Beds & Luton Children & Young People (CYP) Service Team Administrator
Are you an experienced and motivated administrator, who enjoys being part of friendly team?
Do you have excellent telephony and communication skills to deal with sometimes complex and difficult issues?
Are you looking for a new challenge?
Do you have the transferrable skills we are looking for and can bring a good work ethic and personality to our team?
Yes …. then we need to know more about you and would encourage you to apply.
We're looking for a dynamic and pro-active Administrator to support our CYP Service for 37.5 hours per week (0900-1700hrs). We are based at The Poynt in Luton.
You'll be part of a friendly, professional and dedicated team providing comprehensive administrative support across the CYP Service.
The role includes:
Acting as the first point of contact for staff, families, carers and partner organisations.
Prioritise a busy workload, using your own initiative, both independently and as part of the team.
Handling confidential and sensitive information
Procurement of clinical equipment and stock
Accessing and updating SystmOne electronic patient records
If you're competent and confident in your IT Skills (Microsoft Word/Excel/Outlook) and are organised, proactive and committed to delivering an excellent service, we'd love you to apply.
Should we receive a high number of applications we reserve the right to close this vacancy at any point after 24th July 2026
Develop a thorough understanding of the service and processes.
Efficiently use SystemOne and other databases to record and track the patient's treatment pathway.
Efficiently use appropriate systems to collect, collate and report data and information in an accurate format (e.g. Microsoft Excel, Word, PowerPoint).
Respond to all colleagues in a positive, professional and helpful manner, building good working relationships.
Communicate effectively with a wide range of people including colleagues and members of the public, ensuring a professional approach is presented at all times.
Demonstrate the ability to remain focussed on service delivery whilst dealing with an unpredictable, diverse and challenging workload.
Use your own initiative in prioritising workload to ensure deadlines are met. When appropriate, to propose changes to working practices to maximise efficient/effectiveness of role.
Adopt a flexible and supportive role within the administration team by assisting with workload in the absence of colleagues to maintain a robust and quality service.
Carry out general administrative tasks for the department to agreed standards and timescales.
Demonstrate personal resilience to handle sensitive telephone calls and process sensitive information in a controlled and professional manner.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There’s one reason why our services are outstanding – and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
About us
By joining Cambridgeshire Community Services you will be helping our communities and in return we will support you with:
- NHS Pension Scheme
- Generous annual leave allowance
- Free flu vaccine every year
- Health & Wellbeing support and resources
- Choice of staff networks to support (we are proud to be a diverse and inclusive organisation)
Why not click on the link to the JD and find out more about the role, and then if you would like to discuss further please contact Laura Bolino, Business Support Manager –
[email protected]
We look forward to your application.
Job Purpose:
To contribute, as part of the team, in providing administrative support to the Children’s Services across Bedfordshire and Luton.
To provide high quality, administrative services to a multi-disciplinary team of professionals in order to facilitate the effective and efficient delivery of services.
MAIN DUTIES AND RESPONSIBILITIES
Communication
On a day-to-day basis, provide a full range of administrative support services to Children’s Services. This will involve receiving and providing sensitive and complex patient information and ensuring that Cambridgeshire Community Services’ policies and procedures are adhered to.
Be conversant with the roles of all staff and their relationships with internal / external organisations.
Data inputting onto computerised systems.
Maintenance and preparation of patient records as per Cambridgeshire Community Services’ guidelines.
Assist staff in preparing for meetings / training. Booking rooms and providing refreshments, as appropriate.
Dealing with fault reporting, servicing and maintenance of office and patient equipment.
Report Estates requests, as required.
Be responsible for regular health & safety checks, as instructed.
Liaising with the Trust regarding telephones, computers etc.
Ensure new referrals, discharge and active caseloads are up-to-date.
Send out invitation letters (already formulated) and maps for training sessions, send out training forms and certificates to delegates.
Distribution of Care Plans and Nurse-Led Assessments.
Sending out team updates and other information to carers as and when required.
Audio typing and Minute taking, as required.
Archiving of paper records.
Booking patient appointments.
Key Relationships
Team Lead
Service Lead
Community Services Leads
East of England Community Health & Care NHS Trust staff
Special Schools
Luton & Dunstable Hospital
Budgetary Responsibility
Maintain and monitor clinical equipment and stationery supplies, order stock (as appropriate), check deliveries, put away stock and report discrepancies.
Ensure accurate systems are maintained.
Operate and maintain equipment, following instructions for use, ensuring cleanliness and reporting faults.
Maintain supplies by issuing stock on request, monitoring use and ordering supplies as necessary.
Take responsibility for equipment in the administration office, ensuring any problems are rectified / reported, as appropriate, and ensuring paper / toner is topped up as necessary.
People Management
Preparation and distribution of rotas to teams.
Submission of appropriate P Forms for the teams.
Update staff lone working records/information.
Maintaining own professional development and requirement to take part in Appraisal and KSF process and training programme, as required, to fulfil duties of the post.
Develop self to continually improve performance, undertake development activities, as necessary.
Research & Development Activity
Assist with audit data as and when required.
Complete staff surveys / audits, as required.
Research and supply information as requested.
Analytical & Judgemental
Handle incoming communications (Referrals, telephone calls and emails) bringing urgent business to the attention of the Team Lead or Clinician.
Prioritise workload and resolve conflicting demands using own judgment to prioritise.
If applicable, monitor waiting lists in a timely manner
Future planning for clinics and patient appointments.
Planning & Organisation
Contribute to ensuring work is produced to agreed standards through planning and agreeing work, managing workload and maintaining work flow.
Support the Team Lead and individual team members when required.
Utilise the general office for administrative tasks, including photocopying, filing etc.
Ensure all outgoing mail is appropriately addressed and ready for collection at the appropriate time.
Deal with all received mail (internal or external) distributing to the appropriate person or team as per office processes.
Patient & Client Care
As first point of contact, be expected to communicate with callers in a courteous, highly sensitive and confidential manner
Responsibility For Policy & Service Development
Adherence to Information Governance policy.
Adherence to Cambridgeshire Community Services’ policies.
Be aware of health and safety issues relevant to Cambridgeshire Community Services working environment and report as appropriate to the designated Health & Safety Officer in accordance with policy. Also within all buildings owned or not owned by CCS.
Be aware and follow all East of England Community Health & Care NHS Trust policies relevant to own role.
Information Resources
Store and retrieve information using established paper filing and computerised database systems. Input both data and text into computer systems. Develop paper and computerised storage systems to meet the needs of the service. Arrange for the safe destruction of all correspondence and files in accordance with statutory and locally defined timescales.
Freedom To Act
Take responsibility for own actions and work unsupervised to own initiative however, the Team Lead is available when required.
Work within clearly defined Standard Operational processes (SOPs).
Maintain confidentiality in accordance with the Data Protection Act (1998) and exercise initiative and discretion in the performance of duties.
Mental Effort
Frequent concentration with interruptions; work pattern can be both predictable / unpredictable.
Interruptions with enquiries will occur during daily activities, some of which may require immediate attention.
Emotional Effort
The post-holder will be exposed to working with diverse population groups and clients some with difficult social and medical circumstances.
Occasional exposure to information of a sensitive or distressing nature when dealing with calls from a distressed member of staff / member of the public.
Committed to working in a changing environment, responding positively to new demands and changes and be willing to be flexible to the changing needs of the service.
Physical Effort & Working Conditions
Frequent use of PC, which may include data entry
Regular moving and handling involved in relation to equipment, stationery supplies and deliveries.
PC user for a significant part of the day.
Office based, although may be required to travel to other bases across Bedfordshire.
Clinical and Practice Governance
Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.
Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.
The post holder must adhere to the Trust risk assessment and risk management processes
The post holder must adhere to infection control policies and procedures
Undertake mandatory training and any other training relevant to the role as required by East of England Community Health & Care NHS Trust.
The post holder must participate in clinical and other audits as required
Provide patients and their families /carers with information on standards they should expect from the team.
The post holder is required to participate in relevant emergency preparedness process for their team
