Customer support & client services occupations Work, Jobs in Clerkenwell, Gtl (with Salaries)

Customer Escalation Officer
L&Q —London
- £27,796 - £31,955 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
2d
Customer Care Associate - Remote (Night Shift)
ihateironing —London
- £31,500 a year
- Weekend availability
- Remote
- Customer service
- Care experience
- Travel
Quick apply
7d
Customer Support Officer (UK)
Qargo —London
- Hybrid work
- Customer service
- English
- Administrative experience
Customer Care Administrator
Osprey Charging Network —London
- £28,000 - £30,000 a year
- Weekend availability
- Hybrid work
- Customer service
- Salesforce
- Continuous improvement
Quick apply
Customer Care Advisor
The Bread Factory —London
- Weekend availability
- Customer service
- Bakery
- IT
- Employee discount
12d
Step Into Work: Free Customer Service Training with Employment Support (starts 11th August)
Step Ahead Social Enterprise Community Interest Company —London
- Temporary
- Remote
- Microsoft Word
- Hospitality
- Microsoft Outlook
Quick apply
10d
Customer Service Agent
Half Moon Street Partners —London
- £35,000 - £38,000 a year
- Full-time
- Bilingual
- Spanish
- Customer service
- Work from home
- Employee discount
Quick apply
5d
Complaints and Information Co-Ordinator
London Borough of Barking and Dagenham —London
- Administrative experience
- Organisational skills
- IT
8d
Client Services Associate - London
TransPerfect —London
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
8d
Customer Success Supervisor
Wholegood —London
- £27,000 - £35,000 a year
- Weekend availability
- CRM software
- Management
- Customer service
Quick apply
Customer Service Advisor
Mears Group —London
- Up to £27,077.51 a year
- Monday to Friday
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
8d
Customer Success Account Manager - Cities, States & Regions - Disclosure Engagement EMEA
CDP Global —London
- £32,157 - £40,197 a year
- Hybrid work
- English
- Analysis skills
- Organisational skills
Customer Relations Associate UK/EUR
Malaysia Airlines —London
- English
- Education
- Bachelor's degree
Customer Service Representative (Zero-Hours Contract)
Splend —London
- Weekend availability
- Customer service
- Communication skills
- Time management
Quick apply
Customer Service Specialist - US Cards
Lendable —London
- £30,000 - £39,000 a year
- Full-time
- Hybrid work
- Spanish
- Machine learning
- Financial services
- Annual leave
- Work from home
Customer Service Advisor
L&Q —London
- £26,710 - £28,275 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
2d
Client Resident Liaison Officer - Social Housing
Sureserve —London
- £28,000 - £32,000 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Specialist
Malt —London
- Hybrid work
- Sales
- English
- Communication skills
- Annual leave
Customer Service Representative
RED BIRD ENTERPRISES GROUP —London
- £25,000 - £45,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Outlook
Quick apply
12d
Associate Client Manager, Charles River Development, Assistant Vice Presdient
State Street —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- PMP

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Customer Escalation Officer

L&Q -
London

Apply Now

Job details

Full-time | Fixed term contract
£27,796 - £31,955 a year
2 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Customer service
Complaint handling
Microsoft Office
Relationship management
IT
Communication skills
Time management

Full job description

Title: Customer Escalation Officer

Contract Type: Fixed Term Contract for 12 months, 35 hours per week

Salary: From £31,955 per annum (London weighted salary) or from £27,796 per annum (Regional salary), dependant on experience

Grade: 5

Reporting Office: London, Stratford or Manchester, Trafford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) with Thursday as the day to be worked at the reporting officer

Closing Date: 10th August 2026

Interview Date: 18th August 2026

Please click here for the role profile.

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months.

Join our Customer Resolution Team at L&Q:

Our customers are the most important part of our business and as a member of the Escalation Team, it is vital that you have the passion as a Customer Service professional to deliver excellence to both internal and external customers - every time. This is a fantastic position within the heart of the Direct Maintenance Team and the successful applicant will have an opportunity to play a part in delivering an exciting service to our residents.

The role will be responsible for managing a varied caseload of complex and sensitive escalations from the executive team.

You will act as the ‘voice and face’ of the Trust, so demonstrable experience in delivering customer-focused services in a demanding public-facing environment is essential.

This is a role where you can truly support our residents and show your passion to go above and beyond. In this role you will be surrounded by a supportive department who have a strong team ethos. You will have control over your own workload and be responsible for orchestrating a positive outcome for our customers.

You will have excellent written and verbal communication skills in order to deal with the various issues our diverse resident base will have. Therefore, it is essential that you’ve had experience in a customer service role and preferably with complaint handling.

You will work collaboratively with other departments across the Trust to ensure effective and efficient delivery of services to our customers, so highly developed relationship management or stakeholder engagement skills are essential to perform well in this role.

If this sounds like you, we would love for you to apply!

Your impact in the role:

Liaise with internal teams and contractors to investigate and resolve issues swiftly and thoroughly.
Managing and owning a varied caseload of complex and sensitive escalations from the executive team
Draft high-quality written responses that reflect our values and commitment to service excellence
Act as a point of contact and reassurance for residents
Ensure all responses are timely, accurate, and meet both internal standards and regulatory expectations
Identify themes and trends from escalations to feed into service improvements across the Direct Maintenance Service
Undertaken project work as and when required

What you'll bring:

Excellent written and verbal communication skills, with the ability to draft clear, accurate and high-quality responses to enquiries.
Proven experience in a similar customer service role.
Strong time-management skills, with the ability to prioritise and meet deadlines.
IT literate, with good working knowledge of Microsoft Office
Able to work effectively in a fast paced, high pressure environment.

If you require any reasonable adjustments at any stage during this process, including application stage, please email [email protected]

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click here to read more.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

#TJ #CVL

Customer Escalation Officer - 8048

Location: London - Stratford or Manchester - Trafford

Posted: 27/07/2026

Closing date: 10/08/2026

Closing time: 23:59

Apply Now

Refine Your Search

customer support & client services occupations jobs in clerkenwell, gtl

Customer Escalation Officer

Customer Care Associate - Remote (Night Shift)

Customer Support Officer (UK)

Customer Care Administrator

Customer Care Advisor

Step Into Work: Free Customer Service Training with Employment Support (starts 11th August)

Customer Service Agent

Complaints and Information Co-Ordinator

Client Services Associate - London

Customer Success Supervisor

Customer Service Advisor

Customer Success Account Manager - Cities, States & Regions - Disclosure Engagement EMEA

Customer Relations Associate UK/EUR

Customer Service Representative (Zero-Hours Contract)

Customer Service Specialist - US Cards

Customer Service Advisor

Client Resident Liaison Officer - Social Housing

Customer Success Specialist

Customer Service Representative

Associate Client Manager, Charles River Development, Assistant Vice Presdient

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