Insight manager Work, Jobs in Colindale, Gtl (with Salaries)

Operations Manager
Creative Car Park Ltd —London
- £50,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
14d
Senior Operations Manager
StudioB —London
- £55,000 - £65,000 a year
- Full-time
- Project management
- Organisational skills
- AI
6d
Recruitment Manager
University College London —London
- £68,284 - £76,244 a year
- Full-time
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
14d
People, Culture, Wellbeing Programme Delivery Manager
International Wellbeing Insights Ltd —Uxbridge
- £32,000 - £38,000 a year
- Full-time
- Microsoft Excel
- Management
- Data analysis skills
- Free parking
- Sick pay
Quick apply
International Strategy & Operations Senior Manager, Commerce
Whatnot —London
- £131,000 - £175,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Analysis skills
- Work from home
Senior Manager – Procurement
Jewish Care —Barnet
- £70,000 - £80,000 a year
- Full-time
- Hospitality
- No degree
- Negotiation
- Annual leave
- Employee assistance programme
8d
Global Mobility Manager
Smith & Nephew —Watford
- Full-time
- Hybrid work
- Annual leave
- Employee discount
Embassy Liaison Manager
University College London Hospitals NHS Foundation Trust —London
- £58,133 - £65,261 a year
- Full-time
- Communication skills
3d
Senior Complex Investigator
Lloyds Banking Group —London
- £92,701 - £109,060 a year
- Full-time
- Hybrid work
- Mentoring
- Financial services
- Communication skills
14d
Performance & Insight Manager
Harvey Water Softeners —Woking
- £50,000 - £60,000 a year
- Full-time
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
People & Culture Director, Production
Warner Bros. Discovery —Leavesden Green
- No degree
- Travel
- Human resources
Senior Analytics & Insight Manager
Billion Dollar Boy —London
- Hybrid work
- Social media management
- Data analysis skills
- SQL
6d
Stock & Planning Manager
GXO Logistics —Roydon
- Up to £55,000 a year
- Full-time
- Microsoft Excel
- IT
- Leadership
- Annual leave
- Employee discount
People & Culture Partner - Retail
Warner Bros. Discovery —Leavesden Green
- Full-time
- Hybrid work
- Continuous improvement
- Human resources
- In-person
12d
Senior Project Executive / Senior Project Manager - Brand Health Tracking
Ipsos —London
- From £500,000 a year
- Hybrid work
- Microsoft Office
- Project management
- AI
- Annual leave
Customer Operations Manager
Hearst Media Services —London
- £50,000 a year
- Full-time
- Customer service
- Analysis skills
- Employee discount
Senior Events Manager
Salesforce Ben —Shoreditch
- £250 - £350 a day
- Hybrid work
- Organisational skills
- Communication skills
- Time management
Quick apply
5d
Senior Digital Communications Manager
Department for Transport —London
- £44,241 - £48,581 a year
- Part-time
- Hybrid work
- Social media management
- Project management
- Presentation skills
- Annual leave
- Employee assistance programme
11d
Manager, Strategic Initiatives
Cordis —London
- Full-time
- Master's degree
- Analysis skills
- Presentation skills
Manager, Customer Success Management
SailPoint —London
- £62,600 - £105,492 a year
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
- Annual leave
- Work from home
4d

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Operations Manager

Creative Car Park Ltd -
London

Quick apply

Job details

Full-time
£50,000 a year
14 days ago

Benefits

Company pension

Qualifications

Management
Operations management
Administrative experience
Organisational skills
Leadership
Office experience

Full job description

Creative Car Park (CCP) is a car park management service that helps small to medium land and site owners maximise the value, convenience, and security of their parking areas.

As a leading UK car park management company with over 25 years in the industry, CCP leads the way in the development of parking technology and was the first to use ANPR camera technology to manage and enforce car parking.

We believe that a car park isn’t just somewhere where people leave their car. The experience in a car park often leaves a lasting impression, and that experience typically means the difference to a user of a good or a bad day.

Our mission is to develop the very best car park experience for both site owners and car park users, for peace of mind, security, and value. And we care about great parking…even the concrete places!

We continue to develop creative commercial solutions to meet the changing needs of car park owners and their communities around the country.

CCP is experiencing rapid change as it develops and adapts to a changing market to deliver on its ambition to grow ahead of market.

Role Purpose

We are looking for an experienced Operations Manager to lead the operational teams responsible for processing Parking Charge Notices (PCNs), from contravention identification through to driver correspondence, appeals, POPLA submissions, and regulatory complaints.

The role oversees the day-to-day operation of the PCN processing pipeline, ensuring that cases are handled efficiently, service levels are maintained, and regulatory requirements are met.

The Operations Manager also acts as Product Owner for the Appeals Portal, ensuring the system supports efficient case handling whilst also focusing on opportunities for automation.

The role works closely with the Head of Analysis & Fault Control, who focuses on identifying analytical trends, faults, and system anomalies. While that role provides analytical oversight, the Operations Manager is responsible for team management, operational delivery, and implementing improvements across the operational teams

Teams reporting into this role include the Analysis Team (contravention identification), Appeals and POPLA Team.

Operational Scope

This role oversees the operational teams responsible for the PCN driver-contact lifecycle, including:

Analysing data to identify potential parking violations
Parking Charge processing and escalation
Appeals handling
POPLA case preparation and submission
BPA and DVLA / KADOE complaint responses
Coordination with the mailing house to ensure all correspondence is delivered on time

The role ensures these functions operate efficiently as a single operational pipeline.

Key Responsibilities

Operational Leadership - lead and manage the teams responsible for PCN processing, ensuring workloads are handled efficiently and service levels are met. This includes team performance management, workload and resource allocation, operational planning, and maintaining quality standards.
Contravention Analysis Oversight - oversee the operational performance of the analysis team responsible for identifying contraventions, ensuring violations are reviewed accurately and progressed through the PCN pipeline. Work alongside the Head of Analysis & Fault Control to address trends, faults, or anomalies identified through analysis.
Appeals and POPLA Management - oversee the handling of driver appeals and POPLA submissions, ensuring consistent decision-making, timely case handling, and high-quality evidence preparation.
Driver Correspondence and Complaints - oversee driver communications, including inbox management and regulatory correspondence. Ensure timely responses to enquiries and manage complaints from organisations such as the BPA and DVLA.
Appeals Portal Ownership - act as Product Owner for the Appeals Portal, working with internal technology teams to improve functionality, support operational workflows, and develop automation opportunities.
Operational Performance Monitoring - maintain oversight of operational volumes and backlogs across contravention analysis, appeals, POPLA cases, and correspondence, ensuring the pipeline operates efficiently.
Cross-Functional Collaboration:
Work closely with the Head of Analysis & Fault Control to act on analytical insights and system issues
Collaborate with the Head of Legal to ensure compliance with BPA requirements and review responses to complex complaints, regulatory enquiries, or escalated cases.
Mailing House Coordination - oversee operational coordination with the mailing house to ensure accurate and timely dispatch of driver communications

Skills & Experience

· Experience managing high-volume operational processes

- Resilient with the ability to relentlessly persist to find a problem and resolve it.

· Strong leadership and people management skills

- Fast paced with the ability to pivot

· Experience coordinating multiple operational teams

· Ability to manage structured case-processing workflows

· Strong organisational and stakeholder management skills

· Experience improving operational processes or implementing automation

· Effective management of appeals, POPLA cases, and driver correspondence

· Reduced operational backlogs

· Strong collaboration with analysis and legal functions

· Ability to challenge current processes and policies with focus on continuous improvement in operational efficiency

We are an equal opportunities employer, have a diverse workforce, and make our recruitment decisions based on your skills and experience. We can only accept applications from those who can prove their eligibility to work in the UK. No agencies, please.

This is a chance for you to join a meaningful and inspiring environment where you have the chance to make a daily impact. Every day you’ll work alongside passionate and down-to-earth colleagues who are dedicated, focused on delivering results, and love delivering stand out service.

If you’re the right person for the role you’ll be part of an exciting journey in a dynamic, growing business. We are looking forward to receiving your application and meeting you.

Job Type: Full-time

Pay: £50,000.00 per year

Benefits:

Company pension

Ability to commute/relocate:

London N3: reliably commute or plan to relocate before starting work (required)

Application question(s):

As this is an urgent hire please confirm when you would be available or how long your notice period is
Proven experience of a strong ability to analyse operational data and turn findings into actions
Experience and proven experience in legal complaints/disputes

Experience:

Operations management: 5 years (required)
managing bulk data processes and pipelines: 5 years (required)
parking management: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

insight manager jobs in colindale, gtl

Operations Manager

Senior Operations Manager

Recruitment Manager

People, Culture, Wellbeing Programme Delivery Manager

International Strategy & Operations Senior Manager, Commerce

Senior Manager – Procurement

Global Mobility Manager

Embassy Liaison Manager

Senior Complex Investigator

Performance & Insight Manager

People & Culture Director, Production

Senior Analytics & Insight Manager

Stock & Planning Manager

People & Culture Partner - Retail

Senior Project Executive / Senior Project Manager - Brand Health Tracking

Customer Operations Manager

Senior Events Manager

Senior Digital Communications Manager

Manager, Strategic Initiatives

Manager, Customer Success Management

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