Director of employee experience Work, Jobs in Coleshill, War (with Salaries)

Director of Customer Operations
Bookings & Reservations Group Ltd —Birmingham
- £65,000 - £105,000 a year
- Full-time
- Hospitality
- Customer service
- Bachelor's degree
- Health & wellbeing programme
- Language training provided
Quick apply
8d
Director of Assessment Integrity and Innovation
Ofqual (Office of Qualifications and Examinations Regulation) —Whoberley
- £81,000 a year
- Part-time
- Presentation skills
- Free parking
- Annual leave
8d
Director of Business Transformation
Faith International Business Development Ltd —Birmingham
- £5,200 - £8,800 a month
- Full-time
- Microsoft Office
- Business development
- In-person
- Health & wellbeing programme
- Flexitime
Quick apply
13d
Head of Area
Rethink Mental Illness —Birmingham
- £45,284 - £54,942 a year
- Full-time
- Continuous improvement
- Travel
- Contracts
- Annual leave
- Employee assistance programme
4d
Director of DDaT
VisitBritain/VisitEngland —Birmingham
- £125,000 - £135,000 a year
- Full-time
- Presentation skills
- Annual leave
- Employee discount
Deputy Director for Change & AI Transformation
Department for Energy Security & Net Zero —Birmingham
- £86,000 - £117,800 a year
- Full-time
- Hybrid work
- Presentation skills
- AI
- Leadership
- Annual leave
- Sick pay
General Manager
Spinners Solihull —Solihull
- Up to £42,000 a year
- Full-time
- Hospitality
- Bar
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
10d
Sales Director
Omegro —Coleshill
- From £80,000 a year
- Full-time
- Remote
- Sales
- Travel
- Organisational skills
10d
Programme Director
Safran —Wolverhampton
- Full-time
- Continuous improvement
- Leadership
- Communication skills
Head of Security Operations
OSB Group —Wolverhampton
- £120,000 - £135,000 a year
- Full-time
- Hybrid work
- Management
- Annual leave
Managing Director
Executive —Solihull
- Full-time
- Analysis skills
- Leadership
- Time management
- Free parking
- Annual leave
Quick apply
Director Business Development
Nationwide Building Society —Birmingham
- £70,000 - £90,000 a year
- Full-time
- Travel
- Financial services
- Business
Operations Director
Keystone Group —Swadlincote
- Full-time
- Continuous improvement
- Employee assistance programme
- Employee discount
Deputy Director of Nursing
The Dudley Group NHS Foundation Trust —Dudley
- £112,782 - £129,783 a year
- Full-time
- Driving
- Leadership
- Nursing
Mobile Operations Support Manager
First Fence —Swadlincote
- £50,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
- Employee discount
Quick apply
11d
Event General Manager - Arena
Invictus Games Birmingham 2027 —Birmingham
- From £60,000 a year
- Full-time
- Hybrid work
- Rehabilitation centre
- Organisational skills
- Communication skills
- Annual leave
Quick apply
3d
Associate Director of Global Trade
Safran —Wolverhampton
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
1d
Key Account Manager
Volvo Group —Warwick
- Up to £65,000 a year
- Remote
- Travel
- Negotiation
- Employee assistance programme
- Employee discount
11d
Business Development Manager (Digital Forensics)
CCL Solutions Group Ltd —Stratford-upon-Avon
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
- Health & wellbeing programme
- Work from home
Quick apply
Operations Director
Spire Healthcare —Birmingham
- Full-time
- Free parking
- Annual leave
2d

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director of employee experience jobs near coleshill, war

Director of Customer Operations

Bookings & Reservations Group Ltd
Birmingham

Quick apply

Job details

Permanent | Full-time
£65,000 - £105,000 a year
8 days ago

Benefits

Health & wellbeing programme
Employee mentoring programme
Company pension
Language training provided
Company events

Qualifications

Hospitality
Customer service
Sustainable business
Bachelor's degree
Business
Leadership
Communication skills

Full job description

About the Role

Bookings & Reservations Group Ltd operates within the booking management, reservations support, customer service, and service operations sector, helping customers and business clients manage enquiries, bookings, updates, and service requests efficiently. We are seeking a Director of Customer Operations to lead customer service strategy, oversee reservations operations, and improve overall service performance.

Why Join Us?

Senior Leadership Opportunity
Lead customer operations and contribute to the long-term direction of a growing UK-based service organisation.

Competitive Compensation
Receive a realistic and competitive annual salary aligned with senior customer operations roles in Birmingham.

Professional Service Environment
Work in a structured setting that values customer satisfaction, operational excellence, communication, and performance.

Meaningful Business Impact
Help improve customer experience, strengthen service standards, and support sustainable business growth.

Key Responsibilities

Lead customer operations, reservations support, and service delivery activities
Oversee customer service teams, booking workflows, performance targets, and service standards
Develop strategies to improve response times, booking accuracy, and customer satisfaction
Monitor service reports, customer feedback, operational risks, and improvement opportunities
Coordinate with suppliers, partners, internal teams, and business stakeholders
Support staff development, leadership training, and workflow improvements
Prepare senior-level reports and recommendations for business leadership

What We Are Looking For

Experience

Strong experience in customer operations, reservations management, service delivery, hospitality, travel services, or contact centre leadership
Previous senior management or department-level leadership experience is preferred
Experience working in a UK-based customer service, booking, travel, or hospitality environment is an advantage

Skills

Customer operations leadership
Reservations and booking workflow management
Service performance and customer experience improvement
Team leadership and staff development
Strong communication, planning, and decision-making skills

Education

Bachelor’s degree in Business Administration, Hospitality Management, Travel Management, Operations, Communications, or a related field
Professional certifications in customer experience, service management, operations leadership, or project management are an advantage

Pay: £65,000.00-£105,000.00 per year

Benefits:

Company events
Company pension
Employee mentoring programme
Health & wellbeing programme
Language training provided

Work Location: In person

Quick apply

Refine Your Search

director of employee experience jobs in coleshill, war

Director of Customer Operations

Director of Assessment Integrity and Innovation

Director of Business Transformation

Head of Area

Director of DDaT

Deputy Director for Change & AI Transformation

General Manager

Sales Director

Programme Director

Head of Security Operations

Managing Director

Director Business Development

Operations Director

Deputy Director of Nursing

Mobile Operations Support Manager

Event General Manager - Arena

Associate Director of Global Trade

Key Account Manager

Business Development Manager (Digital Forensics)

Operations Director

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