THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.
ABOUT THE ROLE
We are seeking an exceptional Head of Ecommerce to join the Bamford Collection on a 9-month fixed-term contract, leading the online commercial performance of our luxury lifestyle brands, Daylesford and Bamford. Reporting to the Ecommerce & Digital Director, you will drive the trading, optimisation and ongoing development of both ecommerce websites, ensuring they deliver outstanding commercial performance while reflecting each brand's distinctive identity.
This is a pivotal leadership role, responsible for shaping the digital customer journey, enhancing online merchandising, and delivering a seamless, connected experience that inspires customers to discover the best of both brands. Combining strategic vision with a data-driven approach, you will use customer insights and trading performance to optimise the online experience, maximise growth, and uphold the exceptional standards synonymous with the Bamford Collection.
LOCATION: Based at the Daylesford Farm, Gloucestershire or South Kensington, London.
Office-based 5 days a week.
RESPONSIBILITIES
Commercial Trading
Lead the e-commerce trading strategy for Daylesford and Bamford, driving revenue, profitability, conversion and customer growth across the UK and international markets.
Monitor trading performance, identify opportunities, and deliver data-driven initiatives to achieve commercial targets.
Work closely with Marketing, CRM and Product teams to optimise customer acquisition, retention and online sales.
Website & Customer Experience
Lead the optimisation and ongoing development of both ecommerce websites, delivering a best-in-class customer journey through continuous testing and conversion rate optimisation.
Collaborate with Creative, Content and Product teams to deliver engaging campaigns, product launches and digital storytelling.
Ensure a seamless end-to-end customer experience by working closely with operational teams, from fulfilment through to delivery.
Brand & Digital Strategy
Strengthen the digital connection between Daylesford and Bamford, creating opportunities for cross-brand discovery while maintaining each brand's unique identity.
Ensure both websites authentically reflect the brands' values, aesthetics and premium positioning.
Leadership
Lead, coach and develop the Online Trading Managers, fostering a collaborative, customer-focused and high-performing team culture.
Champion a data-led approach, driving continuous improvement, innovation and accountability across the ecommerce function.
SKILLS AND REQUIREMENTS
Demonstrable experience collaborating cross-functionally with marketing, creative, operations, and product teams.
PERKS AND BENEFITS
Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day one.
Local gym discounts
Padel Discount
Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
Private Medical: We offer subsidised private medical insurance through Bupa.
Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.
