Delivery manager Work, Jobs in Cottenham, Cam (with Salaries)

Customer Service Manager
Shearline Precision Engineering Ltd —Ely
- From £45,000 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
Quick apply
9d
Contact Team Delivery Manager
Kier Group —Huntingdon
- Analysis skills
- No degree
- Communication skills
13d
Sales Development Manager - Desk Based, Based anywhere in the UK
Ecolab Inc. —Cambridge
- Overtime
- Remote
- Customer service
- English
- Hotel
6d
Project Delivery & Capability Manager
Alzheimer's Research UK —Cambridge
- £50,000 a year
- Continuous improvement
- Team management
- Organisational skills
- Sick pay
Sr Delivery Practice Manager (DPM) - UK NatSec, Professional Services, UK NatSec, WWPS
AWS EMEA SARL (UK Branch) —Cambridge
- Full-time
- Computer Science
- Business development
- AWS
8d
Clean Water Supervisor/Field Delivery Lead
OnSite Central Ltd —Cambridge
- £38,000 - £45,000 a year
- Overtime
- Hybrid work
- Supervising experience
- Team management
- Mentoring
- Employee assistance programme
- Employee discount
Customer Service Manager
AMOT —Bury St. Edmunds
- Continuous improvement
- No degree
- Leadership
Quick apply
Merchant Success Manager - eCommerce
Worldpay (UK) Limited —Cambridge
- Communication skills
Quick apply
Deputy Manager
Topps Tiles —Cambridge
- Up to £21,000 a year
- Customer service
- Leadership
- Employee discount
Delivery Practice Manager, Professional Services, UK NatSec, WWPS
AWS EMEA SARL (UK Branch) —Cambridge
- Full-time
- Computer Science
- Business development
- AWS
Deputy Manager - Cambridge
New Look —Cambridge
- Full-time
- Customer service
- Organisational skills
- Communication skills
Senior Account Development Manager
Risen Talent Solutions —Cambridge
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Business development
- Work from home
- Life insurance
Quick apply
Holding Store Manager - Newmarket
New Look —Newmarket
- Full-time
- Customer service
- Organisational skills
- Retail management
- Employee discount
Saleroom Manager - Interiors Sales
Cheffins —Cambridge
- Full-time
- Business development
- Supervising experience
- Team management
Sales Manager
Arena Group —Saint Ives
- Full-time
- Business development
- Analysis skills
- Communication skills
- Annual leave
- Sick pay
6d
Customer Success Manager (Higher Education & Academic Libraries)
Clarivate —Cambridge
- Full-time
- Hybrid work
- Customer service
3h
Assistant Store Manager
Vision Express —Huntingdon
- Customer service
- Supervising experience
- Patient care
14d
Sales Manager
Sealed Air —St. Neots
- Customer service
- Computer literacy
- Business development
Technical Delivery Manager - Renewables
SaveMoneyCutCarbon —Bury St. Edmunds
- Remote
- Management
- Schematics
- Continuous improvement
20h
Specification Sales Manager
Etex Group —Cambridge
- CRM software
- Communication skills

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Customer Service Manager

Shearline Precision Engineering Ltd -
Ely

Quick apply

Job details

Full-time
From £45,000 a year
9 days ago

Benefits

Free flu jabs
Company pension
On-site parking

Qualifications

CRM software
Operations management
ERP software
Internal department liaison
Complaint handling
MRP
Analysis skills
Compliance management
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Team management
Conflict management
Organisational skills
Management reporting
Customer interaction
Budgeting
Business
Leadership
Communication skills
Internal quality assurance
Analytics

Full job description

As a key part of the SLT (Senior Leadership Team) the Customer Services Manager is responsible for overseeing the daily operations of the customer service department, ensuring high levels of customer satisfaction, managing service delivery, and leading a team of customer service representatives. The role focuses on improving customer experience, resolving escalated issues, and implementing strategies that enhance service quality and operational efficiency.

KEY RESPONSIBILITIES:
Customer Service Leadership

Manage and lead the customer service team to deliver exceptional customer support.
Set performance objectives and monitor team productivity.
Conduct regular team meetings, coaching sessions, and performance reviews.
Recruit, train, and develop customer service staff.

Customer Experience

Ensure customers receive prompt, professional, and effective service.
Develop and implement customer service policies and procedures.
Monitor customer feedback and identify opportunities for improvement.
Handle and resolve complex customer complaints and escalations.

Operational Management

Oversee daily customer service operations and workflow management.
Monitor service levels, response times, and key performance indicators (KPIs).
Prepare reports on customer service performance trends.
Collaborate with other departments to resolve customer issues effectively.

Process Improvement

Identify and implement improvements to customer service processes.
Utilise customer feedback and operational data to enhance service delivery.
Support the implementation and optimisation of CRM and customer service systems.
Drive continuous improvement initiatives to increase efficiency and customer satisfaction.

Compliance and Quality Assurance

Ensure adherence to company policies and regulatory requirements.
Monitor quality standards and conduct regular service audits.
Maintain accurate customer records and reporting documentation.

Key Performance Indicators (KPIs)

Customer retention rates.
Complaint resolution times.
Team productivity and performance metrics.
Service level agreement (SLA) achievement.

About You

Required Skills and Experience

Proven experience in a customer service management role.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Experience handling customer complaints and conflict resolution.
Strong analytical and problem-solving skills.
Proficiency in CRM systems and Microsoft Office applications.
Ability to manage multiple priorities in a fast-paced environment.
Budget management and reporting experience is advantageous.

Qualifications

Ideally a degree or equivalent qualification in Business, Management, Customer Service, or related field.
Professional customer service qualifications are advantageous.
Demonstrated experience in customer service leadership.

Personal Attributes

Customer-focused and results-driven.
Strong decision making and organisational skills.
Positive, proactive, and adaptable approach.
High attention to detail and commitment to quality.
Ability to develop teams.

Job Type: Full-time

Pay: From £45,000.00 per year

Benefits:

Company pension
Free flu jabs
On-site parking

Application question(s):

Have you had experience using an MRP/ERP system?
Have you had experience working in a fast-paced environment?

Experience:

Customer service or sales: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

delivery manager jobs in cottenham, cam

Customer Service Manager

Contact Team Delivery Manager

Sales Development Manager - Desk Based, Based anywhere in the UK

Project Delivery & Capability Manager

Sr Delivery Practice Manager (DPM) - UK NatSec, Professional Services, UK NatSec, WWPS

Clean Water Supervisor/Field Delivery Lead

Customer Service Manager

Merchant Success Manager - eCommerce

Deputy Manager

Delivery Practice Manager, Professional Services, UK NatSec, WWPS

Deputy Manager - Cambridge

Senior Account Development Manager

Holding Store Manager - Newmarket

Saleroom Manager - Interiors Sales

Sales Manager

Customer Success Manager (Higher Education & Academic Libraries)

Assistant Store Manager

Sales Manager

Technical Delivery Manager - Renewables

Specification Sales Manager

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