Ict technical security support engineer Work, Jobs in Crumlin, Cay (with Salaries)

Infrastructure Engineer
Welsh Revenue Authority —Cardiff
- £37,111 - £45,378 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Language training provided
11d
ICT Technical Security Support Engineer
South Wales Police —Bridgend
- £30,333 - £35,772 a year
- Full-time
- Free parking
- Health & wellbeing programme
3d
Associate Electrical Director: Data Centres
AECOM —Cardiff
- Full-time
- Hybrid work
- Business development
- Bachelor's degree
- In-person

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ICT Technical Security Support Engineer
South Wales Police —Bridgend
A full UK driving licence. Welsh language skills at Level 2. Receive and respond to customer enquiries, resolving straightforward and escalated queries and…
£30,333 - £35,772 a year
3d
Infrastructure Engineer
Welsh Revenue Authority —Cardiff
Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or…
£37,111 - £45,378 a year
11d

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Infrastructure Engineer

Welsh Revenue Authority
Cardiff

Apply Now

Job details

Permanent | Full-time
£37,111 - £45,378 a year
11 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Language training provided
Employee assistance programme
Employee discount
Car scheme

Qualifications

Technical troubleshooting
Scripting and automation in system administration
Cloud infrastructure
Stakeholder collaboration
Presentation skills
Multidisciplinary collaboration
Intune
Help desk

Full job description

Details

Reference number

477307

Salary

£37,111 - £45,378

This post is considered a Group 1 post by UK Governments Central Digital & Data Office and therefore will include Group 1 DDaT allowance.

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Higher Executive Officer

Contract type

Permanent

Business area

WRA - Strategy

Type of role

Digital

Working pattern

Flexible working, Full-time, Job share

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

We encourage flexible and hybrid working. Some office attendance will be required based on business needs. This role is based in our Merthyr or Cardiff office.

About the job

Job summary

Were responsible for Land Transaction Tax, Landfill Disposals Tax and the introduction of the Visitor Levy in Wales. Our work raises revenue to support public services, like the NHS and schools, in communities across Wales. But thats not all, we're also involved with and support future tax design for Wales.

Join a place with purpose
Youll join a team of 100+ talented people from across 14 different professions. Our culture is best described as innovative, collaborative and kind. By working together, well deliver a fair tax system for Wales.

Our people
Youll be working with people from a wide range of backgrounds and experience. From Operations, Policy, Digital and Data, HR, Communications to Finance theres a place for you in our friendly team.

Youll be our greatest asset

Youll be joining an inclusive organisation and be part of a team where you can thrive, be rewarded and heard.

Were recognised as one of the top organisations for people engagement in the Civil Service People Survey. Inclusion and fairness are one of our strongest areas, as well as pay and benefits our People Survey results say it all!

Were also recognised for being innovative and a digital, cloud-based organisation that supports hybrid and flexible working enabling a great work-life balance.

More about working for us, our roles and our Corporate Plan 2025 - 2028 .

Job description

The Infrastructure Engineer is responsible for supporting, maintaining and improving the WRAs core technology platforms. You will work across cloud services, end user computing, networks, identity, applications, and supporting services, ensuring operational stability, security, and continuous improvement.

This is a hands on technical role that requires strong problem solving skills, good communication, and the ability to collaborate across Digital, Data & Technology, Operations, Security, and external suppliers.

Were getting bigger and we need some more help! As we continue to grow our staff numbers and digital services portfolio we need another Infrastructure Engineer so if youre up for a challenge helping us support our users, manage existing services and roll out new ones, then please do apply!

Its a great time to join the WRA, and the Digital team in particular as we continue to grow and build our expertise to allow us to produce an Easy, Fair and Sustainable tax system fit for the future.

John Vinall, Head of IT Operations and Security

Person specification

Infrastructure Operations

Support configuration, management and monitoring of infrastructure platforms.
Monitor platform health, performance, capacity and service availability.
Assist with environment builds, system integrations, troubleshooting and resolving issues across multiple technology areas.
Maintain device builds, baselines, profiles and configurations using Microsoft Intune.
Support networking, connectivity, and identity related operations.
Develop and maintain scripts, automation and tooling to improve operational efficiency and service reliability.
Assist with the provision of technical advice to WRA staff and its partners that use WRA solutions and services.

End User & Platform Support

Provide operational support for user devices, COTS software, and WRA digital services.
Support hardware and software lifecycle management including deployment, maintenance, replacement and disposal activities.
Troubleshoot technical incidents, assisting with root cause analysis and problem management.

Service & Supplier Management

Take responsibility for supporting the Microsoft Dynamics environment, engaging with third-party supplier and working to assure quality, stability and performance of this service.
Ensure that systems remain secure, patched, resilient and compliant with organisational standards.
Collaborate on the WRA ICT service desk including 1st and 2nd line support for WRA users and co-ordination of support with 3rd party suppliers.

Operational Security & Compliance

Follow WRA policies for access control, asset management, configuration management, and secure operations.
Support audit activities and contribute to maintaining and improving security posture.

Collaboration & Continuous Improvement

Work with developers, testers, operations teams and security teams to maintain consistent technical environments.
Contribute to documentation, operational runbooks, and infrastructure knowledge sharing.

Candidate Information Session

If this seems like a role youd be interested in, join us for our virtual Candidate Information Sessions. Youll meet the Line Manager, get an overview of the role as well a feeling for what its like to work at the WRA. Well also talk through our benefits and provide helpful tips for your application with us. Please register for one of the sessions below:

Register here for 26th August at 12.30pm: https://InfrastructreEngineer.eventbrite.co.uk

Register here for 26th August at 16.00pm: https://InfrastructureEngineer4pm.eventbrite.co.uk

We recommend you review the job description (or candidate pack) under the 'attachments' section before completing your application.

Qualifications

Relevant certifications (cloud or infrastructure) eg AZ 104, MD 102, SC 900, ITIL v4 Foundation) or equivalent experience

Languages

Weve undertaken an objective assessment of the Welsh language skills needed to undertake the duties of this role. For this role:
Welsh language skills - Welsh skills are not essential. This means that you do not need Welsh language skills to undertake this role and these skills wont be assessed during the recruitment process. However, we actively encourage all staff to learn, or improve their Welsh language skills and offer a range of opportunities to suit everyone.

Benefits

Alongside your salary of £37,111, Welsh Revenue Authority contributes £10,751 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

31 days annual leave + Bank holidays, and 2 Privilege days
Flexible and hybrid working
Generous employer pension schemes with a contribution of up to 28.97%
Tusker car scheme
Vivup Cycle2Work and salary advances for season Travel Tickets
Lifestyle Benefits offering discounts on shopping, restaurants and entertainment
Wellbeing hour each week
Access to subsidised sports groups
Generous family-friendly leave policies
Free Welsh language courses and time off to learn
Access to a range of staff diversity networks
Free counselling and support service via our Vivup Employee Assistance Programme and Your Care Health platform
A thriving culture thats described as innovative, collaborative and kind.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

Well always be clear about how we assess your application at each stage of the process. This will usually include:

Assessment of your Application Form and CV against the relevant Success Criteria
A panel interview (if youre successful at the initial sift stage) Interviews will take place in person.
If any additional assessments are needed for this role, such as a test or presentation at interview, well let you know in advance.
Should a large number of applications be received, an initial sift will be conducted using the lead behaviour, Managing a Quality Service.

Were proud to be a Disability Confident Leader so well ask you if you need any adjustments at each stage of the recruitment process. So that we can support you in a way that works for you, well offer a pre-interview accessibility chat to anyone that declares a disability, or needs any adjustments. This will take place with someone who is independent of the recruitment process and you wont be placed at any disadvantage as a result of needing adjustments.

A reserve list may be held for this role for applicants that have scored above the appointable threshold at interview. This means that if a similar vacancy becomes available in the next 12 months we may contact you to offer you the role.

Success criteria

Behaviours

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

Managing a Quality Service

Deliver customer and user service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs. Establish ways to find and respond to feedback about the services provided.

Yes

Working Together

Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support.

Yes

Delivering at Pace

Take responsibility for delivering timely and quality results with focus and drive.

Yes

Strengths

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

Team Player

You work well with colleagues and external suppliers, supporting collective goals.

Yes

Problem Solver

You take a positive approach to tackling problems and find ways to identify suitable solutions.

Yes

Service Focused

You look for ways to serve customers putting their needs at the heart of everything you do.

Yes

Experience

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

Experience of managing infrastructure services.

Yes

Management of multiple 3rd party suppliers for provision of support and infrastructure services.

Yes

Demonstrable experience of at least one of the following areas of IT services: EUC, ITIL service management, provisioning, tooling, configuration management.

Yes

Qualifications

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

Relevant certifications (cloud or infrastructure) eg AZ‑104, MD‑102, SC‑900, ITIL v4 Foundation) or equivalent experience.

Yes

We recommend you review the job description (or candidate pack) under the 'attachments' section before completing your application.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : WRA Recruitment Team
Email : [email protected]
Telephone : 03000254000

Recruitment team

Email : [email protected]

Further information

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition. See the Civil Service Commission's recruitment principles where this is set out.
If you feel your application has not been treated in line with the recruitment principles, and you wish to complain, you should contact the Head of HR.
Email: [email protected]
If youre not satisfied with our response, you can contact the Civil Service Commission.

Apply Now

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ict technical security support engineer jobs in crumlin, cay