Customer relations Work, Jobs in Croydon, Eng (with Salaries)

HR Case Manager - Field Based ( Nationwide travel)
Iceland —Croydon
- Full-time
- Management
- Analysis skills
- Driving
- Store discount
- Employee discount
Community Engagement Manager - Healthcare
Right at Home Bromley —Bromley
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Business development
- Presentation skills
Quick apply
QHSE Advisor – Facilities Management Rail
OCS Group —London
- Monday to Friday
- Remote
- Maintenance
Quick apply
9d
Operations & Client Relations Executive
Tour Partner Group —London
- Overtime
- Hybrid work
- Microsoft Office
- Organisational skills
- Computer skills
- Employee discount
- Gym membership
Quick apply
Constant Climate Executive UKIE
IAG Cargo —Hounslow
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Employee discount
- Gym membership
Customer Resolutions Officer 6 Month FTC
Chime Housing —Watford
- £36,994 a year
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
Quick apply
Business Support Officer
Cognus Limited —Wallington
- From £28,275.30 a year
- Full-time
- Hybrid work
- Microsoft Office
- SharePoint
- IT
- Annual leave
- Employee assistance programme
Quick apply
13h
Sampler - Staines - 12 Month FTC
Affinity Water —Staines-upon-Thames
- £26,852 a year
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee discount
Live Seller (Whatnot & TikTok Shop)
SK's Pallet World LTD —South East London
- £2,035.00 - £6,712.23 a month
- Full-time
- Social media management
- Bachelor's degree
- Communication skills
- Free parking
- Referral programme
Quick apply
10d
EMEA Customer onboarding Lead
Digital Realty —London
- Full-time
- Customer service
- Supervising experience
- Bachelor's degree
Quality Assurance Surveyor (London) 9 to 12 month contract
TrustMark (2005) Ltd —London
- £40,000 a year
- Computer literacy
- Microsoft Office
- Analysis skills
- Health & wellbeing programme
- Work from home
Quick apply
8d
Senior Customer Service Advisor - Kingston upon Thames
Barclays —Kingston upon Thames
- £31,500 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
14d
Customer and Trading Manager - Nightshift
Sainsbury's —Croydon
- From £34,450 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
Media Officer
Independent Office for Police Conduct —Croydon
- £41,878 a year
- Hybrid work
- Social media management
- Bachelor's degree
- Communication skills
- Annual leave
- Employee assistance programme
7d
Label Relations Coordinator
Beatport —London
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Customer Success Manager / Responsable Succès Client
Adzuna —London
- Full-time
- Hybrid work
- Master's degree
Quick apply
Partner Onboarding Coordinator
ELMOgroup —Horsham
- £32,000 - £34,000 a year
- Hybrid work
- Project management
- AI
- Negotiation
- Employee assistance programme
- Employee discount
EMEA - Client Relations
Tradeweb Markets —London
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Gym membership
2d
Trainee Social Value & Community Coordinator
Hill Group UK —London
- Weekend availability
- Computer literacy
- English
- Travel
- Employee discount
Customer and Trading Manager - Online
Sainsbury's —Croydon
- From £34,450 a year
- Management
- Customer service
- Leadership
- Employee discount
1d

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customer relations jobs near croydon, eng

HR Case Manager - Field Based ( Nationwide travel)

Iceland -
Croydon

Apply Now

Job details

Full-time

Benefits

Store discount
Company car
Employee discount
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Driving Licence
Management
Analysis skills
Driving
Human resources
Agile

Full job description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate HR Case Manager to join our growing business on a permanent basis.

The candidate will be preferably be based around the Croydon or Kent area of England area. The role is field based with nationwide travel. A company car is provided and therefore a full UK Driving Licence is required for this role.

PURPOSE OF THE ROLE

To provide a professional, proactive, expert telephone and written HR advisory service to managers at all levels across the business.
To provide advice and guidance to managers on complex people matters with a focus on gaining the best outcomes for both the business and the colleague. Specifically in relation to the management of serious conduct matters, capability, employee concerns and employee relations issues, including the management of suspensions and investigations. This includes reviewing investigation reports and complex letters or communications.
To provide active support to managers in the day to day case management of serious / complex employment issues whilst at all times considering the commercial constraints of the business and the legal framework

In this role you can expect to:

Act as a fully participating member of the HR team supporting HR and liaising and developing effective working relationships with wider stakeholders
Manage a portfolio of cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescales
Where appropriate, provide face to face support to Managers or act as HR lead on complex people matters, including hearings and appeals within nationwide locations
Ensure good employment practice through the provision of clear advice and guidance in line with Iceland’s HR policies, procedures and guidelines
Adopt a pragmatic approach in offering solutions to managers, while recognising legal and regulatory requirements.
Work autonomously whilst using own initiative, on delegated work areas and where appropriate seek advice from senior colleagues when required
Take every opportunity to coach managers in aspects of people management including communication, robust decision making, fairness and consistency and application
Review and prepare (where appropriate) letters/ documents in readiness for and after formal hearings and providing feedback to Managers where required
Ensure all case management details are recorded accurately on the Case Management System and that cases are managed pro-actively and driven through to conclusion and ensuring personnel database reflects accurately

You should apply if you have:

Proven track record of managing a range of complex HR cases
Demonstrable, comprehensive up to date working knowledge of UK employment law and legislation and its’ implications for employers
Confident communication with people at all levels, with a style that is clear, engaging, coaching and collaborative whilst at times of challenge can hold your own
Strong partnership working with a variety of stakeholders
Ideally CIPD qualified (Level 7)
Experience of applying a commercial and pragmatic approach to providing HR risk based solutions to difficult issues that arise within challenging situations
Ability to work flexibly in an agile way in order to meet deadlines and respond positively and constructively to feedback
Good analytical and problem solving skills
Full UK Driving licence (field based roles)

What to expect from us:

Collaborative environment
A competitive salary
25 days holiday, plus 8 days bank holiday
15% store discount, 30% club individual restaurant discount
Educational sponsorship
Enhanced maternity/paternity leave
Long service awards
Reward & recognition

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Refine Your Search

customer relations jobs in croydon, eng

HR Case Manager - Field Based ( Nationwide travel)

Community Engagement Manager - Healthcare

QHSE Advisor – Facilities Management Rail

Operations & Client Relations Executive

Constant Climate Executive UKIE

Customer Resolutions Officer 6 Month FTC

Business Support Officer

Sampler - Staines - 12 Month FTC

Live Seller (Whatnot & TikTok Shop)

EMEA Customer onboarding Lead

Quality Assurance Surveyor (London) 9 to 12 month contract

Senior Customer Service Advisor - Kingston upon Thames

Customer and Trading Manager - Nightshift

Media Officer

Label Relations Coordinator

Customer Success Manager / Responsable Succès Client

Partner Onboarding Coordinator

EMEA - Client Relations

Trainee Social Value & Community Coordinator

Customer and Trading Manager - Online

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