It services engineer Work, Jobs in Cheltenham, Eng (with Salaries)

IT Services Engineer
National Star —Cheltenham
- £27,500 - £32,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
Quick apply
1st Line Team Leader
Commercial —Cheltenham
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Customer service
- Work from home
- Employee assistance programme
Quick apply
11d
1st Line Engineer
Commercial —Cheltenham
- £26,228 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Computer networking
- Work from home
- Employee assistance programme
Quick apply
Infrastructure Engineer
Ecotricity —Stroud
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Free parking
- Employee discount
Quick apply
Test Engineer
CoreTech Security Services —Cheltenham
- Full-time
- Analysis skills
- JavaScript
- Scripting
7d
Digital Installation Engineer
Commercial —Cheltenham
- £28,463 - £32,032 a year
- Weekend availability
- Assembly
- Driving
- Travel
- Employee assistance programme
Quick apply
Software and Cloud Engineer (Java/AWS)
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- Java
- AWS
- JavaScript
Lead Software Engineer
Northrop Grumman —Cheltenham
- £55,700 - £83,500 a year
- Java
- AWS
- Agile
- Relocation assistance
Cloud Operations Engineer (AWS or Azure)
Finova —Cheltenham
- Hybrid work
- Azure
- AWS
- Annual leave
- Employee assistance programme
Scrum Master
St. James's Place —Cirencester
- Management
- Agile
- IT
- Annual leave
IT Support Administrator - Second Tier
Plumbworld (Online Home Retail Ltd.) —Evesham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
4d
Trainee Engineer
A&E Fire & Security —Cheltenham
- Overtime
- Power tools
Systems Software Engineer
Airbus Operations Limited —Brize Norton
- Full-time
- Microsoft Access
- SQL
- Software development
- Free parking
- Employee assistance programme
Cloud Engineer
QinetiQ —Malvern
- £56,700 - £63,000 a year
- Full-time
- Computer Science
- AWS
- Bachelor's degree
- Employee discount
Software Engineer
CoreTech Security Services —Cheltenham
- Full-time
- C++
- JavaScript
- APIs
7d
Data Engineer (AWS)
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- Java
- SQL
- AWS
Controls Systems Engineer
GE Aerospace —Gloucester
- Full-time
- Hybrid work
- System design
- Microsoft Office
- Bachelor's degree
- Relocation assistance
Principal Software Engineer
Northrop Grumman —Cheltenham
- DevOps
- Java
- AWS
- Relocation assistance
Manufacturing Engineer
GE Aerospace —Cheltenham
- Full-time
- Project management
- Bachelor's degree
- Communication skills
Cyber Security Researcher
CoreTech Security Services —Cheltenham
- Full-time
- Windows
- C++
- Machine learning

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IT Services Engineer

National Star -
Cheltenham

Quick apply

Job details

Full-time
£27,500 - £32,000 a year

Qualifications

Software troubleshooting
Customer service
5G
Windows
Microsoft Office
FileMaker
SharePoint
Communication skills
VPN

Full job description

We have a fantastic opportunity for an IT Services Engineer based at our beautiful campus in Ullenwood, Cheltenham.

We have a fantastic opportunity for an IT Services Engineer based at our beautiful campus in Ullenwood, Cheltenham.

Job Purpose:
To support the maintenance and development of the organisation’s IT Services.
As part of the IT Services Team, provide a professional and effective customer focused IT Service Desk.
To provide first rate, first and second line Technical Support for customers at National Star across all its sites and for its remote workers.

Context of Role:
At National Star, we’re driven by our vision for a world in which people with disabilities are able to realise their potential as equal and active citizens in control of their lives. This sits at the heart of everything we do, from the personalised and world-class learning we provide via National Star College to training, specialist services and our work in the wider community. All of this is underpinned by both our passion to enrich people’s lives and by our moral and statutory responsibilities.
IT Services underpin the operation of National Star, ensuing we can operate efficiently and safely. Our customers include staff, learners, residents, and visitors.
Our network is spread over dispersed geographic locations interconnected by various types of connections, including broadband, leased lines, SHDCs. Key services we deliver include Windows and Office Desktop support, wireless, door access, internet access, telephony, CCTV, LOB applications, file access, and intranet services.
As one of our operations is providing 24/7 365-day residential care it is key our services are available, we utilise highly available system design to achieve this alongside a proactive approach.
What we’re looking for
Strong troubleshooting skills across hardware, software, and networks
Excellent customer service and communication skills
Ability to prioritise workload and work under pressure
A proactive and team-oriented mindset
Key Responsibilities
IT Infrastructure & SystemsSupport and maintain network infrastructure, including wired and wireless networks, VPNs, and mobile technologies (e.g. 5G).
Provide support for Microsoft Teams telephony and mobile phone systems.
Troubleshoot networking issues and perform basic configuration changes (e.g. VLANs, patching, wireless).

Hardware, Software & Devices
Support desktops, laptops, tablets, printers, and other peripherals.
Perform hardware diagnostics, repairs, upgrades, and physical installations or moves.
Install, configure, and maintain software, including Windows operating systems.
Provide first- and second-line support for IT services, including Office 365 and business-critical applications (e.g. SharePoint, FileMaker, Care Control, Dayforce).
Support a wide range of BYOD devices (phones, tablets, laptops, TVs, games consoles).

AV, Events and Media
Set up and support AV equipment including projectors, displays, and interactive boards.
Provide technical support for events, including conferencing, PA systems, and live streaming.
Support digital signage and media streaming services.

Service Desk & Customer Support
Manage workload effectively using Service Desk software, ensuring tickets are logged, updated, and resolved within agreed SLAs and KPIs.
Communicate clearly with users throughout the lifecycle of incidents and requests.
Deliver excellent customer service through a proactive, solutions-focused approach.
Escalate issues appropriately and liaise with third-party suppliers where required.

Print and Estates Technology
Support printers and MFDs, including managing third-party maintenance providers.
Support estates systems, including CCTV, access control, and building management systems.
Monitoring, Documentation and Asset Management
Proactively monitor systems and equipment to identify and resolve issues.
Maintain accurate IT asset records and inventory.
Produce and maintain documentation such as system configurations, procedures, and knowledge base articles.

Team, Compliance and Development
Contribute to team activities, meetings, and continuous service improvement.
Ensure compliance with IT policies, data protection regulations, and licensing requirements.
Participate in training and self-development to maintain up-to-date knowledge.

Additional Responsibilities
Provide occasional out-of-hours support (time off in lieu provided).
Support procurement activities for IT equipment and services.
Promote organisational values, including equality, diversity, and safeguarding.
Undertake any other duties as required by the IT Services leadership team.

Contract Type: Permanent | Contract: Full time, 37hours all year round, 52 weeks | Salary: £27500 - £32000 per annum | Location Status: Onsite, Ullenwood | Interview Date: TBC | Closing Date: 17/07/2026

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Refine Your Search

it services engineer jobs in cheltenham, eng

IT Services Engineer

1st Line Team Leader

1st Line Engineer

Infrastructure Engineer

Test Engineer

Digital Installation Engineer

Software and Cloud Engineer (Java/AWS)

Lead Software Engineer

Cloud Operations Engineer (AWS or Azure)

Scrum Master

IT Support Administrator - Second Tier

Trainee Engineer

Systems Software Engineer

Cloud Engineer

Software Engineer

Data Engineer (AWS)

Controls Systems Engineer

Principal Software Engineer

Manufacturing Engineer

Cyber Security Researcher

I want to receive the latest job alerts for it services engineer in cheltenham, eng

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