Resource manager Work, Jobs in Claremont, Sry (with Salaries)

Operations Lead
Healix International —Esher
- From £45,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Case management
- Annual leave
- Employee discount
Quick apply
7h
PMO Manager
Imperial College London —South Kensington
- £57,785 - £69,365 a year
- Full-time
- Analysis skills
- Organisational skills
- Agile
- Annual leave
Head of Virology (ID4520)
Animal and Plant Health Agency —New Haw
- £73,165 - £81,535 a year
- Overtime
- Doctoral degree
- Presentation skills
- Leadership
- Annual leave
- Employee discount
7d
Airport Manager
VIP First Limited —Gatwick Airport
- From £45,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
Recruitment Manager
University College London —London
- £68,284 - £76,244 a year
- Full-time
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
14d
Admissions Administrator
Imperial College London —Charing Cross
- £41,005 - £45,616 a year
- Full-time
- Hybrid work
- Computer literacy
- Bachelor's degree
- School
- Annual leave
14d
Employment and Community Area Team Lead
EDGE DISABILITY CONSULTANCY LTD —Leatherhead
- £33,117.00 - £34,870.50 a year
- Full-time
- Hybrid work
- Childcare
- Management
- Working with children
- Store discount
- Health & wellbeing programme
Quick apply
8d
Senior Complex Investigator
Lloyds Banking Group —London
- £92,701 - £109,060 a year
- Full-time
- Hybrid work
- Mentoring
- Financial services
- Communication skills
14d
Services Project Manager
Siemens —Farnborough
- £50.00 - £99.90 an hour
- Full-time
- Hybrid work
- Computer Science
- PMP
- Engineering
Policy and Programme Manager - Health and Wellbeing Strategy
Surrey County Council —Reigate
- £55,486 - £60,898 a year
- Hybrid work
- Leadership
- Negotiation
- Annual leave
- Employee assistance programme
13d
Resource Planning Manager
So Energy —London
- £57,000 - £66,000 a year
- Hybrid work
- SQL
- AWS
- IT
- Employee discount
Quick apply
5d
People, Culture, Wellbeing Programme Delivery Manager
International Wellbeing Insights Ltd —Uxbridge
- £32,000 - £38,000 a year
- Full-time
- Microsoft Excel
- Management
- Data analysis skills
- Free parking
- Sick pay
Quick apply
Operations Manager
Creative Car Park Ltd —London
- £50,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
14d
Customer Service Manager
Restore PLC —Dartford
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Human Resource Business Partner - Generalist
Demo160: Core Template TEMC —London
- £76,000 - £115,000 a year
- Full-time
- English
- Microsoft Office
- Bachelor's degree
- Annual leave
HR Manager (part time)
Jack and Jill School —Twickenham
- £25,000 - £30,000 a year
- Part-time
- Human resources
- Organisational skills
- In-person
- Health & wellbeing programme
Quick apply
7d
Assistant Team Manager
Surrey County Council —Woking
- £56,439 - £60,898 a year
- Travel
- Annual leave
- Employee assistance programme
7d
Events Manager
Pennyhill Park Hotel & Spa —Bagshot
- Weekend availability
- Hospitality
- Sales
- Hotel
- Employee assistance programme
- Employee discount
13d
Operational Marketing & Production Team Manager
Lidl —London
- £68,200 - £99,000 a year
- Full-time
- Leadership
- Store discount
- Employee discount
6h
Programme Manager
Health Innovation Kent Surrey Sussex (KSS AHSN) —Gatwick Airport
- £54,000 - £57,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Access
- Management
8d

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Operations Lead

Healix International -
Esher

Quick apply

Job details

Full-time
From £45,000 a year
7 hours ago

Benefits

Casual dress
Cycle to work scheme
Annual leave
Company pension
Employee discount
Life insurance
Referral programme

Qualifications

Analysis skills
Quality assurance
Continuous improvement
Case management
Leadership
Communication skills

Full job description

We are seeking an experienced Operations Lead to join our Medical Assistance team and play a pivotal role in delivering exceptional service, developing high-performing teams, and driving operational excellence.

This is a fantastic opportunity for a proven leader with a strong background in Medical Assistance who understands the demands of a fast-paced, customer-focused assistance environment. You will lead and develop a team of Coordinators, ensuring outstanding case management, service delivery, and client outcomes while fostering a culture of engagement, accountability, and continuous improvement.

Medical Assistance experience is essential for this role. We are looking for someone who brings a deep understanding of assistance operations, complex case management, and the critical role operational teams play in supporting members during challenging situations.

About the Role

As an Operations Lead, you will be responsible for the day-to-day leadership, performance, and development of a team of Medical Assistance Coordinators. Working closely with Operational Managers, Learning, Development & Quality teams, and key stakeholders, you will ensure service standards are achieved, contractual obligations are met, and team capability continues to grow.

You will act as a role model and subject matter expert, using your operational knowledge and leadership skills to drive performance, improve service delivery, and support your team in delivering outstanding member experiences.

About You

We are looking for an experienced operational leader with a passion for developing people and delivering exceptional service.

Essential Requirements

Significant experience within a Medical Assistance environment is essential.
Strong understanding of Medical Assistance operations, case management, and service delivery standards.
Proven experience leading, coaching, and developing operational teams.
Experience managing performance and driving engagement in a fast-paced environment.
Strong analytical skills with the ability to use performance data to identify opportunities and improve outcomes.
Excellent communication and stakeholder management skills.
Ability to prioritise, make decisions, and remain calm under pressure.

Desirable Requirements

Experience in a 24/7 operational environment.
Knowledge of quality assurance, audit processes, and continuous improvement methodologies.
Previous participation in an on-call rota.

About The Role

Key Responsibilities

Leadership & Team Development

Lead, motivate, and develop a team of Medical Assistance Coordinators.
Conduct regular one-to-one meetings, performance reviews, and development conversations.
Manage individual and team performance, using data and management information to drive engagement and improvement.
Create a positive, collaborative, and high-performing team culture.
Identify development needs and ensure appropriate training, coaching, and support is provided.

Operational Performance

Monitor team performance, ensuring workloads are effectively managed and case handling remains efficient and customer-focused.
Work in partnership with Operational Leads to promote a unified and collaborative operational culture.
Utilise quality audits, call reviews, and performance feedback to drive continuous improvement.
Support onboarding, training, and the ongoing development of new team members.
Analyse operational data to identify trends and opportunities to improve performance and service delivery.

Service & Contract Delivery

Ensure contractual service levels, KPIs, and quality standards are consistently achieved.
Optimise resource allocation to meet operational demands and member needs.
Implement lessons learned and stakeholder feedback to improve service delivery and customer outcomes.
Support escalated cases, client queries, and operational challenges as required.

Collaboration & Operational Support

Act as a subject matter expert within the Medical Assistance operation.
Share knowledge, best practice, and expertise across teams and departments.
Participate in operational and management meetings.
Organise and contribute to team meetings and departmental initiatives.
Participate in the on-call rota as required.

Required Criteria

Proven experience leading, coaching, and developing operational teams.
Significant experience within a Medical Assistance environment

Desired Criteria

Knowledge of quality assurance, audit processes, and continuous improvement methodologies.

Skills Needed

About The Company

We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home.

We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution.

We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs.

More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.

Company Culture

Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.

Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.

Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.

We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.

Company Benefits

Commitment to career development

We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment.

We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities.

Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Progression opportunities

Salary

Starting from £45,000.00 per year

Quick apply

Refine Your Search

resource manager jobs in claremont, sry

Operations Lead

PMO Manager

Head of Virology (ID4520)

Airport Manager

Recruitment Manager

Admissions Administrator

Employment and Community Area Team Lead

Senior Complex Investigator

Services Project Manager

Policy and Programme Manager - Health and Wellbeing Strategy

Resource Planning Manager

People, Culture, Wellbeing Programme Delivery Manager

Operations Manager

Customer Service Manager

Human Resource Business Partner - Generalist

HR Manager (part time)

Assistant Team Manager

Events Manager

Operational Marketing & Production Team Manager

Programme Manager

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