Server engineer Work, Jobs in Coventry, Wmd (with Salaries)

2nd Line Support Engineer- Permanent
Focus Group —Birmingham
- £28,000 - £31,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
L4 Network Engineer Apprentice
Primary Goal —Coventry
- £21,000 - £25,000 a year
- Full-time
- Computer skills
- Power tools
- In-person
IT Field Engineer
BCA —Birmingham
- Monday to Friday
- Continuous improvement
- Travel
- Communication skills
- Employee assistance programme
Quick apply
2nd Line Technical Analyst
Xerox —Nuneaton
- Full-time
- Windows
- Analysis skills
- Presentation skills
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
Senior Support Engineer
Simplify IT Solutions Ltd. —Alcester
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- In-person
- Free parking
- Life insurance
Quick apply
4d
Support Engineer 2nd Line
Academia Group —Leicester
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Travel
- Annual leave
Quick apply
Data Engineer - Azure, Databricks, ML/AI
Pinewood.AI —Birmingham
- Full-time
- Hybrid work
- Azure
- Bachelor's degree
- Machine learning
- Annual leave
- Employee assistance programme
Quick apply
Release and Deployment Manager
Pixel Toys —Leamington Spa
- Full-time
- Hybrid work
- Annual leave
Quick apply
14d
3rd Line Support Engineer
wavenet —Shirley
- Full-time
- Azure
- Windows
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Network Engineer
ParentPay Group —Coventry
- Full-time
- Hybrid work
- Communication skills
- School
IT Field Service Engineer
Zenzero Solutions —Coventry
- Azure
- Leadership
Fullstack Developer (Vue/.Net) - UK (Mainly Remote)
Journi —Banbury
- Remote
- English
Senior IT Support Engineer – 3rd Line
TCNS (Total Computer Network Services) —Sutton Coldfield
- £40,000 - £50,000 a year
- Full-time
- Azure
- Mentoring
- In-person
Quick apply
8d
First Line IT Support Engineer
GT Stewart Limited —Birmingham
- £24,000 - £26,000 a year
- Hybrid work
- Customer service
- Travel
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- SharePoint
- In-person
Quick apply
Software Development Engineer
ICONICS —Dudley
- Full-time
- Computer Science
- Engineering
- Java
9d
Software Development Engineer
MITSUBISHI ELECTRIC ICONICS DIGITAL SOLUTIONS UK —Dudley
- £35,000 - £45,000 a year
- Full-time
- Computer Science
- Engineering
- Java
Quick apply
IT Field Engineer - Birmingham
T-Tech —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
9d
Systems Engineer
OneAdvanced —Birmingham
- Weekend availability
- Azure
- Communication skills
- Employee assistance programme
- Bereavement leave
23h

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2nd Line Support Engineer- Permanent

Focus Group -
Birmingham

Quick apply

Job details

£28,000 - £31,000 a year

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Incident management
Stakeholder collaboration
Case record updates
Microsoft Exchange
Network infrastructure
Firewall
Service restoration
Continuous improvement
Network support
Customer support
Root cause analysis
Fault diagnosis and repair
Communication skills
Remote diagnostics

Full job description

2nd Line IT Support Engineer

Location: Birmingham Hybrid

Salary: £28k - £31k

Shift pattern: between the hours of 7am-7pm

(Job Level internal reference: Associate)

At Focus Group, we're proud to be one of the UK's leading providers of IT, telecoms, connectivity and cybersecurity solutions. We support thousands of businesses across the country, combining technical expertise with a customer-first approach to deliver outstanding service and innovative technology solutions.

We're looking for an experienced 2nd Line Support Engineer to join a dedicated customer support team, providing technical expertise on escalated incidents and service requests across Microsoft 365, Windows Server, desktop, networking and wireless technologies.

This is not a traditional service desk role. You'll work alongside customer IT teams, Focus Group engineers and third-party suppliers to investigate and resolve complex technical issues, taking ownership from initial diagnosis through to resolution.

Key Responsibilities

Own and manage escalated support cases through to resolution.
Troubleshoot issues across Microsoft 365, Windows, Active Directory, networking and infrastructure environments.
Work closely with customer IT teams, Field Engineers, 3rd Line Support and external suppliers.
Escalate cases appropriately, providing clear technical handovers and documentation.
Contribute to root cause analysis, problem management and continuous service improvement.
Maintain accurate case records and ensure service levels are met.

Requirements

Strong experience supporting Windows Desktop operating systems.
Experience troubleshooting Outlook, Exchange and Microsoft 365.
Working knowledge of Active Directory, Group Policy, DNS, networking, backup solutions, virtualisation, firewalls and routers.
Strong troubleshooting and remote diagnostic skills.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Excellent communication skills and a collaborative approach to problem solving.
Experience with Cisco or Fortinet technologies, Mac OS, Linux, Veeam, VoIP, SQL or wider networking technologies would be advantageous.

Benefits

This is an excellent opportunity for a technically capable engineer who enjoys solving complex problems, working with other IT professionals and taking ownership of challenging escalations within a supportive and growing technology business.

Apply today to join Focus Group and help deliver exceptional IT services to our customers.

Quick apply

Refine Your Search

server engineer jobs in coventry, wmd

2nd Line Support Engineer- Permanent

L4 Network Engineer Apprentice

IT Field Engineer

2nd Line Technical Analyst

2nd Line Help/Service desk Engineer

Senior Support Engineer

Support Engineer 2nd Line

Data Engineer - Azure, Databricks, ML/AI

Release and Deployment Manager

3rd Line Support Engineer

Network Engineer

IT Field Service Engineer

Fullstack Developer (Vue/.Net) - UK (Mainly Remote)

Senior IT Support Engineer – 3rd Line

First Line IT Support Engineer

2nd Line Engineer - Support

Software Development Engineer

Software Development Engineer

IT Field Engineer - Birmingham

Systems Engineer

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