Role Title: Business Analyst
Location: Cheltenham (On-Site), Gloucestershire
Employment Type: Permanent
Industry: Defence
Clearance Level Required: MUST hold current Enhanced Developed Vetting (eDV)
About Zest Intelligence
At Zest, we are more than a consultancy. We are a purpose-led team built on integrity, trust and doing the right thing. We empower our people to take ownership from day one, contribute meaningfully to client outcomes and build rewarding careers in an environment where they are trusted, supported and encouraged to grow.
Through a combination of technical expertise, strategic insight and a customer-centric approach, we empower organisations to unlock the full value of their data and technology investments while maintaining the highest standards of security, governance and compliance.
Why join Team Zest?
At Zest, we trust our people to bring their best and provide an environment where they can succeed. You'll join a collaborative and inclusive team where leadership is accessible, ideas are welcomed and contributions are valued.
We are committed to helping our people build sustainable, rewarding careers through:
- Meaningful work that delivers real-world impact
- A culture built on trust, integrity and accountability
- Professional development, mentoring and coaching support
- Opportunities to shape your own career path
- Strong wellbeing and work-life balance benefits
- Inclusive and collaborative ways of working
- Access to professional communities and networks
- Volunteering opportunities that support purposeful contribution beyond the workplace
We invest in our people through structured development, mentoring, coaching conversations, professional memberships and dedicated learning opportunities that support long-term career growth.
Purpose and Impact
As a Business Analyst, your work will directly influence how critical public sector and regulated organisations deliver services, manage information and transform operations.
You will help shape solutions that create measurable outcomes while supporting programmes that matter.
Working within secure and complex environments, we help our customers modernise their organisations through innovative solutions that enable sustainable growth and improvement.
Get in touch with us to find out more
If you're looking for a role where you'll be trusted to make an impact, supported in your development, and empowered to deliver meaningful outcomes alongside talented colleagues, we'd love to hear from you. Get in touch for a discreet but friendly chat over coffee and cake.
Security Information
All applicants must have the right to work in the UK prior to commencing employment. In addition, this role requires eDV clearance and ongoing eligibility for this level of security clearance. We are not currently able to consider applicants who do not hold active eDV clearance.
Key Responsibilities
As a Business Analyst, you will play a pivotal role in bridging the gap between business needs and technical solutions. Working closely with clients, stakeholders and multidisciplinary delivery teams, you will help define requirements, shape effective solutions and support the successful delivery of measurable outcomes.
You will bring strong analytical thinking, excellent stakeholder management skills and the confidence to operate in complex environments where collaboration, innovation and delivery excellence are essential.
- Analyse business, operational and user needs to identify clear requirements and desired outcomes.
- Plan and facilitate workshops, interviews and stakeholder engagement sessions.
- Document current and future-state processes, requirements and solution needs.
- Produce business analysis outputs such as process maps, user stories, use cases, requirements specifications and acceptance criteria.
- Conduct capability assessments, gap analysis and option evaluations.
- Translate complex information into clear, actionable requirements for technical and delivery teams.
- Work with project managers, architects, developers and subject matter experts throughout the delivery lifecycle.
- Support solution design, testing, user acceptance testing, business readiness and implementation activities.
- Security Information
All applicants must have the right to work in the UK prior to commencing employment. In addition, this role requires eDV clearance and ongoing eligibility for this level of security clearance. We are not currently able to consider applicants who do not hold active eDV clearance.
Key Responsibilities
As a Business Analyst, you will play a pivotal role in bridging the gap between business needs and technical solutions. Working closely with clients, stakeholders and multidisciplinary delivery teams, you will help define requirements, shape effective solutions and support the successful delivery of measurable outcomes.
You will bring strong analytical thinking, excellent stakeholder management skills and the confidence to operate in complex environments where collaboration, innovation and delivery excellence are essential.
- Analyse business, operational and user needs to identify clear requirements and desired outcomes.
- Plan and facilitate workshops, interviews and stakeholder engagement sessions.
- Document current and future-state processes, requirements and solution needs.
- Produce business analysis outputs such as process maps, user stories, use cases, requirements specifications and acceptance criteria.
- Conduct capability assessments, gap analysis and option evaluations.
- Translate complex information into clear, actionable requirements for technical and delivery teams.
- Work with project managers, architects, developers and subject matter experts throughout the delivery lifecycle.
- Support solution design, testing, user acceptance testing, business readiness and implementation activities.
Skills & Experience
The successful candidate will demonstrate:
- Strong business analysis and requirements management experience.
- Excellent analytical, problem-solving and critical-thinking skills.
- Confident stakeholder management, communication and workshop facilitation.
- A practical understanding of business process modelling and process improvement.
- Experience working within Agile, Waterfall or hybrid delivery environments.
- The ability to communicate effectively with both technical and non-technical audiences.
- Good judgement and the ability to develop evidence-based recommendations.
- An understanding of testing, change adoption and business readiness.
- The ability to manage competing priorities and work effectively across multidisciplinary teams.
- Familiarity with business architecture, service design or continuous improvement approaches.
Experience gained within consultancy, government, defence, security or another highly regulated environment is essential.
Team Zest Benefits
We’re committed to an environment that enables wellbeing and success both at home and at work
- 25 days annual leave plus bank holidays
- Up to 5 additional Holiday Exchange days per annum
- Comprehensive Private Health Insurance
- 4x Annual salary Life Assurance
- 5% employer pension contribution
- Discretionary company awards and performance-related bonuses
- Flexible working arrangements
- Up to 5 days paid training leave per year
- Up to 2 days paid volunteering leave annually
Pay: From £75,000.00 per year
Benefits:
- Additional leave
- Company pension
- Flexitime
- Life insurance
- Private medical insurance
Application question(s):
- Do you hold current eDV Security Clearance, it is essential for this role
Work Location: In person
