About us
We are Optimised, a team of over 100 people driven by passion to create a positive impact and make a real difference in the world!
With offices across the UK and our team of engineers working nationwide, we pride ourselves on delivering impactful solutions to optimise the worlds transition to net zero and beyond.
We recognise that the climate emergency is the greatest challenge of our generation, and we are driven both personally and professionally to be a force for positive change.
We deliver a range of integrated energy and sustainability solutions spanning Carbon Impact, Utility Management and Building Optimisation that help our clients achieve their decarbonisation goals whilst delivering significant returns on investment.
As a certified B Corp, we place purpose before profit, upholding the highest standards of social and environmental performance, diversity, inclusion, and accountability in everything we do.
At Optimised, we know that our people are our greatest asset. That’s why we offer a flexible, fun, and supportive environment where everyone has the opportunity to perform to their best. We’re always looking for individuals who share our values and are passionate about making a positive impact.
As we continue to grow, we need more dedicated people to join our mission. If you are driven by purpose and ready to contribute to a better future, we would love to hear from you!
About the role
As a Recharging Analyst within Optimised, you will be part of the Recharging team, within the wider Bureau team, responsible for providing a high level of customer satisfaction through accurate and effective service delivery.
The role will include entering and validating utility invoices and meter reads in our data management system, recharging mobilisations, creating recharges for tenants, processing change of tenancies, creating various detailed reports for our clients and supporting the Sales Team with recharging opportunities.
We understand that candidates have varying experiences, and it is unlikely that all aspects of the role description will be an exact match. Please do not be deterred if that is the case - we would still welcome your application if you are passionate about our vision and have relevant experience.
- At least 2 years of professional experience either performing Bureau or Recharging activities within the Industrial & Commercial utilities market as well as a good knowledge of metering.
- Strong understanding of all components of an electricity, gas and water bill.
- Strong analytical skills and attention to detail.
- Excellent communication skills - having the ability to communicate complex utility issues with suppliers, clients and internal stakeholders.
- Strong working knowledge of Microsoft Office applications, especially Excel - be confident to manipulate data, formatting data, creating and reviewing formulas.
- Customer Service Experience - strong investigation skills and the ability to follow queries through from the start to the end.
- Proactive attitude that brings drive, energy and passion to the role.
- Promotes a culture of inclusivity.
- Passionate about social or environmental issues with a mission-driven mindset.
- Problem Solving.
- Eligibility to work in the UK.
- Purpose driven mindset.
- An open and approachable manner, backed up by high moral and ethical standards.
- Passion for social or environmental issues.
- Proactive attitude that brings drive, energy and passion to the role.
- The ability to work in a fast-paced environment and be a strong team player.
- Exceptional communication and interpersonal skills with the ability to build strong relationships both digitally and in person.
You’ll take the lead on recharging mobilisations, working closely with our Metering and Recharging teams to develop robust recharging methodologies from building schematics and meter schedules through to client-facing documentation and internal processes. You’ll act as a subject matter expert, providing guidance to colleagues and clients on recharging best practice and relevant industry regulations, while overseeing key processes including tariff development, central plant apportionment, meter read verification and service charge reporting. You’ll also support new client onboarding and help strengthen the quality, systems and processes within the wider Recharging team.
Day to day, you’ll manage the delivery of accurate and timely tenant recharges, from producing invoices and payment batches to calculating budgets, reviewing on-account charges and producing portfolio-level reports. You’ll work with multiple sources of meter and billing data, validating electricity, gas, water, heating and cooling invoices, investigating anomalies and resolving issues with suppliers. You’ll also manage client and tenant queries, including changes of tenancy, ensuring issues are followed through to resolution and delivering a responsive, high-quality service. Alongside this, you’ll keep your industry knowledge up to date and share your expertise with the wider team.
As well as our values led and inclusive culture, we also have a great benefits package:
- 25 days annual leave increasing to 28 days with length of service (+ bank holidays)
- Option to buy / sell up to 3 days holiday each year
- Contributory pension scheme (5% Matched)
- Life insurance
- Private medical insurance
- Enhanced family leave policies
- Award-winning employee assistance helpline and online GP service
- Cycle to work and EV car scheme
- Annual railcard
- Annual flu jab and eye test
- A professional development and sustainability allowance
- 2 x sustainable holiday travel days
- 1 day off paid each year to volunteer for a charity of your choice
- Up to one professional membership fee paid for by the Company each year
- Reward for introductions scheme
Interested?
If you are interested and think you can help us achieve our mission to net zero we would love to receive your application. If you have any queries regarding the role before applying, please contact us at
[email protected].
Recruitment agencies
At Optimised we have selected agencies who we work with and will not consider CVs or speculative proposals from any agencies outside of this and therefore we kindly request you not to contact us.
Any CVs received from any agency which is not nominated to work for this specific position, and which are not received via our internal ATS will be considered as unsolicited and the property of the Optimised, with no obligation to pay agency fees.
We are committed to creating an inclusive and flexible working environment, that promotes diversity. We encourage you to apply even if you may not have all the experience listed in the advert or seeking an alternative working pattern. We recognise that talent comes in various forms, and we are committed to providing opportunities that create an environment of growth, diversity, and inclusion for everyone.
If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed. In your application, please feel free to note which pronouns you use.
