Senior Business Systems Analyst [Cheltenham - Hybrid 3 days]
About Finova
Finova is the UK's leading lending and savings technology provider, supporting one in every five mortgages nationwide. Our agile, cloud-native solutions enable over 60 banks, building societies, specialist lenders, equity release providers and a network of 2,400+ brokers to stay ahead in a competitive market.
Built on open architecture and backed by deep industry expertise, our platform is designed to scale. Each year, we process over £50 billion in loans, manage nearly £50 billion in savings, and support the digital servicing of more than 650,000 UK borrower accounts.
Be part of a team that’s driving innovation, enabling growth and shaping the future of UK lending.
For Lenders
Finova offers a flexible, modular technology suite designed to help lenders move faster, scale efficiently and deliver standout digital experiences.
Financial Institutions use Finova to launch products faster, process applications up to 50% more efficiently and reduce operational costs — all while staying fully compliant in a fast-moving market.
About the Role:
As a Senior Business Systems Analyst (BSA) Lead within Finova’s MSO team, you will lead the end-to-end design, analysis, and delivery of functional solutions for complex mortgage origination platforms. Reporting directly to the Director of Technical Delivery, you will sit at the intersection of product, engineering, and client engagement working across multiple concurrent agile delivery squads. Your core purpose is to translate high-level product requirements and client change requests into rock-solid technical specifications, process models, and data flows, while providing line management and mentorship to elevate the analytical standards of the broader BSA cohort.
About you:
Financial Services & Lending Expertise: Proven track record as a Senior Business Systems Analyst ideally in a financial services, fintech, or regulated environments
Technical & Integration Proficiency: Hands-on experience with SQL, relational databases, XML, and JSON/YAML data structures, combined with a practical understanding of RESTful API specifications, system integration patterns, and cloud-based architecture.
Analytical Deliverables & Methodologies: Master of the full SDLC, skilled in process mapping, data modeling, use case creation, and defining precise acceptance criteria/test strategies within Scrum and Kanban frameworks.
Leadership & Team Development: Direct experience in line management (conducting 1:1s, performance reviews, development plans) or formal mentoring, with a passion for coaching BSAs and driving analytical best practices.
Stakeholder Management & Communication: Exceptional written and verbal communication skills, able to articulate complex system concepts to both technical teams and senior non-technical executives, as well as lead direct client engagements on solution quality.
Problem-Solving & Modern Tooling: Structured, adaptable problem solver comfortable navigating ambiguity and adept at leveraging AI and automation tools to increase analytical speed and accuracy.
What will you be doing?
Lead End-to-End Solution Architecture: Design and document detailed specifications, data flows, and process models for complex mortgage origination features, ensuring technical solutions align with business needs, regulatory standards, and Finova’s architectural principles.
Cross-Squad Collaboration & Alignment: Partner closely with Product Managers, Engineering Leads, and Technical Delivery Managers across multiple concurrent delivery squads to manage dependencies, refine backlogs, and ensure seamless delivery execution.
Direct Line Management & Mentorship: Line manage BSAs within the MSO team—leading 1:1s, performance reviews, and career pathing—while setting practice standards and upskilling the wider BSA community.
Client Engagement & Stakeholder Influence: Act as a trusted technical advisor in direct client discussions, validating change requests, communicating complex solution designs, and ensuring quality expectations are met.
Incident Management & Continuous Improvement: Participate actively in agile ceremonies, lead post-incident reviews for complex delivery issues, and optimise existing system capabilities to enhance performance and usability.
Regulatory Compliance & Modernization: Ensure all functional deliverables adhere to financial compliance and audit-readiness standards, while actively integrating AI and automation tooling to streamline analytical workflows.
What We Offer:
Hybrid working ️
We operate on a hybrid model that is primarily office-based, requiring three days in the office each week, with the flexibility to work remotely for the remainder.
Private medical insurance ️
Comprehensive health cover, with the option to add your family to your plan, because your well-being matters to us.
Life assurance & income protection
We provide life assurance and income protection to give you peace of mind for the future
Family friendly policies
Our enhanced family-friendly policy goes beyond maternity and paternity leave, offering paid time off for when plans change or alternative paths to parenthood are needed.
Work from anywhere
Some thrive in the office, others at home — and many do best with choice. With approval, Finova employees can work abroad for up to 4 weeks each year.
Flexible holiday package ️
Enjoy 25 days paid holiday allowance, plus all public holidays. And, you can rebook any public holidays for a day that aligns with your personal beliefs or celebration calendar. We also offer holiday trading allowing you to purchase or sell your holiday allowance.
Company pension scheme
With salary exchange, you save on tax and can build a secure future.
Employee assistance programme
We understand that mental health is just as important as physical health. Access to a 24/7 confidential counselling helpline ensures you have support when you need it.
Electric car scheme
Get a brand-new electric vehicle with salary sacrifice as a benefit, paid for through your gross monthly pay, saving on Income Tax and National Insurance.
Health cash plan
Our Health Cash Plan empowers you to prioritise your wellbeing by providing effortless reimbursement for everyday healthcare costs, from dental and optical visits to physiotherapy.
Gym discounts ️
Achieve your fitness goals for less with GymFlex, which offers significant savings on annual memberships at over 3,000 gyms and leisure centers nationwide.
Perks that matter
We fuel your day with a fully stocked pantry of fresh fruit and snacks and keep the team spirit high with weekly socials and events.
Equal Opportunity Statement
We value diversity and are committed to creating an inclusive environment for all employees. If you’re passionate about this role but don’t meet all the criteria, please reach out, we’d love to discuss how your skills and experiences align with our needs.
