Call center supervisor Work, Jobs in Danbury, Ess (with Salaries)

Customer Service Supervisor
Perfect Reception —Gravesend
- From £12.87 an hour
- Part-time
- English
- Supervising experience
- Mentoring
Quick apply
Out of Hours Contact Centre Team Leader
Stannah —Dartford
- Weekend availability
- Team management
- Free parking
- Annual leave
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Applications Team Leader
PDL Finance Ltd —Loughton
- Full-time
- Customer service
- Computer skills
- In-person
- Annual leave
- Referral programme
Quick apply
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Repairer Support Team Leader
AutoProtect Group —Harlow
- £35,000 - £38,000 a year
- Full-time
- Microsoft Word
- Supervising experience
- Team management
- Free parking
- Store discount
Quick apply

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call center supervisor jobs near danbury, ess

Customer Service Supervisor

Perfect Reception -
Gravesend

Quick apply

Job details

Permanent | Part-time | Full-time
From £12.87 an hour

Benefits

Casual dress
Company pension

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Mentoring junior staff
English
Supervising experience
Staff training
Mentoring
Customer interaction
Training & development
Communication skills

Full job description

We are looking for an experienced Senior Customer Service Representative to join our fast growing business. This role is ideal for someone who enjoys leading by example, delivering outstanding customer service and supporting colleagues in a fast paced environment.

As a senior member of the team , you will handle complex client enquiries, support and coach colleagues, monitor service quality and help ensure we consistently exceed our clients expectations.

Key Responsibilities

Handle inbound calls, emails, live chats and client enquiries professionally
Deliver exceptional service while representing multiple client businesses
Support and mentor customer service representatives
Assist with training for team members
Monitor call quality and provide constructive feedback
Implement client updates in a timely manner

About you

You'll be someone who remains calm under pressure, communicates confidently and enjoys helping both clients and colleagues succeed.

Full training will be given however you will need the following skills:

Minimum 2 years experience in customer service, ideally telephone answering
Proven experience of handling complex enquiries
Excellent verbal and written communication skills
Strong organisation and multitasking abilities
High level of accuracy and attention to detail
Positive attitude with a proactive approach

Preferred experience in the following:

Previous experience in managing multi-client calls and / or live chats
Experience in supervising or mentoring colleagues
Social media and LinkedIn experience even if personal

The Senior Customer Service Rep role would begin after full training and an initial 3 months probationary period as a customer service representative.

Further information regarding the company can be found at www.perfectreception.co.uk

Pay: From £12.87 per hour

Benefits:

Casual dress
Company pension

Ability to commute/relocate:

Gravesend DA12 2AX: reliably commute or plan to relocate before starting work (required)

Experience:

Call handling: 1 year (required)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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call center supervisor jobs in danbury, ess

Customer Service Supervisor

Out of Hours Contact Centre Team Leader

Applications Team Leader

Repairer Support Team Leader

Other jobs to consider

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