It support analyst Work, Jobs in Coventry, Wmd (with Salaries)

Senior IT Support Analyst
Macfarlane Group —Coventry
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- SharePoint
- Free parking
- Annual leave
8d
IT Helpdesk Analyst
Macfarlane Group —Coventry
- £28,000 a year
- Temporary
- Maintenance
- IT
- AI
- Free parking
- Annual leave
5d
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Microsoft Excel
- IT
- Annual leave
Quick apply
IT Support Analyst
Banana Moon Day Nurseries —Warwick
- £33,000 - £38,000 a year
- Full-time
- Computer Science
- No degree
- SharePoint
- Employee assistance programme
Quick apply
Digital Operations Analyst (IT Support Engineer)
Mercury —Coleshill
- £25,000 - £30,000 a year
- Full-time
- Azure
- IT
- In-person
- Free parking
- Flexible schedule
Quick apply
7d
Finance Systems Support Analyst
Orbit Group —Coventry
- £32,417 - £40,521 a year
- Microsoft Excel
- English
- Leadership
1d
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
Service Desk Analyst
Cadent Gas —Coventry
- £34,011 a year
- Windows
- Microsoft Office
- Communication skills
- Employee discount
2d
Service Desk Analyst
West Midlands Combined Authority —Birmingham
- £34,780 - £39,188 a year
- Windows
- Microsoft Office
- Organisational skills
14d
Technical Support Analyst
NEXT —Leicester
- From £31,824 a year
- Full-time
- Microsoft Office
- SQL
- Organisational skills
- Free parking
- Employee discount
5d
IT Support Analyst
TavasTechs Ltd —Leicester
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Windows
- Computer networking
Quick apply
14d
App Support Analyst
TVS Supply Chain Solutions —Birmingham
- £30,000 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- No degree
- Free parking
- Health & wellbeing programme
Quick apply
9h
Service Support Analyst
XC Trains Limited —Birmingham
- £32,000 - £35,000 a year
- Microsoft Outlook
- Customer service
- Windows
Quick apply
5d
Technology Service Desk Analyst
The Works —Coleshill
- Hybrid work
- Analysis skills
- Driving
- Communication skills
- Employee assistance programme
- Employee discount
12d
IT Service Desk Analyst
Nationwide Platforms —Lutterworth
- £26,000 - £27,000 a year
- Customer service
- IT
- Annual leave
- Employee discount
IT Production Support Analyst
Corpay —Walsall
- Full-time
- Computer Science
- SQL
- Analysis skills
- Annual leave
- Life insurance
Senior 1st Line Support Analyst
Intercity Technology —Birmingham
- Hybrid work
- Windows
- Communication skills
- Employee assistance programme
Service Desk Analyst
Hexaware Technologies —Birmingham
- £30,000 a year
- Hybrid work
- Customer service
- English
- Mentoring
Quick apply
Service Desk Analyst
Gallifordtry —Hinckley
- Full-time
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount
13d
Graduate Customer Support Analyst, Birmingham
Acturis —Birmingham
- Full-time
- Hybrid work
- Bachelor's degree
Quick apply

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Senior IT Support Analyst

Macfarlane Group -
Coventry

Apply Now

Job details

Full-time
£32,000 - £37,000 a year
8 days ago

Benefits

Free parking
Additional leave
Annual leave
Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Referral programme

Qualifications

Jira
Driving Licence
Customer service
Technical support
IT support
SharePoint
ServiceNow
IT
AI
Intune

Full job description

Location: Coventry Head Office (Hybrid Working)

Hours: Full time (37.5 hours) Monday to Friday (08:00-16:30)

Package: Basic salary up to £37,000 (dependent on experience) plus bonus and flexible benefits package including hybrid working, up to 27 days holiday (plus additional annual leave purchasing scheme)

Sector: Packaging Distribution

Protecting what matters, together

We're dedicated to protecting what matters most – our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows.

With more than 75 years of heritage, we combine the stability of an established market leader with the ambition and pace of a business committed to continual growth. Every colleague has the opportunity to make a meaningful contribution, whilst benefiting from genuine career development and progression opportunities.

We provide competitive rewards, flexible benefits and a culture built on teamwork, accountability, adaptability and continuous improvement. If you're looking to develop your career within an IT team that's embracing innovation, we'd love to hear from you.

The Senior IT Support Analyst Role

We're investing heavily in modern workplace technologies and AI-powered service management, including Freshservice Freddy AI, Microsoft Copilot and Claude Enterprise, giving you the opportunity to help shape the future of IT support across the business.

As our Senior IT Support Analyst, you'll take ownership of the day-to-day helpdesk operation, providing expert 2nd line support whilst acting as the technical lead for the service desk. Working closely with the IT Manager, you'll help improve user experience, introduce smarter ways of working and play a key role in developing a more efficient, AI-enabled support function.

This is an ideal opportunity for someone who enjoys solving technical challenges whilst influencing how an IT support service continues to evolve.

What you will be doing

Taking ownership of the Freshservice helpdesk, ensuring tickets are prioritised and resolved within agreed service levels.

Providing expert 2nd line support across Microsoft 365, Entra ID, Intune, Exchange Online, Teams, SharePoint and core business applications.

Acting as the first technical escalation point, providing guidance and support to colleagues where required.

Championing the use of Freshservice Freddy AI, Microsoft Copilot and automation tools to improve service delivery.

Identifying opportunities to streamline support processes and reduce manual administration through automation.

Developing and maintaining knowledge base articles, documentation and standard operating procedures.

Supporting user onboarding, offboarding, device provisioning and licence management.

Monitoring helpdesk performance, identifying trends and recommending continuous improvements.

Contributing to infrastructure projects, technology rollouts and site integrations across the wider business.

Delivering an outstanding support experience through excellent communication and customer service.

Core working hours are Monday to Friday, 08:00-16:30. Whilst out-of-hours support is not a routine requirement, occasional assistance may be required during major service incidents or critical cybersecurity events.

What you will bring

We're looking for an experienced IT professional who combines strong technical expertise with a genuine passion for delivering exceptional customer support.

Ideally, you'll be able to demonstrate many of the following:
At least three years' experience within an IT support or service desk environment, including 2nd line technical support.

Strong working knowledge of Microsoft 365, particularly Entra ID, Intune, Exchange Online and Microsoft Teams.

Experience using an IT service management platform such as Freshservice, ServiceNow, Jira Service Management or Zendesk.

Excellent troubleshooting and problem-solving skills with the ability to communicate technical concepts clearly to non-technical users.

The confidence to manage a busy support queue independently whilst effectively prioritising competing demands.

A genuine interest in AI technologies and how they can improve IT service delivery.

Full UK driving licence is essential (with occasional travel required to other UK locations)

Experience with Freshservice, Freddy AI, Microsoft Copilot, Claude Enterprise, NinjaOne, Microsoft certifications, ITIL and modern endpoint management technologies would all be advantageous, although not essential.

What you will get

We provide a competitive basic salary together with bonus opportunities and a flexible employee benefits package which can include:

25 days annual leave (rising to 27 days with service) plus all public/bank holidays

Additional holiday purchasing scheme

Hybrid working

Contributory pension scheme

Free parking at the majority of our locations

Annual paid volunteering day

Employee assistance programme

Extensive training, development and progression opportunities

Employee discount scheme

Simply Health/Dental Cover option or BUPA cover for qualifying roles

Enhanced family-friendly policies

Long service awards

Charitable giving initiatives

Financial support with eye tests and DSE glasses

EE mobile discount scheme

Candidate referral scheme (£750 reward)

Your future with us

At Macfarlane Group, you'll have the opportunity to shape your own career within a large and growing business.

Alongside exposure to a modern Microsoft 365 environment and significant investment in AI-powered technologies, you'll benefit from structured development plans, ongoing technical training and genuine opportunities to progress across our wider IT function and the Group as a whole.

Apply Today

All applications will be acknowledged. If you haven't heard from us within 2-3 weeks, please assume your application was unsuccessful.

We welcome and encourage applications from people of all backgrounds irrespective of age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.

Apply Now

Refine Your Search

it support analyst jobs in coventry, wmd

Senior IT Support Analyst

IT Helpdesk Analyst

Service Desk Analyst / IT Support Help Desk Technician

IT Support Analyst

Digital Operations Analyst (IT Support Engineer)

Finance Systems Support Analyst

1st / 2nd Line IT Support Analyst

Service Desk Analyst

Service Desk Analyst

Technical Support Analyst

IT Support Analyst

App Support Analyst

Service Support Analyst

Technology Service Desk Analyst

IT Service Desk Analyst

IT Production Support Analyst

Senior 1st Line Support Analyst

Service Desk Analyst

Service Desk Analyst

Graduate Customer Support Analyst, Birmingham

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