Director of customer experience Work, Jobs in Chipping Norton (with Salaries)

Head of Ecommerce - Fixed-Term Contract
Bamford Collection —Moreton-In-Marsh
- Team management
- Employee assistance programme
- Employee discount
Quick apply
House Manager
Abbeyfield Wessex Society —Chipping Norton
- £16.66 an hour
- Weekend availability
- Management
- Travel
- Conflict management
Quick apply
9d
Regional Director - South East
Thomas Franks Ltd —Hook Norton
- Full-time
- Hospitality
- Management
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Fast Track Management Programme
Travis Perkins plc —Witney
- Full-time
- Leadership
Estates Manager
Abingdon and Witney College —Witney
- £45,558 - £46,598 a year
- Full-time
- Analysis skills
- Continuous improvement
- Team management
2d
Property Operations Manager
SouthOxfordshireAndVale —Abingdon
- £76,915 - £83,490 a year
- Team management
- Contracts
- Flexible schedule
Quick apply
Account Director Oxford
BidvestNoonan —Oxford
- £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Team management
Quick apply
Fraud Investigation Services Operational Leader
HM Revenue and Customs —Westfield
- £78,988 - £87,612 a year
- Part-time
- Hybrid work
- Presentation skills
- Team management
- Leadership
- Annual leave
- Work from home
9d
Head of Culture and Creative Economy
Gloucestershire County Council —Gloucester
- £69,392 - £84,154 a year
- English
- University
- School
10d
Member Engagement Manager
OPRL —Banbury
- £38,000 - £43,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
Quick apply
Sales Operations Co-Ordinator
Commercial —Cheltenham
- £26,228 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Computer literacy
- Organisational skills
- Work from home
- Employee assistance programme
Quick apply
Senior Manager FOS Complaints
St. James's Place —Cirencester
- Analysis skills
- Team management
- Leadership
- Annual leave
Business Development Manager (BDM) - Oxford- Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Oxford
- £35,875 a year
- Full-time
- Remote
- Business development
- Presentation skills
- Referral programme
Quick apply
Head of Partnerships & Grants
iCOMAT —Swindon
- Remote
- Research
- Business development
Programme Administrator – Executive Programmes
University of Oxford —Oxford
- £32,108 - £37,338 a year
- Hybrid work
- English
- Administrative experience
- Organisational skills
- Annual leave
14h
Client Engagement and Delivery Manager (FTC)
Saïd Business School —Oxford
- £39,424 - £47,779 a year
- Full-time
- Hybrid work
- Contracts
- Leadership
- School
4d
Customer Success Business Unit Director
NielsenIQ —Oxford
- £66,860 a year
- Full-time
- Hybrid work
- AI
- Analytics
- Employee assistance programme
Quick apply
People and Culture HR Administrator
Principal Medical —Bicester
- £25,000 - £26,000 a year
- Microsoft Powerpoint
- Computer literacy
- Data entry
Office Administrator - UK
Caristo Diagnostics —Oxford
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Life insurance
Quick apply
Part-Time Accounts Receivable and Credit Controller
Oxford Commercials —Bicester
- £15 - £22 an hour
- Part-time
- Hybrid work
- QuickBooks
- Free parking
Quick apply
11d

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director of customer experience jobs near chipping norton

Head of Ecommerce - Fixed-Term Contract

Bamford Collection -
Moreton-In-Marsh

Quick apply

Job details

Fixed term contract

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
Employee discount
Paid volunteer time

Qualifications

Branding
Stakeholder collaboration
Magento
Internal department liaison
E-commerce
Team management
Conversion optimisation
Multidisciplinary collaboration
Customer acquisition

Full job description

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.

ABOUT THE ROLE

We are seeking an exceptional Head of Ecommerce to join the Bamford Collection on a 9-month fixed-term contract, leading the online commercial performance of our luxury lifestyle brands, Daylesford and Bamford. Reporting to the Ecommerce & Digital Director, you will drive the trading, optimisation and ongoing development of both ecommerce websites, ensuring they deliver outstanding commercial performance while reflecting each brand's distinctive identity.

This is a pivotal leadership role, responsible for shaping the digital customer journey, enhancing online merchandising, and delivering a seamless, connected experience that inspires customers to discover the best of both brands. Combining strategic vision with a data-driven approach, you will use customer insights and trading performance to optimise the online experience, maximise growth, and uphold the exceptional standards synonymous with the Bamford Collection.

LOCATION: Based at the Daylesford Farm, Gloucestershire or South Kensington, London.

Office-based 5 days a week.

RESPONSIBILITIES

Commercial Trading

Lead the e-commerce trading strategy for Daylesford and Bamford, driving revenue, profitability, conversion and customer growth across the UK and international markets.
Monitor trading performance, identify opportunities, and deliver data-driven initiatives to achieve commercial targets.
Work closely with Marketing, CRM and Product teams to optimise customer acquisition, retention and online sales.

Website & Customer Experience

Lead the optimisation and ongoing development of both ecommerce websites, delivering a best-in-class customer journey through continuous testing and conversion rate optimisation.
Collaborate with Creative, Content and Product teams to deliver engaging campaigns, product launches and digital storytelling.
Ensure a seamless end-to-end customer experience by working closely with operational teams, from fulfilment through to delivery.

Brand & Digital Strategy

Strengthen the digital connection between Daylesford and Bamford, creating opportunities for cross-brand discovery while maintaining each brand's unique identity.
Ensure both websites authentically reflect the brands' values, aesthetics and premium positioning.

Leadership

Lead, coach and develop the Online Trading Managers, fostering a collaborative, customer-focused and high-performing team culture.
Champion a data-led approach, driving continuous improvement, innovation and accountability across the ecommerce function.

SKILLS AND REQUIREMENTS

Proven experience in a senior ecommerce trading or online merchandising role, ideally within the luxury retail or premium lifestyle sector.

Strong commercial acumen with a track record of driving online sales and profitability.

Excellent understanding of ecommerce platforms, analytics tools, and optimisation techniques. Experience with Magento is beneficial.

Hands-on experience developing and delivering CRO programmes, ideally in collaboration with external development or UX partners.

Demonstrable experience collaborating cross-functionally with marketing, creative, operations, and product teams.

Exceptional attention to detail, while working at pace to deliver results, with an appreciation for brand presentation and storytelling.

Inspirational people leader & clear communicator, with experience of developing, mentoring & retaining high-performing teams.

Personal Attributes

Customer-obsessed and brand-led, with a passion for delivering beautiful, seamless digital experiences.

Commercially astute, strategic, data-driven, and results-oriented.

Collaborative and communicative, able to influence across departments and levels.

Passionate about sustainability, craftsmanship, and the values underpinning Daylesford and Bamford.

PERKS AND BENEFITS

Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day one.
Local gym discounts
Padel Discount
Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
Private Medical: We offer subsidised private medical insurance through Bupa.
Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.

Quick apply

Refine Your Search

director of customer experience jobs in chipping norton

Head of Ecommerce - Fixed-Term Contract

House Manager

Regional Director - South East

Fast Track Management Programme

Estates Manager

Property Operations Manager

Account Director Oxford

Fraud Investigation Services Operational Leader

Head of Culture and Creative Economy

Member Engagement Manager

Sales Operations Co-Ordinator

Senior Manager FOS Complaints

Business Development Manager (BDM) - Oxford- Circa 41k Package - 53k OTE Uncapped

Head of Partnerships & Grants

Programme Administrator – Executive Programmes

Client Engagement and Delivery Manager (FTC)

Customer Success Business Unit Director

People and Culture HR Administrator

Office Administrator - UK

Part-Time Accounts Receivable and Credit Controller

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