Service desk coordinator Work, Jobs in Darlington, Dur (with Salaries)

Warranty Coordinator (Fixed Term)
Magnet —Darlington
- £26,538.48 a year
- Full-time
- Analysis skills
- Continuous improvement
- Data entry
- Employee discount
Quick apply
9d
Visitor Welcome Assistant
Stockton-on-Tees Borough Council —Stockton-On-Tees
- £25,583 - £25,989 a year
- Weekend availability
- Customer service
- Presentation skills
- Communication skills
- Annual leave
- Employee assistance programme
Aftersales Coordinator
Husqvarna —Newton Aycliffe
- Full-time
- Microsoft Word
- CRM software
- English
- Employee discount
2d
Apprentice Admin/Office Manager
Mitie —Darlington
- £16,686.08 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
EUC Coordinator - 6 Month Contract
Ekco —Stockton-on-Tees
- Continuous improvement
- Communication skills
Quick apply

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Visitor Welcome Assistant
Stockton-on-Tees Borough Council —Stockton-On-Tees
Access to a number of other employee benefits including learning and development opportunities, a car lease scheme, discounts at high street and online…
£25,583 - £25,989 a year
Visitor Experience Assistant
Middlesbrough Council —Middlesbrough
Café & Retail Operations: You’ll support our catering and retail offer, preparing and serving food, processing sales through EPOS systems, monitoring stock, and…
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Warranty Coordinator (Fixed Term)

Magnet -
Darlington

Quick apply

Job details

Full-time | Fixed term contract
£26,538.48 a year
9 days ago

Benefits

Cycle to work scheme
Canteen
Employee discount

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Analysis skills
Continuous improvement
Data entry
Organisational skills
Customer support
Customer interaction
Communication skills

Full job description

Role: Warranty Coordinator

Reports to: Service Desk Manager

Location: Darlington

Hours: 40 hours, Fixed Term 6 month contract

Salary: £26538.48

As part of the Warranty team, you will handle product warranty enquiries, requests from both stores and customers. With a proactive, customer-focused mindset, you will use excellent organisational and communication skills to achieve successful resolutions. This role contributes to customer satisfaction and the continued improvement of brand reputation.

What’s in it for you?

Fantastic company discounts: Up to 80% off our stylish kitchen ranges and products
Access to Retail Trust
Subsidised canteen
Flexible holidays: Buy up to five extra days with our holiday purchase scheme
Wellbeing support: Access to our virtual GP service and employee assistance platform 24/7
Lifestyle perks: Cycle to work scheme and savings on hundreds of top brands via our benefits app
A collaborative culture built on care, inclusion, and continuous improvement

What you’ll be doing:

Develop and maintain a thorough understanding of the product warranty process to be able to deliver clear and effective advice
Provide guidance, advice, and support to both internal and external customers
Respond to incoming telephone calls, emails, and written correspondence in line with agreed service level standards
Ensure customers are kept informed and updated on the progress of their warranty requests and enquiries
Accurately maintain and update systems, ensuring full traceability of warranty claims
Analyse enquiries and warranty requests received by the department, providing feedback and identifying opportunities for continuous improvement
Build positive stakeholder relationships with customers and colleagues to support efficient issue resolution and a high standard of customer service

Who we’re looking for:

Great written and verbal communication with strong interpersonal skills
Effective telephone handling technique
Strong analytical skills and the ability to maintain accurate documentation
Not afraid to make decisions and use your own initiative
High organisation skills to be able to adhere to agreed working practices
Problem solving skills to be able to find a solution for all customers
Strong IT skills, to be able to accurately update customer records via IT technology

Why choose Magnet?

At Magnet, we bring over 100 years of heritage, but our focus is firmly on the future.
As the UK’s leading kitchen specialist, our success is driven by the expertise, insight and innovation of our people.

We’re in the middle of an exciting transformation, with a real opportunity to shape how we work, grow and deliver for our customers. We’re always open to fresh thinking and new perspectives, so even if your experience doesn’t perfectly match, we’d still love to hear from you.

We’re committed to building a diverse and inclusive workplace. If you require any reasonable adjustments during the recruitment process, please let us know.

#Magnet #LiDNI

Quick apply

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service desk coordinator jobs in darlington, dur

Warranty Coordinator (Fixed Term)

Visitor Welcome Assistant

Aftersales Coordinator

Apprentice Admin/Office Manager

EUC Coordinator - 6 Month Contract

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