Line support engineer Work, Jobs in Coventry, Wmd (with Salaries)

2nd Line Support Engineer- Permanent
Focus Group —Birmingham
- £28,000 - £31,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
2nd Line Technical Analyst
Xerox —Nuneaton
- Full-time
- Windows
- Analysis skills
- Presentation skills
Maintenance Engineer (Electrical)
PepsiCo —Coventry
- £57,924.07 a year
- 12 hour shift
- Maintenance
- Continuous improvement
- Relocation assistance
- Employee discount
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Warwick
- Full-time
- Maintenance
- Windows
- Travel
- Free parking
- Annual leave
8d
IT Support Engineer
wavenet —Shirley
- Full-time
- Computer networking
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Maintenance Operative - 20 hours
Urbanbubble —Birmingham
- £14,000 - £17,500 a year
- Part-time
- Customer service
- School
- Annual leave
- Referral programme
Quick apply
IT Support Engineer
Warwick Nub News —Warwick
- £29,000 - £32,000 a year
- Overtime
- Communication skills
- Referral programme
5d
Composite Fitters
NP Aerospace —Coventry
- £17 - £20 an hour
- Temporary
- Assembly
- Continuous improvement
- Power tools
8d
IT Support Apprentice
QA Apprenticeships —Coventry
- £19,000 a year
- Full-time
- Computer networking
- Annual leave
General Assistant - Drainage
MetroRod Ltd —Coventry
- £22,568 - £26,440 a year
- Full-time
- Customer service
- Maintenance
- Cleaning
- Employee discount
Quick apply
11d
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
Trainee Drainage Engineer
MetroRod Ltd —Coventry
- £22,568 - £26,440 a year
- Full-time
- Customer service
- Maintenance
- Cleaning
- Employee discount
Quick apply
11d
Lab Assistant
HeliosX —Leamington Spa
- Monday to Friday
- Computer literacy
- Laboratory experience
- Quality control
Quick apply
EUC Engineer
Zenzero Solutions —Coventry
- Google Suite
- Azure
- Mentoring
- Flexible schedule
Work Planner
Platform Housing —Birmingham
- £32,393 a year
- No weekends
- Microsoft Word
- Customer service
- Travel
3d
Contact Centre Advisor
Schindler —Coventry
- Weekend availability
- CRM software
- Continuous improvement
- Communication skills
- Employee assistance programme
Engineers
Saputo Inc. —Nuneaton
- £57,371 a year
- Full-time
- Maintenance
- Programmable logic controllers
- Free parking
- Employee discount
Graduate Site Engineer
Omexom UK —Birmingham
- AutoCAD
- Microsoft Excel
- Management
Quality Officer
HeliosX —Leamington Spa
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Drainage Trainee
IPSUM —Enderby
- Overtime
- Computer literacy
- Computer skills
- Annual leave
Quick apply

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2nd Line Support Engineer- Permanent

Focus Group -
Birmingham

Quick apply

Job details

£28,000 - £31,000 a year

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Incident management
Stakeholder collaboration
Case record updates
Microsoft Exchange
Network infrastructure
Firewall
Service restoration
Continuous improvement
Network support
Customer support
Root cause analysis
Fault diagnosis and repair
Communication skills
Remote diagnostics

Full job description

2nd Line IT Support Engineer

Location: Birmingham Hybrid

Salary: £28k - £31k

Shift pattern: between the hours of 7am-7pm

(Job Level internal reference: Associate)

At Focus Group, we're proud to be one of the UK's leading providers of IT, telecoms, connectivity and cybersecurity solutions. We support thousands of businesses across the country, combining technical expertise with a customer-first approach to deliver outstanding service and innovative technology solutions.

We're looking for an experienced 2nd Line Support Engineer to join a dedicated customer support team, providing technical expertise on escalated incidents and service requests across Microsoft 365, Windows Server, desktop, networking and wireless technologies.

This is not a traditional service desk role. You'll work alongside customer IT teams, Focus Group engineers and third-party suppliers to investigate and resolve complex technical issues, taking ownership from initial diagnosis through to resolution.

Key Responsibilities

Own and manage escalated support cases through to resolution.
Troubleshoot issues across Microsoft 365, Windows, Active Directory, networking and infrastructure environments.
Work closely with customer IT teams, Field Engineers, 3rd Line Support and external suppliers.
Escalate cases appropriately, providing clear technical handovers and documentation.
Contribute to root cause analysis, problem management and continuous service improvement.
Maintain accurate case records and ensure service levels are met.

Requirements

Strong experience supporting Windows Desktop operating systems.
Experience troubleshooting Outlook, Exchange and Microsoft 365.
Working knowledge of Active Directory, Group Policy, DNS, networking, backup solutions, virtualisation, firewalls and routers.
Strong troubleshooting and remote diagnostic skills.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Excellent communication skills and a collaborative approach to problem solving.
Experience with Cisco or Fortinet technologies, Mac OS, Linux, Veeam, VoIP, SQL or wider networking technologies would be advantageous.

Benefits

This is an excellent opportunity for a technically capable engineer who enjoys solving complex problems, working with other IT professionals and taking ownership of challenging escalations within a supportive and growing technology business.

Apply today to join Focus Group and help deliver exceptional IT services to our customers.

Quick apply

Refine Your Search

line support engineer jobs in coventry, wmd

2nd Line Support Engineer- Permanent

2nd Line Technical Analyst

Maintenance Engineer (Electrical)

1st / 2nd Line IT Support Analyst

IT Support Engineer

Maintenance Operative - 20 hours

IT Support Engineer

Composite Fitters

IT Support Apprentice

General Assistant - Drainage

2nd Line Help/Service desk Engineer

Trainee Drainage Engineer

Lab Assistant

EUC Engineer

Work Planner

Contact Centre Advisor

Engineers

Graduate Site Engineer

Quality Officer

Drainage Trainee

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