Customer service account representative Work, Jobs in Coventry, Wmd (with Salaries)

Client Services Representative
Moneycorp —Coventry
- Full-time
- Hybrid work
- Customer service
- Word processing
- English
11d
Marcus by Goldman Sachs, Call Center Representative, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Communication skills
- Banking
- Employee assistance programme
Support Desk Analyst (First Line)
British Pregnancy Advisory Service —Warwick
- £30,682 - £33,264 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Administrative experience
- Free parking
- Annual leave
Quick apply
3d
Deputy Safety Officer - PERM
CBS Arena —Coventry
- Weekend availability
- English
- Hotel
- Organisational skills
- Employee assistance programme
Digital Solutions Sales Representative
Doka —Kenilworth
- Up to £100,000 a year
- Full-time
- Remote
- Travel
- Business
- Communication skills
- Annual leave
- Life insurance
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Coventry
- £3,800 a month
- Full-time
- Sales
Quick apply
Customer Care Representative - English Speaker
621 Druck Limited —Leicester
- Full-time
- Customer service
- English
- Microsoft Office
Customer Service Representative
621 Druck Limited —Leicester
- Full-time
- Customer service
- English
- Microsoft Office
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Coventry
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Account Coordinator
Crane Worldwide UK Limited —Wellesbourne
- Computer literacy
- Microsoft Office
- Administrative experience
Telesales / Business Developer
Howdens Joinery Co. —Nuneaton
- Full-time
- Sales
- Annual leave
- Employee discount
Temporary Accommodation Income Officer
Leicester City Council —Leicester
- £35,412 - £38,220 a year
- Full-time
- Hybrid work
- Travel
- Negotiation
- Annual leave
- Employee discount
10d
Virtual Key Account Manager
IQVIA —Birmingham
- Full-time
- Remote
- Sales
- No degree
- Negotiation
- Work from home
- Employee discount
Office Manager
Batt Laboratories Limited —Coventry
- From £28,000 a year
- Full-time
- Free parking
- Employee discount
Quick apply
3d
SALES EXECUTIVE
Verisure Services (UK) Limited —Coventry
- £3,800 - £6,000 a month
- Full-time
- Sales
Quick apply
Dental Sales Representative
IQVIA —Warwick
- Full-time
- Sales
- Business development
- Driving
- Employee discount
- Gym membership
Senior Financial Lines Claims Adjuster
Chubb —Birmingham
- Full-time
- Hybrid work
- Microsoft Office
- Annual leave
- Employee assistance programme
Virtual Dental Key Account Manager
IQVIA —Birmingham
- Full-time
- Remote
- Sales
- No degree
- IT
- Work from home
- Employee discount
Administration Specialist- Fixed Term Contract
DSV —Swadlincote
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
5d
Sales Development Representative
Lovey —Birmingham
- £25,000 - £30,000 a year
- Full-time
- Sales
Quick apply

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customer service account representative jobs near coventry, wmd

Client Services Representative

Moneycorp -
Coventry

Apply Now

Job details

Permanent | Full-time
11 days ago

Benefits

Private medical insurance

Qualifications

Customer service
Word processing
English
Organisational skills
IT
Banking

Full job description

Who We Are

Moneycorp powers global payments for corporates, institutions and high net worth individuals, combining worldwide reach with local expertise. With over 45 years of market experience, two banking licences and offices in 11 countries, our technology delivers 24/7 accessibility, while our people deliver award-winning service. In 2024, we supported $1tn+ of payment volume, reaching 190 countries in 130 currencies. Our 32k+ corporate clients benefit from our regulatory resilience with 63+ permissions globally, access to major payment rails, and our proprietary technology.

Moneycorp is a place where energy, commitment, and collaboration are core to our values of shared success. We’re restless in our drive to surpass the expectations of our customers and unlock opportunities to support them at every stage of their journey. The foundation of our success is our people, and nurturing a culture of belonging for all our colleagues is central to our journey as a global business.

Role Purpose

You will be our customers’ first point of contact, providing expert service for all queries relating to their account and their transactions, ensuring their concerns and queries are put at ease by the positive, friendly voice at the other end of the phone.

You will provide exceptional support and service to clients by addressing customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving. You will ensure queries are resolved efficiently and that customers have a positive experience in all interaction with us becoming advocates of Moneycorp.

Key Responsibilities

Customer Queries

The first point of contact for all customer queries through our various support channels, resolving them by using your initiative as opposed to reading from a script
Collaborating with colleagues across departments to fix problems that are just too tough for one person to crack
Tracking down information for colleagues in various business areas
Ensuring all customer communications are logged appropriately and referred to other business units where required
Taking personal ownership over the customer experience
Ensuring customers receive great service and leave satisfied
Handling customer escalations where needed and resolve complaints appropriately

Customer loyalty

Speaking positively and enthusiastically about the company and its products and services
Ensuring that a professional company and brand image is provided at all times to customers and colleagues
Providing professional, effective and consistent communication to customers to meet their expectations and increase brand loyalty.

Maintain company standards

Ensuring all original documentation received is recorded, scanned and archived.
Complying with our policies and procedures at all times.
Actively looking for business improvements and taking to management what you find

Ensure all tasks are dealt with in line with team KPIs

Diving into our payments/client database, to discover whether or not we’re meeting the needs of our customers
Handling and reporting our -hopefully very few- complaints
Liaising with banks on payment queries
Preparing documents for the Legal department
Dealing with charges and refunds and overrides

Provide additional assistance where necessary

Assisting with project work › helping with the testing and development of new systems/processes.

Skills & Experience

Experience in a customer service / middle office role would be great, but not a necessity if you’re a quick learner
Experience communicating with customers via telephone and email
Excellent English, written and verbal is essential
Excellent and empathetic listener
Good organisational skills, notably prioritisation and attention to detail
Strong numerical skills
IT literate, good with word processing, spreadsheet and email packages

Personal Attributes

Approachable and personable
Positive demeanour
Professional
Takes initiative
Enjoys working as a team
Calm under pressure and enjoys a fast-paced environment

What We Can Offer You:

This is a full-time, permanent position with an opportunity to work on a hybrid basis within the Client Services team in our Coventry office.

What you get in return: This role offers a competitive salary and bonus, plus a benefits package including private medical health insurance.

Interested?

If this role sounds like a good fit for you, please click on the “Apply Now” button to submit your application.

For discover more about Moneycorp and how we’re leading the way in global payments and currency risk management, please visit our News Hub and various social media platforms Facebook, Twitter UK, Twitter Americas, Instagram, LinkedIn.

Fostering a culture of belonging and inclusivity

We're committed to creating a workplace where every individual feels valued, respected, and included. As an Equal Opportunity Employer, we actively cultivate an inclusive culture where diversity thrives, and we empower our colleagues to drive meaningful change within our organization through Employee Engagement initiatives and value champion networks.

Like many of our peers, we recognize that fostering inclusivity is an ongoing journey, and we remain steadfast in our commitment to progress. By measuring our efforts through regular assessments and listening to the feedback of our employees, we strive to ensure that our initiatives are impactful and responsive to the evolving needs of our workforce.

Together, we want to build a workplace where everyone can bring their authentic selves to work, as we believe this is the foundation of innovation, creativity, and collective success.

Apply Now

Refine Your Search

customer service account representative jobs in coventry, wmd

Client Services Representative

Marcus by Goldman Sachs, Call Center Representative, Birmingham

Support Desk Analyst (First Line)

Deputy Safety Officer - PERM

Digital Solutions Sales Representative

JUNIOR SALES ADVISOR

Customer Care Representative - English Speaker

Customer Service Representative

JUNIOR SALES CONSULTANT

Account Coordinator

Telesales / Business Developer

Temporary Accommodation Income Officer

Virtual Key Account Manager

Office Manager

SALES EXECUTIVE

Dental Sales Representative

Senior Financial Lines Claims Adjuster

Virtual Dental Key Account Manager

Administration Specialist- Fixed Term Contract

Sales Development Representative

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