Customer assistant Work, Jobs in Cheltenham, Eng (with Salaries)

Client Relations Assistant (Fixed Term Contract)
Holland Cooper —Cheltenham
- £26,500 a year
- Temporary
- CRM software
- Salesforce
- Continuous improvement
- Store discount
- Employee assistance programme
Quick apply
Client Relations Assistant
Holland Cooper —Cheltenham
- £26,500 a year
- Full-time
- CRM software
- Salesforce
- Continuous improvement
- Store discount
- Employee assistance programme
Quick apply
Store Assistant
Aldi —Cheltenham
- £13.50 - £14.47 an hour
- Day shift
- Customer service
- Annual leave
Retail Sales Assistant (Part-time)
Cavani —Cheltenham
- £10.85 - £12.71 an hour
- Part-time
- Customer service
- In-person
- Cash handling
- Employee discount
Quick apply
5d
Paint Shop Assistant
Hiroboy Limited —Staverton
- £26,000 - £30,000 a year
- Full-time
- Basic maths
- Assembly
- Maths
- Free parking
Quick apply
10d
Sales Assistant
HMV Group —Cheltenham
- Part-time
- Customer service
- Merchandising
Team Member
NEXT —Cheltenham
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
9d
Stock Assistant
Aldi —Bishops Cleeve
- £13.12 an hour
- Customer service
- Annual leave
- Employee assistance programme
Retail Sales Assistant
Cavani —Cheltenham
- £10.85 - £12.71 an hour
- Weekend availability
- Customer service
- In-person
- Cash handling
- Store discount
- Employee discount
Quick apply
5d
Sales Assistant
Dunelm —Cheltenham
- £8.00 - £12.71 an hour
- Heavy lifting
One Stop - Customer Service Assistant
One Stop —Cheltenham
- £12.81 an hour
- Part-time
Sales Assistant
Savers —Cheltenham
- £9.75 - £13.00 an hour
- 8 hour shift
- Customer service
- Retail sales
- Employee assistance programme
- Sick pay
5d
Sales Assistant 12 Hours
The Entertainer —Gloucester
- £11.15 - £12.71 an hour
- 12 hour shift
- Customer service
- Merchandising
Quick apply
Retail Assistant
Holland & Barrett —Cheltenham
- £13.17 an hour
- Part-time
- Customer service
- Communication skills
- Store discount
- Employee assistance programme
Retail Assistant
Screwfix —Cheltenham
- £13.48 an hour
- Part-time
- Customer service
- Annual leave
- Employee discount
Customer Service Assistant
OurCoop —Cheltenham
- £12.75 an hour
- Part-time
- Customer service
- Annual leave
- Employee discount
Quick apply
4d
Retail Sales Assistant
French Connection —Tewkesbury
- £10.85 - £12.71 an hour
- Weekends only
- Customer service
- Conflict management
- Cleaning
- Store discount
- Employee discount
Quick apply
8hr Part-time Sales Consultant
Adidas —Gloucester
- 8 hour shift
- Customer service
- English
- Retail sales
- Employee discount
- Referral programme
Sales Assistant (Part-Time)
Pandora Jewelry —Gloucester
- £13.25 an hour
- Part-time
- Customer service
- Employee discount
Retail Sales Assistant
Mamas & Papas —Cheltenham
- Part-time
- Customer service
- Retail sales
- Employee discount
Quick apply

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Client Relations Assistant (Fixed Term Contract)

Holland Cooper -
Cheltenham

Quick apply

Job details

Temporary
£26,500 a year

Benefits

Store discount
Cycle to work scheme
Company pension
Employee assistance programme
Employee discount

Qualifications

Live chat
CRM software
Salesforce
Internal department liaison
Complaint handling
Continuous improvement
Customer interaction
Communication skills

Full job description

Founded in 2008, Holland Cooper is a luxury British lifestyle brand renowned for its timeless design, exceptional craftsmanship, and distinctive blend of heritage and modern sophistication. With a strong focus on tailoring, premium fabrics, and elevated styling, the brand has built a loyal global following and a powerful visual identity. At Holland Cooper, creativity, attention to detail, and commercial awareness sit at the heart of everything we do.

We're looking for a Client Relations Assistant to join us on a fixed-term contract from 1 November to 1 February, supporting the team through our peak trading period. This is a full-time role, working 9:00am–5:30pm Monday to Friday, with flexibility expected around weekends and extended hours during November and December.

You'll be part of a close-knit team delivering a premium, personalised experience across every customer touchpoint. If you're organised, personable, and take real pride in getting things right, we'd love to hear from you.

Key Responsibilities:

Deliver a premium, personalised customer experience across phone, email, chat and in-person interactions, meeting SLA requirements and personal KPIs.
Assist in resolving customer queries and complaints professionally, escalating complex issues to management in line with HC's tone of voice.
Support the team in monitoring and maintaining group KPIs and team objectives.
Maintain accurate client records in CRM systems and keep order statuses up to date.
Assist in the implementation and ongoing management of customer experience initiatives and process improvements, including cross-departmental communications and shared worksheets.
Support the administrative duties of the Client Relations team within the order management process.
Manage and update internal systems, working alongside departments including exports, ecommerce, warehouse and finance.
Contribute to weekly team meetings, bringing ideas for continuous improvement to the customer journey.
Maintain up-to-date knowledge of collections, product details and brand heritage through ongoing training and seasonal updates.
Contribute to individual and team KPIs, identify recurring issues, and support continuous improvement initiatives to enhance service quality.

Key Competencies/Behaviours:

Warm, professional communicator with strong interpersonal skills, comfortable across phone, email and in-person interactions.
Highly organised with the ability to multitask and manage competing priorities calmly.
Customer-centric mindset with a genuine focus on quality and responsiveness.
Accurate and detail-oriented
Proactive and solutions-focused, able to use initiative without waiting to be asked
Adaptable and willing to learn new processes and tools quickly.
Flexible and reliable, including during extended peak trading hours.

Skills/Experience Required:

Experience in a customer service, client support or related role.
Familiarity with CRM systems and customer support tools.
Excellent verbal and written communication skills.

Benefits

Competitive salary
25 Days Holiday plus bank holidays
Have your Birthday Day off on us to celebrate you
Increased benefits with length of service (e.g. holiday, pension contributions)
Enhanced Maternity and Paternity pay
Generous staff discount and staff shop available
Fresh fruit and pastries delivered weekly
Cycle to Work Scheme
·Employee Assistance Programme, including mental health support

Pay: £26,500.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer assistant jobs in cheltenham, eng

Client Relations Assistant (Fixed Term Contract)

Client Relations Assistant

Store Assistant

Retail Sales Assistant (Part-time)

Paint Shop Assistant

Sales Assistant

Team Member

Stock Assistant

Retail Sales Assistant

Sales Assistant

One Stop - Customer Service Assistant

Sales Assistant

Sales Assistant 12 Hours

Retail Assistant

Retail Assistant

Customer Service Assistant

Retail Sales Assistant

8hr Part-time Sales Consultant

Sales Assistant (Part-Time)

Retail Sales Assistant

I want to receive the latest job alerts for customer assistant in cheltenham, eng

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