Help deliver an outstanding financial experience for residents and families.
Joining us means becoming part of a forward-looking care organisation with a strong, long-term commitment to the success of every home. Supported by substantial, planned investment, we provide the resources and stability needed to deliver high-quality, sustainable care while nurturing thriving communities. This is a full-time, office-based role based at our Support Office in Darlington, working 40 hours per week and offering the opportunity to work closely with colleagues across the organisation to support homes nationwide.
Residents, families and colleagues are at the heart of everything we do. We believe in building trusted relationships, continuously improving the way we work, and creating environments where people feel supported to grow and succeed.
As a Debtors Clerk, you'll play an important role in supporting the effective management of customer accounts across our care home portfolio. Combining excellent customer service with strong attention to detail, you'll help ensure accounts are managed accurately, payments are received promptly and residents and families receive a professional, sensitive and supportive experience.
About the role
Reporting to the Accounts Receivable Manager, you'll manage a portfolio of private-pay and top-up accounts, maintaining accurate records, issuing statements and reminders, and supporting residents, families and attorneys with payment queries and agreed payment arrangements.
You'll also provide administrative support for local authority and NHS-funded debtor accounts, helping to maintain accurate records, monitor outstanding balances and reconcile payments. Working closely with colleagues across Finance and operational teams, you'll contribute to accurate reporting, support debt management activities and help ensure financial processes are delivered efficiently and in line with internal controls.
About you
You'll have experience in a credit control, debtors or accounts receivable environment and be confident managing customer accounts with professionalism, empathy and attention to detail. Comfortable handling sensitive conversations, you'll balance excellent customer service with the confidence to follow up on outstanding payments and agree appropriate next steps.
Organised and methodical, you'll enjoy maintaining accurate records, managing multiple priorities and working collaboratively with colleagues to deliver an efficient finance service. We're looking for someone who is reliable, approachable and committed to providing a positive experience for residents, families and stakeholders.
What you'll bring
Essential
- Experience in a credit control, debtors or accounts receivable role.
- Experience communicating with customers regarding outstanding accounts in a professional and sensitive manner.
- Strong organisational skills with excellent attention to detail and accuracy.
- Good communication and interpersonal skills, with the ability to manage challenging conversations constructively.
- Confidence maintaining accurate financial records and managing a varied workload.
Desirable
- Knowledge of local authority and NHS funding and payment processes.
- Experience within the care, healthcare or another regulated service environment.
Additional information
This role is based at our Central Support Office in Darlington, with regular office attendance and occasional travel to care homes and regional offices.
An Enhanced DBS check and DVLA licence check are required for this role. As part of our Finance function, you'll also work within established financial control and governance processes to support accurate reporting and compliance.
As with all colleagues, you'll be expected to comply with our policies relating to health and safety, infection prevention and control, safeguarding and all relevant regulatory requirements. From time to time, you may be asked to undertake other duties appropriate to the role, and the responsibilities outlined above may be reasonably reviewed and updated following consultation to reflect business needs.
