Accounts receivable occupations Work, Jobs in Coulsdon, Gtl (with Salaries)

Rent Income Recovery Officer - FTA (Gr 5)
Civic Recruitment Limited —Sutton
- £22.84 an hour
- Temporary
- Hybrid work
- Customer service
- Microsoft Office
- Travel
Quick apply
13d
Finance Assistant (temp contract)
ProMedia U.K —Sutton
- £25,000 - £27,000 a year
- Monday to Friday
- Microsoft Excel
- Sales
- Administrative experience
- Annual leave
Quick apply
Customer Accounts Specialist
Clarion Housing Group —Leatherhead
- £33,608 - £38,958 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
5d
Credit Controller / Reporting Analyst
Brown & Brown Europe —Bromley
- Full-time
- Hybrid work
- IT
- In-person
- Communication skills
- Free parking
- Employee stock purchase plan
Quick apply
9d
Credit Controller
Wrapology Internationa —London
- £24,420.00 - £41,107.27 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Free parking
Quick apply
13d
Billing Administrator
SES Business Water —Redhill
- £31,824 a year
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
- Employee assistance programme
2h
Finance Assistant
International Medical Group —Redhill
- £25,500 - £27,200 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Administrative experience
- In-person
- Annual leave
2h
Field Agent / Warrant Officer - 3 Month Fixed Term Contract
Resolvecall —South West London
- £2,566 a month
- Full-time
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Billing Supervisor
Achieve Together —Leatherhead
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Leadership
- Employee discount
Polish-Speaking Credit Controller / Accounts Receivable Specialist
ON THE SPOT BROKER LTD —Staines-upon-Thames
- £28,000 - £32,000 a year
- Full-time
- English
- QuickBooks
- In-person
Quick apply
Accounts Receivable Clerk
Solar Tackle Limited —London
- £13 - £15 a day
- Part-time
- Microsoft Excel
- ERP systems
- Organisational skills
- Free parking
Quick apply
14d
Part-Time Accounts Receivable Clerk
Direct Wholesale Foods Ltd. —London
- From £12.75 an hour
- Part-time
- Microsoft Excel
- QuickBooks
- In-person
- Free parking
- Employee discount
Quick apply
Field Collections Agent
Orbit Credit Services —Croydon
- £28,665 - £35,765 a year
- Full-time
- Driving
- IT
- Employee assistance programme
- Employee discount
Quick apply
Finance Support Officer – Adults Income Recovery - Fixed Term 1 year (Redeployees)
Barnet Council —London
- Full-time
- Hybrid work
- Oracle
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
6d
Aviation Invoicing Manager
JMC Aviation —Biggin Hill
- Microsoft Powerpoint
- Maintenance
- English
- Relocation assistance
- Annual leave
Senior Energy Billing Analyst
Optimised Group —Redhill
- Data analysis skills
- Communication skills
- Annual leave
- Life insurance
9d
London - Credit Controller
Itsu —London
- Full-time
- Hybrid work
- Microsoft Excel
- School
- Work from home
- Employee discount
Billings & Collections Analyst
King & Spalding —London
- Full-time
- Project management
- Communication skills
- Employee assistance programme
- Gym membership
SCUK Financial Support Agent (12 Month FTC)
SCU Santander Consumer (UK) plc —Redhill
- £27,500 - £29,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Employee assistance programme
8d
Collections Specialist
Tabeo —London
- Weekend availability
- Remote
- Financial services
- Communication skills
- Negotiation
- Annual leave

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Rent Income Recovery Officer - FTA (Gr 5)

Civic Recruitment Limited
Sutton

Quick apply

Job details

Temporary
£22.84 an hour
13 days ago

Qualifications

Report writing
Customer service
Microsoft Office
Customer support
Communication skills
Negotiation

Full job description

3 months contract with a Local Authority

Job Title: Rent Income Recovery Officer

Job Purpose

The Former Tenant Arrears (FTA) Recovery Officer is responsible for the effective administration, recovery, and collection of former tenant rent arrears for Kingston Council. The role focuses on maximising income collection through proactive debt recovery, early intervention, customer engagement, and partnership working with internal teams and external agencies.

The post holder will support former tenants experiencing financial difficulties by providing advice, negotiating repayment arrangements, and facilitating access to welfare, financial inclusion, and support services. The role contributes to the Shared Finance Service's objective of delivering efficient, customer-focused, and value-added financial services while ensuring compliance with housing legislation, council policies, and recovery procedures.

Key Responsibilities

Debt Recovery & Income Collection

Manage a portfolio of former tenant rent arrears accounts, ensuring timely and effective recovery of outstanding debts.
Contact former tenants through telephone, written correspondence, email, and face-to-face meetings to secure payments and repayment agreements.
Negotiate realistic repayment plans and monitor compliance with agreed arrangements.
Take appropriate recovery action where repayment agreements fail or arrears remain unresolved.
Prepare and submit write-off reports and supporting documentation for management approval.
Achieve agreed collection targets and performance objectives.

Customer Support & Financial Inclusion

Identify customers experiencing financial hardship and provide appropriate advice and guidance.
Refer customers to Financial Inclusion Officers, Citizens Advice Bureau, welfare support services, and other specialist agencies where appropriate.
Support vulnerable customers through empathetic communication and tailored debt recovery approaches.
Promote sustainable debt management solutions that help customers meet their financial obligations.

Case Management & Administration

Maintain accurate records of all actions taken, customer interactions, and recovery outcomes.
Create, update, and manage databases, spreadsheets, and case management systems.
Produce reports, statistics, and management information as requested.
Ensure all documentation complies with council procedures and data protection requirements.

Partnership Working

Build positive working relationships with Legal Services, Housing Teams, Adult Social Care, Financial Inclusion Teams, and external partner agencies.
Support joint initiatives aimed at improving debt recovery performance and customer outcomes.
Participate in meetings, workshops, and service improvement activities.

Service Improvement & Compliance

Maintain up-to-date knowledge of housing legislation, debt recovery practices, welfare benefits, and welfare reform initiatives including Universal Credit.
Identify opportunities to improve recovery processes and maximise income collection.
Ensure compliance with council policies, financial regulations, safeguarding responsibilities, and statutory requirements.
Contribute to continuous improvement initiatives across the Shared Finance Service.

Team Contribution

Work collaboratively as part of the Housing Income & Financial Inclusion Team.
Support colleagues and share knowledge to improve team performance.
Assist in reviewing and allocating tasks to junior staff where required.
Participate in training and professional development activities.

Essential Experience

Experience of debt recovery, rent collection, income recovery, or credit control.
Experience working in a customer-focused environment delivering positive outcomes.
Experience handling difficult, sensitive, or complex customer situations.
Experience working to deadlines, performance targets, and service standards.
Experience maintaining accurate records and case management information.
Experience working as part of a team and collaborating with internal and external stakeholders.

Desirable Experience

Housing rent arrears recovery experience within local government or social housing.
Experience supporting customers facing financial hardship.
Experience working with welfare benefits and welfare reform programmes.
Experience working with multiple agencies to provide customer support services.
Experience preparing reports and performance data.

Qualifications

Essential

Minimum of 5 GCSEs (or equivalent) including:
- English Language
- Mathematics

Desirable

Qualification in Debt Recovery, Housing Management, Business Administration, Finance, or related discipline.
Training or certification relating to welfare benefits, debt advice, customer service, or financial inclusion.

Skills & Competencies

Strong communication skills, both written and verbal.
Ability to negotiate effectively and achieve positive outcomes.
Excellent customer service and interpersonal skills.
Ability to manage a varied workload and prioritise tasks effectively.
Strong problem-solving and decision-making skills.
Ability to work sensitively with vulnerable or distressed customers.
Good analytical and report-writing skills.
Proficient ICT skills, including Microsoft Office and case management systems.
Ability to build productive relationships with partners and stakeholders.
Commitment to continuous learning and professional development.

Personal Attributes

Customer-focused and results-driven.
Empathetic and resilient when dealing with challenging situations.
Professional, ethical, and accountable.
Collaborative team player.
Adaptable and open to change.
Proactive approach to service improvement.
Committed to equality, diversity, inclusion, and safeguarding principles.

Additional Information

Location: Sutton (Hybrid Working)
Working Pattern: Hybrid working arrangement with a combination of office-based and remote working.
Hours: 36 hours per week.
Pay Rate: £22.84 per hour (Umbrella).
Contract Type: Temporary/Agency Contract (subject to assignment details).
Reporting To: Rent Arrears Recovery Lead Officer (Temporary Accommodation).
Travel Requirements: May be required to attend meetings and engage with customers, partners, and stakeholders across Council locations as required.
Training & Development: Ongoing training and professional development opportunities, including updates on housing legislation, debt recovery practices, welfare benefits, and Universal Credit.
Compliance Requirements: Successful candidates must adhere to Council policies relating to safeguarding, equality and diversity, health and safety, data protection, and confidentiality.
Working Environment: Fast-paced, customer-focused environment requiring strong communication, negotiation, and problem-solving skills when dealing with tenants, former tenants, and vulnerable customers.
Performance Expectations: Achievement of income recovery targets, maintenance of accurate records, and delivery of high-quality customer service standards.

Quick apply

Refine Your Search

accounts receivable occupations jobs in coulsdon, gtl

Rent Income Recovery Officer - FTA (Gr 5)

Finance Assistant (temp contract)

Customer Accounts Specialist

Credit Controller / Reporting Analyst

Credit Controller

Billing Administrator

Finance Assistant

Field Agent / Warrant Officer - 3 Month Fixed Term Contract

Billing Supervisor

Polish-Speaking Credit Controller / Accounts Receivable Specialist

Accounts Receivable Clerk

Part-Time Accounts Receivable Clerk

Field Collections Agent

Finance Support Officer – Adults Income Recovery - Fixed Term 1 year (Redeployees)

Aviation Invoicing Manager

Senior Energy Billing Analyst

London - Credit Controller

Billings & Collections Analyst

SCUK Financial Support Agent (12 Month FTC)

Collections Specialist

I want to receive the latest job alerts for accounts receivable occupations in coulsdon, gtl

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