Location: Standish, Wigan
Salary: £39,000 - £45,000 per year
Job type: Full-time, Permanent
Hours: 39 hours per week, with flexibility required to support operational delivery
Benefits: Company vehicle, company bonus scheme, pension, death in service cover and paid expenses
About us
Crowdguard Ltd is a specialist protective security and hostile vehicle mitigation company. We provide risk-led solutions for events, public spaces, stadia, local authorities, commercial sites and organisations responsible for keeping people safe in crowded places.
Our work includes the planning, supply, installation, rental and servicing of hostile vehicle mitigation systems and related protective security products across the UK.
As the business continues to grow, we are looking for an experienced, organised and practical Operations Manager to take ownership of operational delivery from the point a job is handed over by the sales team through to planning, delivery, completion and close-out.
This is a key role within a small but growing business, suited to someone who can bring structure, calmness, accountability and strong operational leadership to a fast-moving project environment.
The role
The Operations Manager will be responsible for ensuring every job is properly planned, risk assessed, resourced, communicated, delivered, recorded and closed out.
This is not a desk-only operations role. You will be close to the detail of live projects, planning, people, vehicles, equipment, RAMS, customer communication and operational problem-solving.
You will be the person who makes sure each job is ready, the team is briefed, the risks are understood, the records are complete and the customer has confidence in the delivery.
A central part of the role will be full ownership of the Reflow system once jobs are handed over from sales. Reflow will be used as the central operational control system to ensure every job is properly planned, documented, tracked, evidenced and closed out.
The role will cover temporary rental deployments, product sales, and permanent or semi-permanent installation projects, so experience managing varied operational workstreams would be beneficial.
Key responsibilities
Your responsibilities will include:
- Taking ownership of operational delivery once jobs are handed over from sales.
- Reviewing sales handovers and raising queries before jobs move into delivery.
- Confirming scope, dates, locations, customer requirements, product requirements, access, site conditions and delivery expectations.
- Managing the full operational process from handover through to completion and close-out.
- Managing and maintaining Reflow for all live, upcoming and completed jobs.
- Ensuring job information, documents, site notes, RAMS, drawings, photographs, timesheets and completion records are accurate and up to date.
- Planning labour, vehicles, plant, equipment, accommodation, subcontractors, suppliers and other resources.
- Ensuring equipment is allocated, available, prepared, loaded, returned and recorded correctly.
- Preparing, coordinating and issuing RAMS, method statements and site-specific documentation.
- Reviewing jobs from a health, safety and operational delivery perspective before works are issued.
- Ensuring RAMS reflect the actual task, site conditions, access requirements, traffic interface, manual handling requirements, working hours, transport arrangements and customer-specific controls.
- Planning works with appropriate consideration for working time, rest periods, fatigue, driving, towing and transport compliance requirements.
- Ensuring site teams are properly briefed before works commence.
- Supporting and promoting dynamic risk assessment where site conditions change.
- Ensuring operatives understand that works must stop and be escalated if conditions differ from the agreed RAMS or if the task cannot be completed safely.
- Coordinating customer updates from handover through to completion.
- Managing operational changes, delays, issues and escalations.
- Reviewing site photographs, completion records, sign-offs and delivery evidence.
- Ensuring any variations, site issues, client instructions or delays are recorded.
- Reviewing timesheets and approving operative hours.
- Monitoring job costs, variations and profitability, including labour, transport, subcontractor, supplier and equipment costs.
- Liaising with Accounts regarding purchase orders, supplier invoices, payment milestones, customer invoicing and job costing.
- Coordinating internal installation teams, installation supervisors, subcontractors and approved suppliers.
- Supporting training, mentoring and development of the operations team.
- Ensuring works are delivered safely, professionally and in line with company procedures.
- Supporting continuous improvement across operational systems, processes and delivery standards.
- Stopping, pausing or escalating works where safety, compliance, fatigue, RAMS, resource or site conditions create risk.
About you
We are looking for someone who is practical, organised and confident managing operational delivery.
You may have experience in one or more of the following areas:
- Operations management
- Event operations
- Traffic management
- Site management or supervision
- Logistics or transport planning
- Equipment hire or asset-based service delivery
- Construction, civils or temporary works coordination
- Security, event safety or protective security
- Managing field-based teams or subcontractors
- Planning RAMS, job packs or site documentation
- Managing operational systems such as Reflow or similar platforms
- Project coordination, cost tracking or supplier management
You do not need to come directly from the hostile vehicle mitigation sector, but you must be willing to learn a specialist industry and take ownership of Crowdguard’s standards, systems and operational processes.
Skills and experience required
The successful candidate will need:
- Strong organisational and planning skills.
- Experience managing operational delivery, logistics, projects, sites or field-based teams.
- Good IT skills and confidence using digital systems.
- Strong communication skills with customers, colleagues, suppliers and site teams.
- Ability to manage multiple jobs and deadlines at the same time.
- Good attention to detail.
- Practical problem-solving ability.
- Ability to remain calm under pressure.
- Experience managing people, subcontractors or field-based teams.
- A good understanding of health and safety requirements.
- Commercial awareness and an understanding of job costs.
- Full UK driving licence.
Desirable but not essential
- Experience using Reflow or a similar field management system.
- Experience preparing or coordinating RAMS.
- IOSH Managing Safely or equivalent health and safety qualification.
- Experience in events, traffic management, construction, civils, security or equipment hire.
- Experience managing subcontractors.
- Knowledge of hostile vehicle mitigation or protective security.
- Experience with site drawings, layouts or simple CAD information.
- Experience with project cost reporting, CVRs or budget tracking.
What we offer
- Salary
- Company vehicle.
- Company bonus scheme.
- Pension.
- Death in service cover.
- Paid expenses.
- The opportunity to join a growing specialist business.
- A role where you can make a real impact on systems, people, delivery standards and future growth.
- Training and development within a specialist protective security sector.
Why join Crowdguard?
This is an opportunity to become a key part of a growing company operating in a specialist and important sector.
You will help run the operational engine of the business, ensuring projects are planned properly, delivered safely and completed to a high standard. You will have the opportunity to bring structure, improve systems, support the team and help shape the way Crowdguard continues to grow.
This role would suit someone who enjoys ownership, operational problem-solving, customer communication and building strong systems around safe and professional delivery.
If you are an organised, practical and confident Operations Manager who enjoys taking responsibility and making things happen, we would like to hear from you.
How to apply
Please apply with your CV and a short covering note outlining your relevant experience.
[email protected]
Pay: £39,000.00-£45,000.00 per year
Ability to commute/relocate:
- Wigan, Greater Manchester: reliably commute or plan to relocate before starting work (required)
Language:
Licence/Certification:
- Driving licence (required)
Work Location: In person
