Customer experience associate Work, Jobs in Darlington, Dur (with Salaries)

Customer Success Associate
Mobile Rocket —Newton Aycliffe
- £25,000 - £30,000 a year
- Full-time
- Salesforce
- English
- In-person
- Free parking
Quick apply
4d
CX Team Member
Foot Locker —Middlesbrough
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
Store Associate (23416)
Barnardo's —Bishop Auckland
- £13.45 an hour
- Communication skills
- Annual leave
- Employee assistance programme
4d
Test Centre Associate Middlesbrough
Reed In Partnership —Middlesbrough
- £13.45 an hour
- Part-time
- Customer service
- Driving
Retail Sales Advisor - Stockton
Oak Furnitureland —Stockton-on-Tees
- £48,246 - £53,279 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
3d
Part Time Sales Associate, Tommy Hilfiger - Dalton Park
Tommy Hilfiger —Seaham
- Part-time
- Hospitality
- Communication skills
7d
Materials Testing Administrator
Exploration & Testing Associates Limited —Durham
- £26,000 - £28,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Free parking
- Annual leave
Quick apply
11h
Power Platform Solutions Architect
razorblue Careers —Stockton-on-Tees
- £55,000 - £60,000 a year
- Hybrid work
- Azure
- Mentoring
- AI
- Life insurance
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Stockton-on-Tees
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Sales Associate
H.Samuel —Washington
- £12.71 an hour
- Part-time
- Employee discount
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Stockton-on-Tees
- £3,800 a month
- Full-time
- Sales
Quick apply
Safety Specialist
Amazon UK Services Ltd. - A10 —Darlington
- Full-time
- English
- Team management
- No degree
Maintenance Team Lead, NCL2 RME
Amazon UK Services Ltd. —Stockton-on-Tees
- Weekend availability
- Maintenance
- Programmable logic controllers
- Flexible schedule
Junior Commercial Advisor
Verisure Services (UK) Limited —Stockton-on-Tees
- £3,800 a month
- Full-time
Quick apply
Veterinary Business Manager-Digital Services
Mars —Durham
- £39,000 - £40,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Gym membership
ICQA Area Manager
Amazon UK Services Ltd. —Darlington
- Full-time
- Data analysis skills
- SQL
- Bachelor's degree
10h
SALES EXECUTIVE
Verisure Services (UK) Limited —Stockton-on-Tees
- £3,800 - £6,000 a month
- Full-time
- Sales
Quick apply
Accounts Receivables Associate - French speaker
Cummins Inc. —Darlington
- Hybrid work
- Analysis skills
- Communication skills
- Relocation assistance
6d
Payroll Administrator
XPS Pensions Group —Middlesbrough
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee discount
- Referral programme
11d
Senior Test Centre Associate - Middlesbrough
Reed In Partnership —Middlesbrough
- £14.80 an hour
- Part-time
- Customer service
- Supervising experience
- Driving

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customer experience associate jobs near darlington, dur

Customer Success Associate

Mobile Rocket -
Newton Aycliffe

Quick apply

Job details

Full-time
£25,000 - £30,000 a year
4 days ago

Benefits

Free parking
Casual dress
On-site parking

Qualifications

Salesforce
English
B2B
Customer support
SaaS

Full job description

About the role

Entry-level executor to scale our customer success engine. You will help customers through an efficient inbox workflow, proactively reduce support demand by creating Help Centre content (FAQs and videos), and use product data to identify and flag Product Qualified Leads (PQLs) for upselling—working under direct mentorship.

Key responsibilities

Inbox management
Own and manage the customer support inbox (triage, categorise, respond, and escalate when needed)
Ensure fast, accurate, and helpful written responses with excellent customer experience
Maintain consistent documentation of conversations and outcomes
Help Centre content to deflect tickets
Build and maintain Help Centre guides including:
Written FAQs
Short how-to video scripts or video-based resources
Identify recurring issues from support conversations and translate them into scalable content
Continuously improve content quality to reduce repeat tickets
Product data & PQL tracking
Track product usage and engagement signals using basic data literacy
Flag Product Qualified Leads (PQLs) based on pre-defined criteria to support upsell opportunities
Provide clear updates to internal teams on trends, readiness, and accounts showing “green lights”
Process-driven execution
Follow and improve existing workflows for support, knowledge base updates, and lead flagging
Maintain accurate records and ensure learnings feed into improved processes
Learning under mentorship
Work closely with a mentor to develop technical curiosity, customer success judgement, and operational excellence
Quickly apply feedback to responses, content, and reporting

What you’ll bring

1–2 years’ experience in B2B SaaS customer support or customer success (ideal)
Outstanding written English with strong grammar, clarity, and tone
High technical curiosity and ability to learn product workflows quickly
Basic data literacy (comfortable using product/CRM data and simple reporting concepts)
Highly organised and process-driven; strong attention to detail
Ambitious doer mindset—eager to execute, improve, and learn in a direct-mentorship environment

Success in the role (how you’ll be measured)

Support inbox responsiveness and quality of written resolutions
Growth and quality of Help Centre content that reduces repeat tickets
Accuracy and usefulness of PQL flags and updates
Consistency in process execution and continuous improvement based on feedback

Location

Newton Aycliffe, County Durham

Pay: £25,000.00-£30,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer experience associate jobs in darlington, dur

Customer Success Associate

CX Team Member

Store Associate (23416)

Test Centre Associate Middlesbrough

Retail Sales Advisor - Stockton

Part Time Sales Associate, Tommy Hilfiger - Dalton Park

Materials Testing Administrator

Power Platform Solutions Architect

JUNIOR SALES CONSULTANT

Sales Associate

JUNIOR SALES ADVISOR

Safety Specialist

Maintenance Team Lead, NCL2 RME

Junior Commercial Advisor

Veterinary Business Manager-Digital Services

ICQA Area Manager

SALES EXECUTIVE

Accounts Receivables Associate - French speaker

Payroll Administrator

Senior Test Centre Associate - Middlesbrough

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