Regional Outreach Manager
Salary: c£41,000
Location: Hybrid based in South West Region - regular travel within the region and occasional travel outside the region required.
This is a full time contract, initially until 31st March 2027 with the possibility of extension or becoming permanent.
Organisation Overview
IRARA (International Returns and Reintegration Assistance) is a growing International Non Government Organisation (NGO) with a core focus on voluntary and assisted returns and reintegration services. We work closely with governments, international organisations, and stakeholders to ensure dignified, compliant, and sustainable solutions for individuals returning to their home countries. Guided by our values – integrity inclusivity, innovation and inspiration, our mission is simple: create Positive Futures for individuals and communities, partnering with clients globally to empower individuals to rebuild their lives. Promoting our philosophy through tailored, innovative solutions.
Building on this strong foundation, IRARA is entering an exciting growth phase and are committed to innovation, integrity, and excellence.
We are on an ambitious growth journey - strengthening our core and boldly expanding. We are now looking to recruit a Regional Outreach Manager within London to join the Voluntary Returns part of our Immigration Services team.
Role Overview
This role is responsible for overseeing, managing and coordinating all outreach, engagement and partner activity within their region to support voluntary returns. The role focuses on increasing awareness of voluntary return options, engaging individuals and building relationships by engaging with communities in a sensitive and ethical manner, supporting partner organisations, overseeing local Homeland Connector Session delivery and ensuring high quality delivery of efficient and humane return related projects. This role will also monitor performance and provide reports to the Outreach Manager, ensure compliance with programme requirements, and contribute to continuous improvement.
The role will require travel within the region and further afield, to work and build relationships with people from multiple cultures and backgrounds.
Key Responsibilities
1. Outreach & Engagement
- Develop and implement a regional outreach strategy to promote awareness and understanding of voluntary return schemes.
- Coordinate targeted engagement activities aimed at individuals who may be eligible for voluntary return support.
- Deliver outreach in a sensitive, non-coercive, and person-centred manner, ensuring individuals are fully informed of their options.
- Represent the organisation at community events, advice forums, and multi-agency meetings.
- Work to reduce misinformation and build trust within migrant communities.
2. Partnership & Stakeholder Management
- Build and maintain strong relationships with community organisations, migrant support groups, charities, legal advisors, and local authorities.
- Act as the primary regional contact for partner organisations delivering or supporting voluntary return services.
- Provide guidance, resources, and training to partners to ensure consistent and accurate messaging.
- Identify and develop new partnership opportunities to expand outreach and referral pathways.
3. Project & Service Delivery Oversight
- Oversee delivery of voluntary return outreach and engagement projects across the region.
- Ensure activities align with policies, contractual requirements, and safeguarding standards.
- Monitor delivery against agreed targets, milestones, and quality standards.
- Identify risks (e.g., low engagement, misinformation, safeguarding concerns) and implement mitigation strategies.
- Support frontline teams and delivery partners to ensure effective case signposting and referrals.
· Working within and management of strict budgets
4. Performance Monitoring, Compliance & Reporting
- Track outreach performance against KPIs such as engagement levels, referrals, and conversions to voluntary return support.
- Collect, analyse, and report data to demonstrate impact and inform programme improvements.
- Produce timely and accurate reports for senior management and commissioners.
- Ensure compliance with data protection, safeguarding, and ethical engagement standards.
- Contribute to audits, reviews, and continuous improvement initiatives.
5. Safeguarding & Ethical Practice
- Promote a safeguarding-first approach in all outreach activity, particularly when working with vulnerable individuals.
- Ensure all engagement upholds dignity, confidentiality, and informed decision-making.
- Escalate and manage safeguarding concerns in line with organisational policies.
6. Team & Capacity Building
- Support and guide outreach employees and partner organisations within the region.
- Deliver training and briefings on voluntary return processes and eligibility.
- Share best practice and lessons learned to improve service delivery.
· Any other duties as deemed appropriate
Occasional evening or weekend work may be required to support community engagement activities.
This role does not provide regulated immigration advice. The postholder must operate within organisational guidelines and refer individuals to authorised advisers for case-specific immigration advice where required.
Requirements
Essential (these will be used to decide whether to shortlist)
Experience
- Experience in outreach, community engagement, or working with migrant or vulnerable populations, communicating with empathy and being non-judgemental
- Experience building partnerships across diverse communities and stakeholders
- Experience managing projects and overseeing service delivery within a regulated or commissioned environment
- Experience managing and developing people
- Ability to analyse performance data and produce clear, actionable reports.
- Well versed in coaching and developing teams to achieve high levels of performance
Skills
- Strong understanding of safeguarding, ethical engagement, and working with vulnerable individuals.
- Cultural awareness and sensitivity to the needs of migrants and displaced individuals
- Driven and can take control, find solutions and prioritise actions with a drive for achieving results
- Proactive, inquisitive and have a passion for challenging people to drive performance
- Excellent interpersonal and communication skills, including the ability to clearly and consistently convey complex or sensitive information clearly and appropriately
- Strong organisational and coordination skills
- Knowledge of confidentiality, data protection, and professional boundaries
- Likes to work at pace
- Happy to both challenge and motivate others
Personal Attributes
- Empathetic, respectful, and non‑judgmental approach
- Strong ethical standards and commitment to impartiality
- Resilient and able to manage emotionally sensitive conversations
- Flexible and adaptable in a dynamic working environment
Education
- Degree or equivalent experience in social policy, migration studies, community development, public services, or a related field.
Desirable
Experience
- Experience in voluntary return programmes, immigration services, or a related field.
Other
· Due to the nature of the role – a full driving licence and use of a vehicle is required
Why Join IRARA?
We offer an opportunity to be part of a global support network, which aims to positively impact the lives of others. We have a culture and working environment that is friendly and fast paced, supporting personal growth within the organisation. You will have the chance to work and build relationships with people from around the world across multiple cultures and backgrounds.
We really value our people and offer a friendly, collaborative and purpose-driven environment.
Be part of a growing organisation shaping the future of immigration and justice services
Benefits include
- Remote working model
- 22 days annual leave, increasing with length of service + Bank holidays + the ability to buy up to an extra 5 days a year
- Online perk scheme
How do I apply?
To apply please send your CV and covering letter detailing why you are interested in the role, which counties you can travel to and why you think you’d be a good fit to [email protected] quoting ref: Regional Outreach Manager. If you have any questions or would like an informal chat about the role please contact our hiring team on [email protected].
We welcome applications from individuals with transferable skills and diverse backgrounds. We are building a diverse and inclusive workforce, which involves hiring the best people for our roles. In order to do this we’re committed to ensuring that all candidates have fair opportunities. If we can make any adjustments to ensure that the process is accessible please let us know. We are proud to support care leavers, armed forces veterans, those at risk of homelessness and are Disability Confident. Please mention it in your application if any of these apply to you. We will treat all information confidentially.
You must be eligible to work in the Uk and able to pass a security check, including an enhanced level DBS.
*If you have already applied, please do not reapply. We are actively reviewing applications, but are now targeting this area for that specific region's role.*
Pay: £40,000.00-£42,000.00 per year
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Exeter (Devon)
