Vacancy Reference Number
21086
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Number of Vacancies
23
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(B) OCU
MO10 Met Prosecutions
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Location
Barking, Hendon, Holborn, Sidcup, Sutton, West Hampstead
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Building
FRESH WHARF, HOLBORN POLICE STATION, MARLOWE HOUSE , PEEL CENTRE HENDON , SUTTON POLICE STATION
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Band
Band E
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Part/Full Time
Full Time
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Hours per Week
36 hours per week
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Type of Contract
Permanent
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Job Advert
Job Title: Witness Care Officer
Salary: The starting salary is £ 36,228, which includes allowances totalling £3,009.
The salary is broken down as £ 33,219, basic salary, which will increase annually until you reach the top of the scale £ 35,541. Plus, a location allowance of £2,009 and a non-pensionable allowance of £1,000.
Location: Barking, Hendon, Holborn, Sidcup, Sutton, West Hampstead
This is an exciting time to be working as Witness Care Officer for the Metropolitan Police Service. In addition to large-scale transformation, there's the unique and ever-evolving challenge of policing London. This means that as a Witness Care Officer there are more opportunities for you to get involved with making London the safest global city in a time of unprecedented change within the UK's largest Police Service.
The Witness Care Unit is responsible for maintaining contact with victims and witnesses of crime and complying with the Victims Codes of Practice VCOP.
Candidates, please note that this is a full-time role, and the posting is for a minimum of two years except for moves on promotion.
Role Involves:
Being a single point of contact for victims and witnesses who will be attending Court.
Warning police officers, victims, and witnesses to attend Court.
Informing victims and witnesses of the outcome of the case that they have been involved in post sentencing.
Identifying where an enhanced service may be required (i.e., vulnerable victims of crime such as domestic abuse, serious sexual offences or those involving children or the elderly)
Offering the services of support agencies to vulnerable and intimated victims and witnesses.
Liaising with the Crown Prosecution Service and other key stakeholders such as the Probation Service and Witness Services.
Completing assessments to identify individual needs.
Liaising with the officer in the case for an assessment to be completed for individuals involved in serious offences.
Recording all written and oral communications clearly and concisely and in a timely manner.
Ensuring compliance with relevant legislation and MPS policies.
Working until 6.00pm on a rota basis.
All contact with Victims and Witnesses is via email and telephone and not face-to-face.
There are various IT systems that you will be required to use, training will be given, however you must be IT literate.
How to apply
To begin your career at the Met, please click the "apply button “. The application process requires an online application form.
Completed applications must be submitted by 23:55 on 26/08/2026.
Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence 3 weeks after closing date
Following application review, successful candidates will be invited to interview. Interview dates will commence 3 to 4 weeks after sift
www.metpolicecareers.co.uk
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Essential For The Role
Essential For The Role, e.g. qualifications, licenses, languages, training
Experience within a Customer Service environment is desirable but not essential.
Strong Interpersonal skills and the ability to relate to a wide variety of people.
Ability to work both alone and within a team.
Ability to work without close supervision, to make decisions and establish priorities amongst conflicting demands.
IT literate with the capacity to learn new applications.
Ability to effectively negotiate and encourage whilst maintaining an awareness of Data Protection Acts and its implications.
Ability to prioritise workloads on a daily basis ensuring deadlines are met.
Able to proactively manage and prioritise own workloads.
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Required Languages
English
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Additional Information
CVF Staff Band.pdf – 971KB Opens in a new window
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The following competencies will be tested against during sift:
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We are emotionally aware at level 1
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We take ownership at level 1
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We support and inspire at level 1
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The following values will be tested against during sift:
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Empathy
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Integrity
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Disability Confident Statement
The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women.
As a Disability Confident Leader, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations.
The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence.
Please note, if you are applying for a police officer role or to become a police community support officer (PCSO) or designated detention officer (DDO), there is a minimum requirement that you must pass a job-related fitness test (JRFT) at point of entry. This does not apply to police staff roles. Find out more about police fitness standards.
Read our full disability confidence statement.
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