud architect jobs in cheetham hill, gtm

Solutions Architect – Contact Center (Cloud & AI)

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Change Lead

Technical Lead

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