Powered by Water, Driven by Purpose
South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.
We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.
Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.
Ready to make a splash? Join our team today.
We're looking for a talented Service Desk Analyst to join our IT team and provide outstanding technical support across our organisation. As the first point of contact for IT-related issues and service requests, you'll play a vital role in ensuring colleagues can work efficiently and effectively every day.
This is an excellent opportunity for an experienced IT support professional who enjoys solving problems, delivering exceptional customer service, and working within a collaborative technology environment.
As a Service Desk Analyst, you'll provide first-line technical support and help maintain the reliability of our IT services. You'll work closely with colleagues across the business and wider IT teams to resolve incidents, fulfil requests, and continuously improve the user experience.
Key responsibilities include:
Providing first-line support for hardware, software, systems, and network-related issues
Diagnosing and resolving technical problems efficiently and professionally
Managing incidents and service requests through the IT Service Management platform
Ensuring tickets are accurately recorded, updated, and resolved within agreed service levels
Escalating complex issues to specialist teams when required
Supporting user access and identity management processes in line with information security requirements
Maintaining knowledge base articles and service documentation
Delivering guidance and training to end users where appropriate
Identifying opportunities to improve service delivery and support processes
You'll be a customer-focused IT professional with strong troubleshooting skills and a passion for delivering excellent service.
We're particularly interested in candidates who have:
At least 3 years' experience in an IT Service Desk, IT Support, or Technical Support role
Strong knowledge of Windows operating systems
Experience supporting Microsoft Office and related workplace technologies
Understanding of core networking principles
Excellent problem-solving and analytical skills
Strong communication and interpersonal abilities
Good organisational skills and attention to detail
The ability to work effectively in a fast-paced environment
Bachelor's degree in Information Technology, Computer Science, or a related discipline
ITIL certification or experience working within IT Service Management frameworks
Experience supporting identity and access management processes
You'll join a supportive and collaborative IT environment where you'll have the opportunity to develop your technical expertise, broaden your experience across a wide range of technologies and business systems, contribute to meaningful service improvements, and build a rewarding long-term career within a forward-thinking organisation.
Generous holiday allowance + bank holidays
Discretionary bonus
Competitive contributory pension
Share-save scheme
Health benefits & wellbeing support programmes
Group discounts
Cycle to Work scheme
Financial support services
Development and training opportunities
… and much more!
Closing Date: 1st September 2026
We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values, which are essential to our success, are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
