Helpdesk assistant Work, Jobs in Chester, Chs (with Salaries)

Student Services Helpdesk Assistant
University of Chester —Chester
- £25,249 - £25,804 a year
- Part-time
- CRM software
- Organisational skills
- Front desk
Multi-Site Technician - Wirral / Liverpool
City Facilities Management (UK) —Liverpool
- £41,506 a year
- Overtime
- HVAC
- Employee discount
- Life insurance
3d

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Multi-Site Technician - Wirral / Liverpool
City Facilities Management (UK) —Liverpool
Level 3 core Electrical qualification, examples of which are: C&G2330, C&G 2365 (with relevant experience), C&G2365 etc.
£41,506 a year
3d

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Student Services Helpdesk Assistant

University of Chester -
Chester

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Job details

Permanent | Part-time
£25,249 - £25,804 a year

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Appointment booking and call handling
Organisational skills
Front desk
Customer interaction
Communication skills

Full job description

Student Services Helpdesk Assistant We are recruiting a part time (26.5 hours per week) Student Services Helpdesk Assistant to join our busy Student Services Helpdesk. With a variety of support offered across our campuses, this frontline role provides a high-quality service on a wide range of areas including: Wellbeing, Mental Health and Counselling Disability and Inclusion Student Safety Financial Support Residential Life Sexual Violence Liaison Officer Service You will be a welcoming first point of contact for students, staff and stakeholders contacting the Student Services department. You will respond to enquiries via phone, email, web form, and in person, aiming to resolve at first contact or referring to the appropriate support services when needed. Our Helpdesk receives a diverse and wide range of enquiries, so you will need to remain calm, resilient, and confident under pressure. Strong communication skills are essential, as contacts can vary from straightforward requests for information and guidance to more serious situations requiring a sensitive triage and a compassionate approach. Key Responsibilities Act as first point of contact for Student Services enquiries. Deliver professional, calm, and supportive customer service. Respond to enquiries via phone, email, web form, and in person Book appointments for dedicated Student Services teams. Maintain accurate records using a CRM system. Support events such as Open Days. About You Excellent communication and customer service skills. Ability to manage sensitive or distressing situations professionally. Strong attention to detail. Excellent organisational skills with the ability to multitask priorities in a fast-paced environment. Experience in customer service, student support or a similar environment desirable. This is a part time position of 26.5 hours per week to be agreed upon appointment across our working week (Monday to Thursday 9am to 5.30pm, Friday 9am – 4.30pm) at our Exton Park site in Chester.

Department/Division

Student Services - Support

Location
Exton Park

Salary

£25,249 to £25,804

Post Type

Part Time

Hours per Week

26.5

Contract Type:

Permanent

Closing Date

23.59 hours BST on Sunday 23 August 2026

Reference

1607-26

Apply Now

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helpdesk assistant jobs in chester, chs

Student Services Helpdesk Assistant

Multi-Site Technician - Wirral / Liverpool

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