Head of crm Work, Jobs in Crosby, Msy (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Head of CRM & Loyalty
Specialist Holidays Group —Chester
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Presentation skills
- Free parking
- Health & wellbeing programme
Quick apply
4d
Head of Content
Arne Clo Ltd —Warrington
- Management
- Employee assistance programme
- Employee discount
Quick apply
Key Account Manager
Zeelandia Ltd —Ashton-in-Makerfield
- £52,000 - £56,000 a month
- Full-time
- Hybrid work
- CRM software
- Sales
- Data analysis skills
- Employee assistance programme
Quick apply
2d
Head of Digital Marketing & Performance
Love2shop —Liverpool
- Full-time
- Presentation skills
- Travel
- Employee discount
Quick apply
Client Manager - Events
Showforce —Liverpool
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
Head of Tender & Bids
SunbeltRentals —Birchwood
- Salesforce
- Travel
- Leadership
- Annual leave
Quick apply
Senior Loyalty Manager
Iceland —Deeside
- Full-time
- Employee discount
Strategic Partnerships Account Executive
HSB —Birkenhead
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Annual leave
- Employee assistance programme
Team Leader (Contact Cente)
Bullen Healthcare —Liverpool
- £30,000 - £35,000 a year
- Full-time
- Management
- English
- Microsoft Office
- Free parking
- Referral programme
Quick apply
3d
Senior Marketing Executive / Marketing Manager
Fuelius —Chester
- Full-time
- Hybrid work
- IT
- Paid training
Quick apply
Crematorium Assistant
Memoria Ltd —St. Asaph
- £14,900 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Employee assistance programme
- Life insurance
Quick apply
11d
Head of Bids - Water
United Infrastructure —Warrington
- Full-time
- CRM software
- Leadership
- Communication skills
Quick apply
Project Manager
Aqua Consultants —Warrington
- Full-time
- Remote
- CRM software
- Microsoft Office
- Project management
- Annual leave
- Employee assistance programme
Quick apply
Email Marketing Manager
ChloBo —Chester
- Up to £32,000 a year
- Full-time
- Hybrid work
- Marketing
- Project management
- Bachelor's degree
- Free parking
- Work from home
Quick apply
5d
Primary Healthcare Relationship manager
Spire Healthcare —Blackpool
- Weekend availability
- Sales
- Travel
- Communication skills
- Free parking
- Annual leave
Sales Administrator
elix sourcing solutions —Kirkby
- £26,500 - £28,000 a year
- Monday to Friday
- Sales
3d
Assistant Events Manager (Maternity Cover)
The Reader Organisation —Liverpool
- £27,590.46 a year
- Weekend availability
- Bar
- Microsoft Outlook
- Management
- Free parking
- Health & wellbeing programme
Quick apply
11d
Merchandiser
Arne Clo Ltd —Warrington
- Microsoft Excel
- Sales
- Merchandising
- Employee assistance programme
- Employee discount
Quick apply
Recruitment Coordinator
ProFM —Chorley
- £24,784.50 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software

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Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional.
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners.
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building.

Why work for ESB International?

Our amazing customer focus and service to our clients.
Along with our deep commitment to our learners.
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period.
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary.
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY.
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

head of crm jobs in crosby, msy

Head of Customer Experience

Head of CRM & Loyalty

Head of Content

Key Account Manager

Head of Digital Marketing & Performance

Client Manager - Events

Head of Tender & Bids

Senior Loyalty Manager

Strategic Partnerships Account Executive

Team Leader (Contact Cente)

Senior Marketing Executive / Marketing Manager

Crematorium Assistant

Head of Bids - Water

Project Manager

Email Marketing Manager

Primary Healthcare Relationship manager

Sales Administrator

Assistant Events Manager (Maternity Cover)

Merchandiser

Recruitment Coordinator

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