Customer service team lead Work, Jobs in Cosby (with Salaries)

Customer Enquiry (TEAM LEADER)
NEBOSH —Leicester
- £38,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
5d
Customer Service Development Lead
Britvic Soft Drinks Ltd —Lutterworth
- Full-time
- Management
- Customer service
- ERP systems
- Employee discount
Customer Service Team Leader
DFDS UK & Ireland —Kettering
- Monday to Friday
- Supervising experience
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Services Team Manager
Coventry City Council —Coventry
- £33,699 - £39,862 a year
- Call to connect
- IT
- Communication skills
8d
TEAM LEADER – CUSTOMER SERVICE & ADMIN
IN‘n’OUT Autocentres —Northampton
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Supervising experience
- Organisational skills
- Free parking
- Annual leave
8d
Customer & Sales Support Team Leader
Keystone Group —Swadlincote
- Full-time
- CRM software
- Microsoft Excel
- Customer service
11d
Senior Copywriter & Editorial Lead
BauWatch Group —Northampton
- £78,000 - £85,000 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- Organisational skills
9d
Operations Lead
Healand Labs —Leicester
- From £30,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Supervising experience
- Free parking
- Employee discount
Quick apply
9d
Section Lead
Cromwell —Leicester
- Microsoft Excel
- Computer skills
- Power tools
- Annual leave
- Sick pay
Digital Merchandising Lead
RS Group —Corby
- Hybrid work
- Merchandising
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
12d
Customer & Sales Support Team Leader
Keystone Lintels —Swadlincote
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Free parking
- Health & wellbeing programme
Quick apply
2d
Sales Team Supervisor
Southern Sheeting —Wymeswold
- Full-time
- Sales
- Customer service
- Basic maths
- Free parking
- Health & wellbeing programme
Quick apply
5d
B2B Telesales and New Business Lead
Whitefurze Ltd —Coventry
- £12.71 an hour
- Full-time
- CRM software
- Sales
- English
Quick apply
Digital Marketing Lead
Involvement —Southam
- £32,000 - £35,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
4h
Operations Team Leader - Security (6 month FTC) - Highcross Leicester
Savills Management Resources —Leicester
- £16.63 an hour
- Night shift
- Management
- Customer service
- English
14d
Service Desk Team Manager
MHR INTERNATIONAL UK LIMITED —Nottingham
- Leadership
- Communication skills
- Employee discount
- Referral programme
14d
BCAL Operations Team Leader (Specialist Logistics)
BCA Logistics —Birmingham
- £16.30 an hour
- Analysis skills
- Travel
Quick apply
LGV Team Manager
Ocado Logistics —Tamworth
- 12 hour shift
- Management
- Human resources
Digital Trading Lead
Sainsbury's —Coventry
- Analysis skills
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
5d
Visual Merchandising Lead
Bravissimo —Warwick
- £30,000 a year
- Hybrid work
- Microsoft Powerpoint
- Communication skills
- Free parking
- Employee discount
Quick apply
2d

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Customer Enquiry (TEAM LEADER)

NEBOSH -
Leicester

Apply Now

Job details

Full-time | Fixed term contract
£38,000 a year
5 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Communication skills

Full job description

Location

Leicester based office/hybrid

Vacancy Type

Fixed Term/Full Time

Application Deadline

Wednesday, July 29, 2026

Job Summary

Customer Enquiry Team Leader

Location

Leicester / Hybrid

Vacancy Type

Maternity cover / Full Time

Application Deadline

29 July 2026 @ 5pm

About the job

Join us at the UK’s top Awarding Organisation – NEBOSH.

Job title: Customer Enquiry Team Leader
Location: Office based, with the possibility hybrid working after 6 months
Salary: circa £38,000.00

Who are we?

The National Examination Board in Occupational Safety and Health (NEBOSH) is a leading global organisation, which provides health, safety and environmental qualifications. Our internationally recognised qualifications help to raise the competence of safety and environmental professionals, as well as individuals at all levels in the workplace. NEBOSH qualifications are highly respected by governments, employers, and learners.

Tens of thousands of people from more than 150 countries study for a NEBOSH qualification every year, learning with our network of accredited Learning Partners. More than 7,000 Diploma and Masters holders have become members of the NEBOSH Alumni.

Our Vision and Mission

Our Vision is to enable and inspire the world of work and wider environment to be a safer and healthier place.

Our Mission is to save lives and protect people at work through offering world-class and accessible health, safety, environmental, risk and wellbeing qualifications, and services that address the changing and emerging risks in the global workplace.

The role

The Customer Enquiry Team Leader will lead the Customer Enquiry Team, ensuring team members have the knowledge, support, and understanding needed to complete their daily responsibilities on time and to a high standard.

The role is responsible for ensuring NEBOSH customers receive informative, professional, and timely responses to their enquiries. The team also handles post-result services, including verification of learner qualifications, replacement certificates, and enrolment extension requests. This requires strong knowledge of NEBOSH products and processes, excellent attention to detail, and the ability to problem solve in a fast-paced customer-focused environment.

The Customer Enquiry Team Leader will work with the Operations Manager to review processes and identify improvements within the Customer Enquiry Team. They will create a positive culture where team members are encouraged to contribute ideas and suggestions to improve systems, processes, efficiency, and ways of working.

The role also involves working closely with internal departments, including Marketing, Ethical Practice and Reliability. Strong working relationships are important to support quality checks and help maintain the validity and reliability of NEBOSH assessments.

The successful candidate will be people-focused and customer-focused, with the ability to build trust with team members and encourage a positive team culture.

Key responsibilities

The Customer Enquiry Team Leader will:

Manage the assignment of Customer Enquiry tasks and monitor progress to ensure work is completed to agreed targets and standards.
Make day-to-day decisions relating to learner queries and support the effective running of the Customer Enquiry Team.
Work with other Team Leaders and Specialists within Operations to ensure activities are coordinated and completed.
Create, maintain, and embed Customer Enquiry processes into the team.
Act as a first point of escalation for Customer Enquiry Officers and provide developmental support when dealing with escalations.
Review responses to common queries to ensure accuracy, quality, and a positive customer experience.
Manage exam day activities to support learners sitting assessments, including support outside normal working hours where required.
Complete monthly KPI reports and monitor individual task service levels and completion rates.
Take an active role in recruitment, induction, training, coaching, mentoring, probation reviews, PDRs and one-to-one meetings.
Identify skills and development needs and create individual training and development plans.
Lead by example when listening to customers, resolving complex enquiries, and managing difficult conversations professionally and fairly.
Support learners with complex circumstances, including stranded learners, post-result concerns, malpractice-related matters, void results, bans, referrals, and late assessment submission requests.
Ensure personal and sensitive information is processed in line with current data protection requirements.
Promote the NEBOSH Customer Promise, continuous improvement, health and wellbeing, and a positive working environment.
Build and maintain effective relationships with internal teams and external organisations to help resolve learner queries fully and fairly.

What we are looking for

We are looking for someone who can demonstrate:

Sound judgement and confident decision-making.
The ability to work effectively both independently and as part of a collaborative team.
Good time management, with the ability to prioritise their own work and the work of others in line with business needs.
Strong relationship-building skills, including the ability to calmly and effectively handle difficult customer conversations.
A highly customer-focused approach, with a clear understanding of customer needs and the importance of reducing customer effort.
A commitment to continuous improvement, with a solution-focused approach and a drive to implement positive change.
Strong attention to detail, with the ability to analyse information and produce high-quality reports.
Experience of working in a fast-paced, customer-focused environment.
Experience of leading, coaching, training, and supporting team members.
Excellent telephone manner and strong written and verbal communication skills.
Experience of handling enquiries through multiple channels, such as webchat, email, WhatsApp, and telephone.
Strong knowledge of NEBOSH products and processes relating to the Customer Enquiry Team.
Previous experience of managing people in a customer-focused environment.

Previous experience of working in a regulated environment would be desirable.

Other benefits

25 days’ annual leave, increasing with service
Generous pension scheme
Private healthcare and cash plan
Employee Assistance Programme
Death in service
Cycle Scheme

Great Place to Work Certified

Apply Now

Refine Your Search

customer service team lead jobs in cosby

Customer Enquiry (TEAM LEADER)

Customer Service Development Lead

Customer Service Team Leader

Customer Services Team Manager

TEAM LEADER – CUSTOMER SERVICE & ADMIN

Customer & Sales Support Team Leader

Senior Copywriter & Editorial Lead

Operations Lead

Section Lead

Digital Merchandising Lead

Customer & Sales Support Team Leader

Sales Team Supervisor

B2B Telesales and New Business Lead

Digital Marketing Lead

Operations Team Leader - Security (6 month FTC) - Highcross Leicester

Service Desk Team Manager

BCAL Operations Team Leader (Specialist Logistics)

LGV Team Manager

Digital Trading Lead

Visual Merchandising Lead

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