Role Summary
The successful candidate will support the Maintenance team and assist with the ongoing maintenance of the company’s high-end Built to Rent asset in East Croydon, Altura 50, with a key focus on delivering excellent customer service to residents throughout all aspects of the tenancy lifecycle. They will be responsible for all aspects of building maintenance, including managing service requests, ensuring works are completed within the agreed SLAs, overseeing external contractors, and assisting the Maintenance Manager and Senior Facilities Manager with any tenancy-related matters such as health and safety and customer retention. If not already completed, the candidate will be required to undergo Fire Safety, H&S, and First Aid courses (all paid by the company).
CompassRock Overview
CompassRock provides asset and property management services to the rental housing sector. Originally founded in the U.S., the company has expanded to the UK and Ireland and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across Europe. Backed by private equity, CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, the company values the dynamic, forward-thinking individuals it employs. As CompassRock continues to expand, there will be abundant opportunities for career advancement and professional development.
Key Responsibilities:
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Service Requests: Receive and manage maintenance requests, prioritising the most urgent but ensuring all issues are resolved in a timely fashion.
- Defects Period: Working closely with the builder to ensure any items covered under defects are passed to them to resolve with your oversight of work undertaken.
- Quality of Work: Assure quality and quantity of ‘market-ready’ apartments.
- Community: Help maintain community appearance by carrying out regular community inspections and tours.
- Health & Safety:
- Installing and checking smoke and carbon monoxide alarms.
- Working with the Senior Maintenance Technician to conduct emergency audits of equipment, recording and testing of Health & Safety equipment such as the AOVs.
- Legionella testing, carrying out weekly flushing and recording of the vacant units.
- Assisting in the undertaking of risk assessments.
- Other Roles:
- Fitting shelves, hanging pictures and installing window locks.
- Facilitating move in and move outs of residents.
- Ensuring the external grounds around the property are kept to the highest standard.
- Assist with parcel management.
- Any other standard maintenance requests
- Waste Disposal: Working with the team to ensure bins are collected on time.
- Moving bins internally / externally when they are full.
- Teamwork: Working as a team to ensure the building consistently performs at, or ahead of, organisation’s expectations.
Personal Qualities / Skills:
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Customer Service: Ability to build strong relationships with customers/residents/tenants while handling their requests in a proactive and positive manner.
- Organisational Skills: Strong organisational skills with the ability to multitask and prioritise, while maintaining a high level of accuracy and attention to detail.
- Ability to use initiative and make decisions on behalf of the company, even when faced with incomplete information.
- KPI Driven: Focus on bottom-line results, setting goals, and measuring performance against key performance indicators (KPIs).
- Communication Skills: Strong communication skills – verbal, written, and presentation skills are all important
- Attention to Detail: Demonstrated focus on quality and compliance
- Proactive and Initiative-Driven: Able to foresee potential issues and address them before they escalate
- Positive, 'can-do' Attitude: Critical in working within teams and delivering top service to residents
- Computer Literacy: While training on our property management systems will be provided, we require that the applicant be proficient with Microsoft Office and Outlook and have an aptitude for learning new software
Relevant Experience:
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2-3 years’ experience in a maintenance/FM role.
- Strong preference for those with plumbing experience.
Software:
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Good familiarity with Microsoft products but also experience in using particular ‘management software systems’ in a day job environment (not necessarily specific to property).
Qualification:
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Ambition/willingness to undertake and complete an industry-recognised qualification (costs to be covered by company).
Driving Licence:
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A clean, driving licence must be held.
Renumeration / Bonuses / Benefits
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Salary: £30,000.00
- Bonuses: The company will seek to pay bonuses to the candidate for meeting targets, with potential for further bonuses for outperformance. The assessment will be based on rents achieved, resident retention, unit turnaround and resident satisfaction surveys.
- Benefits: Company pension scheme, Private Health Insurance, Bike to Work Scheme, Company Sick Pay, 25 days of annual leave
- Uniform: A form of uniform will be provided.
Working Hours:
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Five day working week based on-site, which will include alternative Saturday shifts, with occasional Sunday shifts if required. 40 hour working week.
- Monday or Tuesday ‘day off in lieu’ if a Saturday is needed.
IT/Equipment: Mobile phone provided. IT equipment to incorporate lone working technology and tracking and protocols.
Job Type: Full-time, Permanent
Location: This position is required to work on site.
Equal Opportunities Statement:
We are an Equal Opportunities Employer, committed to creating an inclusive, diverse, and equitable workplace. We provide equal opportunities for everyone and offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment process.
CompassRock provides asset and property management services to the rental housing sectors. Originally founded in the U.S., the company has expanded to the UK and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across the UK and Ireland. Backed by private equity, CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, we value the dynamic, forward-thinking individuals it employs.
