Service delivery & release Work, Jobs in Cheltenham, Eng (with Salaries)

Associate Service Delivery & Release Manager
Finova —Cheltenham
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Annual leave
- Employee assistance programme
4d
Delivery Manager
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- Organisational skills
- In-person
- Communication skills
Customer Order Coordinator
IMPACT EVOLVE —Cheltenham
- £35,000 a year
- Full-time
- ERP systems
- Organisational skills
Quick apply
13d
Field Service Technician - YO & LS Postcodes
Kohler —Cheltenham
- Overtime
- Customer service
- Plumbing
- Communication skills
4d
Sub Agent
Gallifordtry —Cheltenham
- Full-time
- Management
- Construction experience
- Employee assistance programme
- Employee discount
Survey Manager
Gallifordtry —Cheltenham
- Full-time
- Maths
- School
- Employee assistance programme
- Employee discount
Field Service Technician - AL, LU and WD Postcodes
Kohler —Cheltenham
- Overtime
- Plumbing
- Communication skills
4d
Test Engineer
CoreTech Security Services —Cheltenham
- Full-time
- Software troubleshooting
- Analysis skills
- Scripting
Supply Chain Engineer
Kohler —Cheltenham
- Up to £39,000 a year
- Data analysis skills
- Continuous improvement
- Communication skills
Band 4 ISFL Assistant Psychologist - HMP Eastwood Park
Avon and Wiltshire Mental Health Partnership NHS Trust —Kingswood
- £28,392 - £31,157 a year
- Full-time
- Databases
- Teaching
21h
Release Engineer
CoreTech Security Services —Cheltenham
- Full-time
- Analysis skills
- Scripting
Staff Engineer, Continuous Improvement
Kohler —Cheltenham
- Up to £55,000 a year
- Computer literacy
- Engineering
- Continuous improvement
Senior Manager-Quality
Kohler —Cheltenham
- Up to £70,000 a year
- Master's degree
- Bachelor's degree
- Continuous improvement
6d
Website and Data Executive
HCR —Worcester
- Communication skills
- Analytics
- Annual leave
- Gym membership
5d
Planner
COLAS ROADS UK —Worcester
- £30,000 - £35,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
5d
Quality Engineer
Finova —Cheltenham
- Hybrid work
- Analysis skills
- Agile
- Annual leave
- Employee assistance programme
Programme Manager - HMP Long Lartin
Ministry of Justice —Evesham
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Team management
- Annual leave
5d
Senior Finance Business Partner
Kohler —Cheltenham
- Microsoft Powerpoint
- Data analysis skills
- Analysis skills
Senior Supplier Quality Staff Engineer
Kohler —Cheltenham
- Engineering
- Continuous improvement
- Quality control
Dispenser
Boots —Dursley
- £13.92 - £16.64 an hour
- Weekend availability
- Employee assistance programme
- Employee discount

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Associate Service Delivery & Release Manager

Finova -
Cheltenham

Apply Now

Job details

4 days ago

Benefits

Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
Car scheme

Qualifications

Microsoft Powerpoint
Client engagement
Microsoft Office Suite

Full job description

Associate Service Delivery & Release Manager

Cheltenham - 3 days office based

About Finova

Finova is the UK's leading lending and savings technology provider, supporting one in every five mortgages nationwide. Our agile, cloud-native solutions enable over 60 banks, building societies, specialist lenders, equity release providers and a network of 2,400+ brokers to stay ahead in a competitive market.

Built on open architecture and backed by deep industry expertise, our platform is designed to scale. Each year, we process over £50 billion in loans, manage nearly £50 billion in savings, and support the digital servicing of more than 650,000 UK borrower accounts.

Be part of a team that’s driving innovation, enabling growth and shaping the future of UK lending.

For Lenders

Finova offers a flexible, modular technology suite designed to help lenders move faster, scale efficiently and deliver standout digital experiences.

Financial Institutions use Finova to launch products faster, process applications up to 50% more efficiently and reduce operational costs — all while staying fully compliant in a fast-moving market.

About you:

Background: Client/customer relationship experience, ideally within Software Delivery or Financial Services. Knowledge of service desk operations and what constitutes "world-class service" is a distinct advantage.
Communication & Empathy: Exceptional written, verbal, and listening skills with demonstrable customer empathy and the ability to tailor your approach to different client contracts and ways of working.
Mindset: A calm, organized, and methodical approach to a fast-paced, demanding environment, ensuring clients have full confidence in our actions.
Technical Proficiency: Strong working knowledge of Microsoft Office (especially PowerPoint and Excel) or Google Workspace equivalents. Experience using JIRA Service Management is a bonus.

What will you be doing?

Client Management: Prepare and deliver monthly or quarterly service reviews for your clients (typically tier 3 Lenders), conducting regular touchpoints to build strong, valued relationships.
Issue Resolution: Champion client priorities by tracking problems and hotspots. Collaborate with the Finova Service & Reliability team to ensure issues are prioritized and resolved promptly.
Release Coordination: Plan, coordinate, and oversee L1 release deployments (e.g., product catalogue changes). Align resources, manage client communications, and ensure compliance with internal processes (requires occasional early evening and very rare weekend activity).
Production Oversight: Maintain full visibility of production activities for allocated clients, including patches, major incidents, and Cloud Ops-managed tests (DR, Pen testing), ensuring all data is provided for the CAB process.
SLA Management: Drive resolutions within SLAs, escalating blocked issues beyond the first-line team, and working with Service Desk Managers to continuously improve performance metrics.

What We Offer:

Hybrid working ️
We operate on a hybrid model that is primarily office-based, requiring three days in the office each week, with the flexibility to work remotely for the remainder.
Private medical insurance ‍️
Comprehensive health cover, with the option to add your family to your plan, because your well-being matters to us.
Life assurance & income protection
We provide life assurance and income protection to give you peace of mind for the future
Family friendly policies
Our enhanced family-friendly policy goes beyond maternity and paternity leave, offering paid time off for when plans change or alternative paths to parenthood are needed.
Work from anywhere
Some thrive in the office, others at home — and many do best with choice. With approval, Finova employees can work abroad for up to 4 weeks each year.
Flexible holiday package ️
Enjoy 25 days paid holiday allowance, plus all public holidays. And, you can rebook any public holidays for a day that aligns with your personal beliefs or celebration calendar. We also offer holiday trading allowing you to purchase or sell your holiday allowance.
Company pension scheme
With salary exchange, you save on tax and can build a secure future.
Employee assistance programme
We understand that mental health is just as important as physical health. Access to a 24/7 confidential counselling helpline ensures you have support when you need it.
Electric car scheme
Get a brand-new electric vehicle with salary sacrifice as a benefit, paid for through your gross monthly pay, saving on Income Tax and National Insurance.
Health cash plan
Our Health Cash Plan empowers you to prioritise your wellbeing by providing effortless reimbursement for everyday healthcare costs, from dental and optical visits to physiotherapy.
Gym discounts ️
Achieve your fitness goals for less with GymFlex, which offers significant savings on annual memberships at over 3,000 gyms and leisure centers nationwide.
Perks that matter
We fuel your day with a fully stocked pantry of fresh fruit and snacks and keep the team spirit high with weekly socials and events.

Equal Opportunity Statement

We value diversity and are committed to creating an inclusive environment for all employees. If you’re passionate about this role but don’t meet all the criteria, please reach out, we’d love to discuss how your skills and experiences align with our needs.

Apply Now

Refine Your Search

service delivery & release jobs in cheltenham, eng

Associate Service Delivery & Release Manager

Delivery Manager

Customer Order Coordinator

Field Service Technician - YO & LS Postcodes

Sub Agent

Survey Manager

Field Service Technician - AL, LU and WD Postcodes

Test Engineer

Supply Chain Engineer

Band 4 ISFL Assistant Psychologist - HMP Eastwood Park

Release Engineer

Staff Engineer, Continuous Improvement

Senior Manager-Quality

Website and Data Executive

Planner

Quality Engineer

Programme Manager - HMP Long Lartin

Senior Finance Business Partner

Senior Supplier Quality Staff Engineer

Dispenser

I want to receive the latest job alerts for service delivery & release in cheltenham, eng

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