Line it support Work, Jobs in Darlington, Eng (with Salaries)

1st Line IT Support Technician
SJ Systems (North) Ltd —Darlington
- £12.86 - £13.63 an hour
- Full-time
- Software troubleshooting
- Windows
- In-person
- Work from home
Quick apply
8d
1st/2nd Line Support Analyst
Ramsdens Financial Ltd —Stockton-on-Tees
- From £15.18 an hour
- Full-time
- Windows
- Microsoft Office
- SQL
- Employee assistance programme
- Employee discount
Quick apply
10d
IT Technician Service Desk
Durham Constabulary —Durham
- £27,204 - £29,859 a year
- Full-time
- Windows
- Administrative experience
- Driving
11d
Service Desk Analyst
HM Treasury —Darlington
- £29,280 - £33,450 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- IT
- Annual leave
- Flexitime
IT Support Technician
Watson Woodhouse & Macks Solicitors —Middlesbrough
- Full-time
- Azure
- Microsoft Outlook
- Analysis skills
- Annual leave
- Employee discount
Quick apply
2d
IT Support Technician
Filtronic —Sedgefield
- Full-time
- Hybrid work
- Computer networking
- Organisational skills
- Communication skills
Quick apply
9d
Team Administrator
Tees, Esk and Wear Valleys NHS Trust —Darlington
- £25,760 - £27,476 a year
- Full-time
- Microsoft Office
- Administrative experience
- Presentation skills
1d
Technical Process Operator
Cawingredients Limited —Leeming Bar
- £31,000.00 - £42,794.48 a year
- Annual leave
- Employee assistance programme
DDaT Service Analyst
HC-One - Strategy —Darlington
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Estates Data and Information Officer
University of Hertfordshire —College
- £28,778 - £32,080 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- IT
- Annual leave
11d
Aircraft Operations Agent (Part-Time)
Willis Aviation —Darlington
- 12 hour shift
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
1d
Labourer
Taylor Wimpey —Redcar
- Management
- Communication skills
- Annual leave
- Employee discount
10d
Service Desk Agent
Indra Group UK & Ireland —Middlesbrough
- Weekend availability
- Customer service
- English
- Computer networking
- Paid training
- Employee assistance programme
Quick apply
10d
Production Operator
Cawingredients Limited —Leeming Bar
- £31,930.00 - £42,794.48 a year
- 12 hour shift
- Quality control
- Mechanical knowledge
- Annual leave
- Employee assistance programme
1d
Transitions Officer (2025/LM107)
EAST DURHAM COLLEGE —College
- £26,374 - £28,163 a year
- Full-time
- English
- Presentation skills
- School
- Free parking
- Annual leave
2d
On-Site Stores Assistant
Cromwell —Newton Aycliffe
- Full-time
- Power tools
- In-person
- Annual leave
- Sick pay
Infrastructure and Network Engineer
Waterstons —Durham
- £27,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Azure
- SQL
- AWS
- Employee assistance programme
- Sick pay
Administrator
Reed In Partnership —Spennymoor
- £26,300 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
- Flexible schedule
3d
GCCS Research Assistant
Durham University —Durham
- £31,236 - £33,002 a year
- Part-time
- Hybrid work
- Master's degree
- Communication skills
- Annual leave
- Employee assistance programme
9d
Service Technician Apprenticeship
Calex UK —Darlington
- Full-time
- Maintenance
- English
- Driving
3d

I want to receive the latest job alerts for line it support in darlington, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

1st Line IT Support Technician

SJ Systems (North) Ltd
Darlington

Quick apply

Job details

Full-time
£12.86 - £13.63 an hour
8 days ago

Benefits

Work from home

Qualifications

Driving Licence
Software troubleshooting
Windows
Technical support
CompTIA Network+
IT support
DNS
Communication skills
CompTIA A+

Full job description

About SJ Systems

SJ Systems (North) Ltd is an established managed service provider based in Darlington, delivering IT support, infrastructure and digital services to businesses across the North East. We are a close-knit, experienced team with a reputation for a personal, highly responsive service — and we are now seeking a First Line IT Support Technician to join us.

The Opportunity

As the first point of contact for our clients, you will play a central role in the quality of service we deliver. You will handle inbound support requests by telephone and through our ticketing system, triaging, prioritising and resolving issues while keeping clients clearly informed at every stage.

This is a varied, hands-on position offering genuine breadth: you will work across a wide range of technologies, industries and client environments, with structured support from senior colleagues and clear scope to develop your technical career.

Key Responsibilities

Acting as the first point of contact for client support requests, both over the telephone and via our ticketing system (HaloPSA), ensuring every client receives a prompt and professional response.
Triaging, prioritising and owning support tickets through to resolution or escalation.
Administering Microsoft 365 environments — user accounts, MFA, licensing, mailboxes and Teams.
Monitoring system dashboards (NinjaOne RMM) and responding to alerts.
Carrying out daily backup monitoring across Spanning and Axcient BCDR, escalating failures promptly.
Performing DNS changes and assisting with UISP and UniFi network device configurations and point-to-point setups (training provided as required).
Preparing, configuring and delivering hardware to clients, including on-site configuration and troubleshooting.
Maintaining accurate, up-to-date documentation in ITGlue.
Supporting procurement and stock management processes.

The Person We Are Looking For

Essential:

A minimum of two years’ experience in a first line IT support or service desk role.
Strong working knowledge of Windows 10/11 and Microsoft 365 administration.
A confident, professional telephone manner and excellent written communication.
Meticulous attention to detail — in troubleshooting, in documentation and in client communication. In our environment, small details matter.
The ability to manage a varied workload calmly and prioritise effectively under pressure.
A reliable, conscientious approach and a commitment to high standards of service.
A full driving licence and access to a vehicle — occasional client site visits form part of the role.

Desirable:

Experience within a managed service provider (MSP) environment.
Familiarity with NinjaOne, HaloPSA, Axcient, SentinelOne or comparable tools.
Relevant certifications such as CompTIA A+, Network+ or Microsoft qualifications.

What We Offer

A salary of £23,400 – £24,800, dependent on experience.
Full-time hours, Monday to Friday, 9:00am–5:00pm — no on-call or weekend working.
Flexibility to work from home one day per week once induction is complete.
A varied role with genuine responsibility and direct exposure to a broad technology stack.
A supportive, experienced team with direct access to senior management.
Clear opportunities for progression and professional development as the business grows.

Pay: £12.86-£13.63 per hour

Work Location: In person

Quick apply

Refine Your Search

line it support jobs in darlington, eng

1st Line IT Support Technician

1st/2nd Line Support Analyst

IT Technician Service Desk

Service Desk Analyst

IT Support Technician

IT Support Technician

Team Administrator

Technical Process Operator

DDaT Service Analyst

Estates Data and Information Officer

Aircraft Operations Agent (Part-Time)

Labourer

Service Desk Agent

Production Operator

Transitions Officer (2025/LM107)

On-Site Stores Assistant

Infrastructure and Network Engineer

Administrator

GCCS Research Assistant

Service Technician Apprenticeship

I want to receive the latest job alerts for line it support in darlington, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected