Aftersales manager Work, Jobs in Colne, Lan (with Salaries)

Head of Aftersales
Lassic —Bradford
- £40,000 - £50,000 a year
- Full-time
- Customer service
- Data analysis skills
- Analysis skills
- Free parking
- Employee discount
Quick apply
7h
Aftersales Manager Skoda
RRG Group —Rochdale
- £46,200 - £56,000 a year
- Full-time
- Customer service
- In-person
- Mechanical knowledge
- Employee discount
Quick apply
3d
New Car Sales Manager
Simpsons ŠKODA —Colne
- £35,000 a year
- Full-time
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee discount
Aftersales Manager- Blackburn Audi
Audi —Blackburn
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Business Manager
Lithia UK —Preston
- Training & development
- Communication skills
- Annual leave
- Employee discount
Quick apply
Service Manager
Vertu Motors —Leeds
- £70,000 a year
- Full-time
- Customer service
- Organisational skills
- Leadership
- Employee discount
Quick apply
Workshop Controller Peugeot Omoda Jaecoo
RRG Group —Oldham
- £35,000 - £45,000 a year
- Full-time
- Supervising experience
- Team management
- In-person
- Free parking
- Employee discount
Quick apply
Aftersales Manager- Blackburn Audi
Swansway Garages —Blackburn
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
Regional Head of Business
Command —Morley
- £65,000 - £70,000 a year
- Weekend availability
- Sales
- Computer literacy
- Organisational skills
Quick apply
Workshop Controller
Williams Group —Rochdale
- £35,250 - £40,000 a year
- Full-time
- Team management
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
14d
Workshop Controller
JCT600 —Batley
- Full-time
- Annual leave
- Referral programme
Quick apply
Full Time Sales & Design Consultant Kave Home
Redbrick —Birstall
- Weekend availability
- Employee discount
Full Time Sales Consultant - KAVE Home
Design Quarter at Redbrick —Batley
- £25,000 a year
- Weekend availability
- Sales
- Salesforce
- In-person
- Free parking
- Employee discount
Quick apply
Vehicle Technician / Mechanic
Lookers —Blackburn
- £28,000 - £43,000 a year
- Full-time
- Customer service
- Annual leave
Quick apply
Preparation Technician
Audi —Preston
- £26,000 - £30,000 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
HGV Compliance, Network, and Engineering Manager
Dawsongroup —Brighouse
- Full-time
- Organisational skills
- Communication skills
Quick apply
Service Advisor - 6 Month FTC
Brayley —Rochdale
- Temporary
- Customer service
- Referral programme
Quick apply
Preparation Technician
Swansway Garages —Preston
- £26,000 - £30,000 a year
- Overtime
- Employee assistance programme
- Employee discount
Transport driver
Pentagon Motor Group —Middleton
- £32,000 a year
- Employee assistance programme
- Employee discount
Quick apply
10d
Master Technician
Swansway Garages —Oldham
- £53,000 a year
- Full-time
- Employee assistance programme
- Employee discount

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Head of Aftersales

Lassic
Bradford

Quick apply

Job details

Permanent | Full-time
£40,000 - £50,000 a year
7 hours ago

Benefits

Free parking
Casual dress
Employee discount
On-site parking

Qualifications

Customer service
Stakeholder liaison
Data analysis skills
Internal department liaison
Complaint handling
E-commerce
Performance management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Organisational skills
Employee performance appraisals
Management reporting
Project leadership
Leadership
Communication skills
Progress tracking

Full job description

Head of Aftersales

We are one of the UK’s leading suppliers of flat-pack furniture and household items.

Lassic is looking to appoint an experienced Aftersales Manager to take overall ownership of the Customer Service, Returns and Parts functions and drive improvements across the aftersales operation.

Key Responsibilities will include:

· Take overall responsibility for the performance and development of the Customer Service, Returns and Parts department.

· Review existing processes, systems and ways of working, identifying inefficiencies and opportunities to improve the customer experience.

· Establish clear KPIs, targets and performance measures, creating a culture of accountability and continuous improvement.

· Introduce robust processes and standards to improve response times, resolution rates, returns handling and overall customer satisfaction.

· Manage relationships with external system providers, couriers and selling platforms, ensuring issues are addressed effectively and improvements are implemented.

· Analyse customer feedback, complaints, returns and operational data to identify trends and drive corrective action.

· Ensure that problems are approached with a “how do we solve this?” mentality rather than simply identifying what went wrong.

· Provide regular reporting and insight to the Managing Director, highlighting performance, challenges, opportunities and progress against improvement plans.

· Take ownership of projects and initiatives designed to improve efficiency, reduce costs and enhance the customer experience.

· Work collaboratively with internal departments to improve communication, service delivery and efficiency.

· Identify and implement process improvements to reduce errors and enhance the customer experience.

· Conduct regular one-to-one meetings, performance reviews and coaching sessions.

· Support recruitment, onboarding, training and continuous improvement initiatives.

· Support with Ad hoc projects when required.

What We're Looking For

You are likely to have:

· Previous experience as an Aftersales Manager or in a similar Senior Customer Service.

· A proven track record of delivering Aftersales KPIs.

· Strong leadership and people-management skills.

· Experience improving processes and implementing effective solutions.

· Strong analytical and problem-solving skills.

· Experience working with online retail marketplaces and e-commerce platforms.

· Excellent communication and organisational skills.

· A self-motivated, results-focused and commercially aware approach.

This is an excellent opportunity for an experienced Aftersales Manager to join a successful SME business where they can have genuine influence and make a measurable impact.

Pay: £40,000.00-£50,000.00 per year

Benefits:

Casual dress
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

aftersales manager jobs in colne, lan

Head of Aftersales

Aftersales Manager Skoda

New Car Sales Manager

Aftersales Manager- Blackburn Audi

Business Manager

Service Manager

Workshop Controller Peugeot Omoda Jaecoo

Aftersales Manager- Blackburn Audi

Regional Head of Business

Workshop Controller

Workshop Controller

Full Time Sales & Design Consultant Kave Home

Full Time Sales Consultant - KAVE Home

Vehicle Technician / Mechanic

Preparation Technician

HGV Compliance, Network, and Engineering Manager

Service Advisor - 6 Month FTC

Preparation Technician

Transport driver

Master Technician

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