It service manager Work, Jobs in Colinton, Edh (with Salaries)

Service Manager - Managed Services
Mercury Hampton Ltd —Edinburgh
- £45,000 - £60,000 a year
- Full-time
- Customer service
- Continuous improvement
- Team management
- Annual leave
Quick apply
Network and Telecoms Manager
NHS Scotland —Dunfermline
- £52,845 - £61,466 a year
- Travel
- Organisational skills
- Communication skills
5d
IT Systems Administrator
University of Edinburgh —Edinburgh
- Full-time
- Communication skills
- Annual leave
- Employee discount
Strategic IT Manager, The Klondyke Group
The Klondyke Group —Grangemouth
- Full-time
- PMP
- Analysis skills
- Travel
- Annual leave
- Employee assistance programme
Quick apply
IT Manager & Cyber Security Lead
The Mental Welfare Commission for Scotland —Inverleith
- £43,852 - £60,907 a year
- Hybrid work
- Management
- Annual leave
Service Manager (12-months Fixed-Term Contract)
FanDuel —Edinburgh
- Agile
- AI
Quick apply
3h
Head of IT Delivery
Computershare —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Team management
- Agile
- Work from home
Software Engineer (Hybrid)
LendingCrowd —Edinburgh
- From £35,000 a year
- Full-time
- Hybrid work
- AWS
- Machine learning
- Mentoring
- Work from home
- Gym membership
Quick apply
5d
IT Support Engineer
Br-dge —Edinburgh
- Full-time
- Hybrid work
- Google Suite
- Travel
- Scripting
- Employee assistance programme
- Life insurance
Quick apply
11d
CRM Manager
Burges Salmon —Edinburgh
- CRM software
- Data analysis skills
- Leadership
IT Manager, Commercial Applications
Dexcom —Edinburgh
- Full-time
- Salesforce
- Bachelor's degree
- Team management
Business Process Analyst
Royal Bank of Canada —Edinburgh
- Full-time
- Agile
9d
Senior IT Engineer
Texaport —Edinburgh
- £45 - £65 an hour
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Mentoring
- Annual leave
Quick apply
Lead Delivery Manager
CreateFuture —Edinburgh
- Full-time
- Hybrid work
- PMP
- Travel
- Conflict management
Quick apply
1h
Data Engineer
Quorum Cyber —Edinburgh
- Full-time
- Hybrid work
- Databases
Quick apply
CMDB Configuration Manager- Edinburgh
FDM Group —Edinburgh
- Hybrid work
- Presentation skills
- Agile
- Annual leave
ServiceNow Scrum Master / Business Analyst
Aberdeen —Edinburgh
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee discount
5d
Senior Techno Functional Analyst EPM
Aberdeen —Edinburgh
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
InfraOps Network Engineer II, Operations Management Center (OMC)
Amazon UK Services Ltd. —Edinburgh
- Full-time
- Continuous improvement
10d
Staff Product Manager - Billing (VAT)
Perk —Edinburgh
- Full-time
- Team management
- AI
- Communication skills
- Relocation assistance
- Gym membership

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Service Manager - Managed Services

Mercury Hampton Ltd -
Edinburgh

Quick apply

Job details

Full-time
£45,000 - £60,000 a year

Benefits

Annual leave
Company pension

Qualifications

ITIL Certification
Customer service
IT team management
Stakeholder liaison
IT service management
Continuous improvement
Team management
Information technology team management
Cybersecurity
Leadership
Help desk

Full job description

Service Manager (Managed Services & IT Support)

Location: Edinburgh
Reporting To: Managing Director
Working Hours: Monday to Friday, 08:30 - 17:00
Salary: Competitive (dependent on experience) + Bonus Opportunity

The Opportunity

An exciting opportunity has arisen for an experienced Service Manager to join a growing technology services business in Edinburgh. Following recent investment and a renewed focus on long-term growth, the business is seeking a hands-on leader who can take ownership of the service function, drive operational excellence, and play a key role in shaping the future direction of the organisation.

Reporting directly to the Managing Director, this role offers significant influence across the business and the wider group of companies. The successful candidate will have the opportunity to impact service delivery strategy, contribute at a senior level, and help support the continued growth and transformation of the organisation.

About the Business

The company operates as a Managed Services and Professional Services Provider, supporting a diverse customer base including professional services organisations and law firms. Many clients are currently utilising Google based environments and are increasingly transitioning towards Microsoft technologies.

Alongside core managed services, the business has a growing focus on Microsoft-based infrastructure, cloud technologies, and cyber security services, making this an excellent opportunity for someone who is passionate about modern IT service delivery and security best practices.

The Role

The Service Manager will take responsibility for the day-to-day leadership of the support function, managing a small technical team while remaining technically credible and able to support escalations when required.

You will lead a small team, including support engineers and ensuring high levels of customer satisfaction, operational efficiency, and service quality across the business.

This is an ideal role for an experienced 3rd Line Support Engineer, Senior Support Engineer, Team Leader, or Service Desk Manager looking to step into a broader leadership position.

Key Responsibilities

Lead and manage the service desk and support function.
Provide leadership, mentoring, and development for a team of support engineers.
Act as the escalation point for complex technical and service issues.
Ensure service levels and customer expectations are consistently met.
Drive continual service improvement and operational best practice.
Coordinate service delivery across multiple group companies.
Work closely with the Managing Director to support business growth initiatives.
Contribute to strategic planning and long-term technology direction.
Support customer migrations and adoption of Microsoft technologies.
Oversee cyber security-related service delivery and ensure appropriate standards are maintained.
Build strong relationships with clients and stakeholders.
Ensure effective resource planning, workload management, and service performance reporting.

Skills & Experience Required

Essential

Previous experience within a Managed Service Provider (MSP) or Professional Services environment.
Strong background in technical support, 3rd Line level or above.
Demonstrable experience leading, mentoring, or managing technical teams.
Excellent customer service and stakeholder management skills.
Strong understanding of Microsoft technologies and cloud-based solutions.
Experience managing escalations and service delivery processes.
Commercial awareness and a proactive, ownership-driven approach.
Excellent communication and leadership capabilities.

Desirable

Experience professional organisations in a managed service capacity.
Knowledge of Microsoft 365, Azure, and modern workplace technologies.
Cyber security awareness and experience supporting security-focused services.
ITIL Foundation or similar service management qualification.

What's on Offer

Opportunity to shape and influence the future direction of the business.
Significant visibility and exposure to senior leadership.
Direct reporting line to the Managing Director.
Involvement in strategic decision-making across a group of companies.
Long-term investment and growth plans.
Performance related bonus scheme.
32 days annual leave.
5% employer pension contribution.
Cash health plan (being introduced shortly).
No out-of-hours support requirement.
Monday to Friday working pattern with an excellent work-life balance.

Quick apply

Refine Your Search

it service manager jobs in colinton, edh

Service Manager - Managed Services

Network and Telecoms Manager

IT Systems Administrator

Strategic IT Manager, The Klondyke Group

IT Manager & Cyber Security Lead

Service Manager (12-months Fixed-Term Contract)

Head of IT Delivery

Software Engineer (Hybrid)

IT Support Engineer

CRM Manager

IT Manager, Commercial Applications

Business Process Analyst

Senior IT Engineer

Lead Delivery Manager

Data Engineer

CMDB Configuration Manager- Edinburgh

ServiceNow Scrum Master / Business Analyst

Senior Techno Functional Analyst EPM

InfraOps Network Engineer II, Operations Management Center (OMC)

Staff Product Manager - Billing (VAT)

I want to receive the latest job alerts for it service manager in colinton, edh

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