An exciting opportunity has arisen for a patient services co-ordinator to join our friendly and supportive practice team, at The Guildhall Surgery, Clare. This role is offered on a part-time basis, with the following working pattern:
Monday: 8.30am - 1pm / 1.30pm – 4pm
Tuesday: 8.30am - 1pm / 1.30pm – 4pm
Wednesday: 12pm - 4pm
Thursday: 8.30am - 1pm / 2pm - 4.30pm
We are looking for a reliable, organised and patient-focused individual, who can provide an efficient and professional service to our patients while supporting the wider practice team. The post includes a combination of clinical administration, practice support and prescription duties, helping to ensure the smooth, safe and efficient running of the practice. You will receive, assist and direct patients, to access the appropriate service or healthcare professional in a courteous, efficient and effective way. In addition, you will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Responsibilities:
- Greet patients and visitors and deal with enquiries appropriately.
- Book, amend and cancel appointments in line with practice procedures.
- Manage urgent appointment requests and assess home visit requests according to practice protocols.
- Answer and document telephone calls, emails and clinical system messages, redirecting or escalating as appropriate.
- Maintain electronic and manual filing systems, including amalgamation of new patient records.
- Process and send urgent referrals and other clinical correspondence as required.
- Maintain tidy reception and waiting areas and restock patient information and registration materials.
- Complete daily checklists and other administrative duties allocated by the line manager.
- Process new patient registrations and ensure information is recorded and maintained.
- Process prescriptions and manage prescription related administrative duties.
- Support the practice workflow, ensuring incoming information is processed and directed appropriately.
- Complete regular fridge, data, clinical audits.
- Carry out routine fridge, clinical room and emergency bag checks, ensuring appropriate stock levels.
- Support the practice with clinical governance, safety and compliance requirements.
- Clinical coding, drug monitoring and follow-up.
- Manage vaccination recalls, support long term condition (LTC) recalls, drug monitoring and follow-up.
- The post holder is expected to maintain confidentiality, comply with practice policies and procedures, and undertake any relevant training required for the role.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
This role is perfect for motivated individuals eager to develop their healthcare administrative skills while making a positive impact on patient experiences.
Above all, we are looking for someone who is friendly, professional, reliable and committed to providing an excellent service to patients. If you are looking for a varied role where you can make a real contribution to the smooth running of a busy GP practice, we would love to hear from you.
- You will be organised, self-motivated and adaptable, with excellent attention to detail and the ability to manage competing priorities.
- You will have strong communication skills and be confident working both independently and as part of a multidisciplinary team.
Previous experience within a GP practice, primary care or healthcare environment is desirable, as is experience with clinical systems and Microsoft Office.
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The practice has approximately 5,300 patients and is rated 'Good' by the Care Quality Commission, with consistently positive GP patient survey results. It is led by 2 GP partners. The rest of the clinical team includes an advanced nurse practitioner, practice nurse, assistant practitioner, HCA plus a physiotherapist and clinical pharmacist and technician, mental health practitioner and social prescribers.
Clare is a small market town close to Sudbury and the borders of both Essex and Cambridgeshire. Our patients are served by both West Suffolk and Addenbrooke's Hospital.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
