Digital analyst Work, Jobs in Cheltenham, Gls (with Salaries)

Service Desk Analyst
PentenAmio UK —Tewkesbury
- £31,000 - £33,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- SharePoint
- Free parking
- Life insurance
Quick apply
Digital PMO Consultant
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- SharePoint
Operational Governance Senior Analyst
PoloWorks —Cheltenham
- Hybrid work
- Writing skills
- Organisational skills
- Financial services
- Annual leave
- Employee assistance programme
Quick apply
Senior Consultant, Digital Insights & Experience
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- Sales
- Research
- Agile
Information Systems Lead and Business Analyst
Safran —Gloucester
- Full-time
- Bachelor's degree
- Continuous improvement
- Business
Microsoft Analyst
PoloWorks —Cheltenham
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
Project Manager/Business Analyst - DV Cleared only
Turner & Townsend —Cheltenham
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Travel
Quick apply
2d
Data Scientist - Cybersecurity Analyst (Position located in Cheltenham, United Kingdom)
KnowBe4 —Cheltenham
- Master's degree
- Bachelor's degree
- Machine learning
- Referral programme
Quick apply
IT Business Solutions Manager - EMEA & Wellness
Kohler —Quedgeley
- IT
Senior Quality Assurance Analyst
PoloWorks —Cheltenham
- Hybrid work
- Analysis skills
- Continuous improvement
- Quality control
- Annual leave
- Employee assistance programme
Quick apply
Senior Business Systems Analyst
Finova —Cheltenham
- Hybrid work
- Master's degree
- Team management
- Mentoring
- Annual leave
- Employee assistance programme
14d
Cyber Software Engineer
Roke —Gloucester
- Full-time
- Windows
- Software development
- Agile
Campaign Lead - Cyber & Secure Communications
Roke —Gloucester
- Full-time
- Conflict management
IT Business Analyst
Renishaw —Wotton-under-Edge
- Up to £45,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Continuous improvement
- In-person
- Free parking
- Employee assistance programme
IT Business Solutions Manager - Global Product Innovation
Kohler —Quedgeley
- IT
Senior Reporting Analyst
PoloWorks —Cheltenham
- Hybrid work
- Data analysis skills
- Mentoring
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Cloud Operations Engineer
Accenture —Cheltenham
- Full-time
- Computer networking
Treasury Analyst
PoloWorks —Cheltenham
- Hybrid work
- Continuous improvement
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Security GRC & AI Analyst
PoloWorks —Cheltenham
- £45,000 - £55,000 a year
- Hybrid work
- Analysis skills
- AI
- Communication skills
Quick apply
3d
Principal Sales Consultant - Infosec - Cyber-Security - Cheltenham
Gattaca Plc —Cheltenham
- £45,000 - £55,000 a year
- Sales
- Business development

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Service Desk Analyst

PentenAmio UK
Tewkesbury

Quick apply

Job details

Full-time
£31,000 - £33,000 a year

Benefits

Free parking
Casual dress
Company pension
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Jira
Technical troubleshooting
Desktop support
Stakeholder collaboration
Stakeholder liaison
IT service management
Ticket management
UNIX
Internal department liaison
Microsoft Office Suite
Network infrastructure
Analysis skills
Continuous improvement
Confluence
Staff training
Mobile device management
SharePoint
Technical writing
ServiceNow
Customer support
Multidisciplinary collaboration
Root cause analysis
Communication skills

Full job description

Location: Tewkesbury (On-Site)
Salary: £31,000 - £33,000
Clearance Required: DV

About PentenAmio
PentenAmio is a leading provider of advanced digital security solutions that power national security and resilience across the UK, Australia and our allies. Focused on solving complex digital challenges that others avoid, we embrace the impossible to deliver transformative technologies that protect those who protect us.
Across the UK and Australia, PentenAmio combines a legacy of knowledge and proven delivery across secure mobility and AI-driven deception technologies. Our work spans Government and Defence markets across civil and military applications, powering intelligent advantage on a global scale.

Typical Activities
Working in collaboration with internal stakeholders across Service Desk, Engineering, Cyber Operations and Customer Success teams, the Service Desk Analyst will:

Respond to incoming issues, queries, and service requests via email, phone, and ticketing systems
Perform advanced troubleshooting and root cause analysis for end-user incidents
Support hardware provisioning and system setup activities
Support and participate in Major Incident and Problem Management processes
Create and maintain process documentation, user guides, and technical knowledge articles
Deliver training and onboarding support to service desk analysts
Collaborate with technical teams to ensure timely resolution of incidents and problems
Contribute to inter-team knowledge sharing and workload management
Support communication of service or customer-impacting issues to management
Champion service quality and continuous improvement initiatives

What we're looking for

Strong technical troubleshooting and analytical skills
Proven experience supporting Windows and Linux desktop environments
Understanding of IT networks and infrastructure fundamentals
Working knowledge of ITIL principles and processes
Experience using ITSM tools such as Freshdesk, Jira or ServiceNow
Proficiency with Microsoft Office and collaboration tools (e.g., Confluence, SharePoint)
Excellent verbal and written communication skills
Strong customer service orientation and ability to stay calm under pressure
Self-motivated and capable of working independently or within a multi-disciplinary team
Structured and methodical approach to problem solving and task management

Desirable

Experience supporting secure communications environments
Exposure to Apple mobile device management platforms
Understanding of Wi-Fi network configuration and troubleshooting
Unix/Linux administration experience
Prior service desk or technical support experience in government or defence environments

Why Work at PentenAmio? At PentenAmio, we value our employees and offer a comprehensive benefits package, including:

Life Insurance - X4 Salary
Private Health Scheme
EV Salary Sacrifice scheme
Salary Sacrifice Company Pension, matched up to 10%
25 Days Holiday + Bank/Public Holidays
Enhanced Maternity & Paternity leave

Additional perks:

Free on-site parking
Casual dress code
Free fruit in the office

Qualifications & Eligibility
To be eligible for this position you must:

Hold a relevant IT qualification or have a years' experience in a similar support role; and,
Be a British citizen; and
Hold or be eligible for UK National Security Vetting (NSV) - DV level clearance.

PentenAmio is committed to providing equality of opportunity for all. We aim to ensure our workplaces are free from discrimination and that our current and future colleagues are treated fairly and with dignity and respect. Please inform us of any reasonable adjustments that we may need to make.

Quick apply

Refine Your Search

digital analyst jobs in cheltenham, gls

Service Desk Analyst

Digital PMO Consultant

Operational Governance Senior Analyst

Senior Consultant, Digital Insights & Experience

Information Systems Lead and Business Analyst

Microsoft Analyst

Project Manager/Business Analyst - DV Cleared only

Data Scientist - Cybersecurity Analyst (Position located in Cheltenham, United Kingdom)

IT Business Solutions Manager - EMEA & Wellness

Senior Quality Assurance Analyst

Senior Business Systems Analyst

Cyber Software Engineer

Campaign Lead - Cyber & Secure Communications

IT Business Analyst

IT Business Solutions Manager - Global Product Innovation

Senior Reporting Analyst

Cloud Operations Engineer

Treasury Analyst

Security GRC & AI Analyst

Principal Sales Consultant - Infosec - Cyber-Security - Cheltenham

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