Operations Assistant
Join one of the UK's leading industrial door specialists.
BID Group is one of the UK's largest independent industrial door companies, delivering service, repair and installation solutions for industrial doors, loading bay equipment, high-speed doors, automatic doors, gates, barriers and turnstiles. With over 40 years of experience, nationwide coverage and a reputation built on quality, we're continuing to grow—and we're looking for an experienced Operations Assistant to join our North East depot in Cramlington.
The Role
Reporting to the Remote Depot Manager, you'll be at the heart of our regional operations, supporting the day-to-day running of the North East depot while providing administrative and operational support across both the North East and Scotland regions.
This is a varied and fast-paced position, ideal for someone who is highly organised, proactive and enjoys working closely with customers and operational teams.
Key Responsibilities
- Provide administrative support to the North East and Scotland regions.
- Support depot operations during the Regional Manager's absence.
- Monitor and maintain appropriate stock levels across both depots.
- Complete and maintain site-specific and dynamic risk assessments.
- Coordinate and project manage larger jobs, resolving issues proactively.
- Act as the first point of contact for key account customers.
- Liaise with planners and regional management to ensure work is completed on time.
- Assist in achieving regional contribution and performance targets.
- Handle customer enquiries professionally and efficiently.
- Support the wider team with additional operational duties as required.
- Keyholder for the depot (unlocking and locking the depot)
About You
You'll be an organised and confident individual with excellent communication skills and a keen eye for detail.
Ideally, you'll have:
- Previous experience in an operations or administrative support role.
- Good knowledge of the industrial door industry and associated products.
- Strong organisational and time management skills.
- Excellent written and verbal communication skills.
- The ability to prioritise tasks and work effectively in a busy environment.
- A proactive approach to problem-solving and customer service.
What We Offer
- Competitive starting salary of £33,000 depending on experience.
- 30 days' holiday.
- Enhanced pension contributions.
- Company sick pay scheme.
- Cost of living pay reviews.
- Accident and life cover.
- Employee Assistance Programme (EAP).
- Ongoing internal and external training.
- Funded and subsidised social events.
- Company uniform and PPE provided.
- A supportive team and excellent company culture.
Hours: Monday to Friday, 8:30am–5:00pm (40 hours per week)
Location: Cramlington depot.
If you're looking to join a growing business where your contribution will make a real difference, we'd love to hear from you.
Apply today by submitting your CV.
BID Group is an equal opportunities employer and welcomes applications from all suitably qualified candidates regardless of race, ethnicity, age, sex, gender, disability, sexual orientation or religion.
Please note that we reserve the right to close this vacancy early if sufficient applications are received. If you do not hear from us, please assume your application has been unsuccessful.
Pay: From £33,000.00 per year
Work Location: In person
