Technology management occupations Work, Jobs in Datchworth, Hrt (with Salaries)

Customer Transformation Lead - Smart Meters - 6/12 Month Secondment
Affinity Water —Hatfield
- £65,000 a year
- Hybrid work
- Continuous improvement
- Annual leave
- Employee discount
AI Programme Manager - Contract role
Project Blackbook —London
- £400 - £650 a day
- Hybrid work
- AI
Quick apply
10d
Digital Product Manager
East and North Hertfordshire Teaching NHS Trust —Stevenage
- £57,528 - £64,750 a year
- Full-time
- Continuous improvement
- Flexible schedule
8d
Product Manager - Order Fulfilment
Tesco UK —Welwyn Garden City
- Full-time
- Agile
- Communication skills
- Employee assistance programme
Junior IT Project Manager
Brava Hospitality —London
- £35,000 - £45,000 a year
- Full-time
- Hospitality
- POS
- Restaurant
Quick apply
11d
Head of Product Engineering (Retail)
ClearCourse —London
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Software development
- AI
- Employee discount
Quick apply
IT & Helpdesk Manager - Panavision London
Panavision —London
- Weekend availability
- Bachelor's degree
- No degree
- Travel
Quick apply
12d
Head of IT
Carnall Farrar —London
- Full-time
- Remote
- Bachelor's degree
- SharePoint
- AI
- Work from home
- Employee assistance programme
Quick apply
Junior Service Delivery Manager
Computacenter —Hatfield
- Continuous improvement
- Organisational skills
- Communication skills
Chief Technology Officer
Artsy and Artnet —London
- £200,000 - £350,000 a year
- Full-time
- Hybrid work
- Mentoring
- Agile
- AI
- Employee assistance programme
Intern, IT Projects Co-Ordinator
Jimmy Choo —London
- £26,436.80 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer Science
Spacecraft Project Manager
ALTEN —Stevenage
- Full-time
- Hybrid work
- PMP
- Military
- Engineering
- Employee assistance programme
- Life insurance
Quick apply
13d
Technical Delivery Manager
Aristocrat Interactive —London
- Full-time
- DevOps
- Travel
- Organisational skills
Product Owner - AI Trainer - Freelance - 8-20hrs/week - Remote
10x Team —London
- £83 - £140 an hour
- Remote
- Product management
- AI
Quick apply
Chief Technology Officer
The University of Law —London
- Up to £230,000 a year
- Hybrid work
- University
- Travel
- AI
Product Manager - MyProduct
Tesco UK —Welwyn Garden City
- Full-time
- Communication skills
- Employee assistance programme
Senior Project Manager
MBDA —Stevenage
- £50,000 - £56,000 a year
- Overtime
- Hybrid work
- Project management
- Communication skills
- Negotiation
- Free parking
6d
IT Operations Manager
Oktagon Technology Group Ltd. —London
- £56,000 - £64,000 a year
- Full-time
- Writing skills
- Analysis skills
- In-person
Quick apply
7d
Scrum Master - GCP - London, UK
Photon —London
- Remote
- Computer Science
- PMP
- Analysis skills
Product Lead – Weapon Systems Operations Equipment Team
MBDA —Stevenage
- £65,000 a year
- Full-time
- Hybrid work
- In-person
- Free parking
- Relocation assistance

I want to receive the latest job alerts for technology management occupations in datchworth, hrt

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Transformation Lead - Smart Meters - 6/12 Month Secondment

Affinity Water -
Hatfield

Apply Now

Job details

£65,000 a year

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Stakeholder liaison
Continuous improvement

Full job description

Affinity Water have an exciting opportunity available and are recruiting for a Customer Transformation Lead - Smart Meters on a 6/12 Month Secondment in our customer experience team.

The Role:

As a Customer Transformation Lead - Smart Meters, you will be accountable for shaping the vision against the strategic direction for end-to-end customer journeys including the design, performance and continual improvement.

You will help shape, design and deliver product features within your specialised area for a new billing platform and new operation model. Working closely with the Head of Experience Delivery and cross-functional teams, you will translate customer, operational and regulatory requirements into a clear target journey vision and supporting product capabilities, ensuring solutions align to end-to-end outcomes.

In addition, the role will manage two direct reports responsible for the existing Smart Metering programme, providing oversight of the current customer experience. This includes ensuring journeys, processes and communications are effectively managed and continuously improved, with alignment across operational delivery and performance insight used to drive improvement and manage risk.

What you'll be doing:

Taking ownership of the to-be state and vision for Metering within a large transformation programme for both the customer experience and operating model.
Lead the definition of the standards for the journey and service design.
Use qualitative and quantitative insights to prioritise scope to provide customers and the business with the highest value vs effort.
Act as the focal point for all teams contributing to the Metering future state, ensuring alignment across technology operations and customer experience.
Manage the ongoing smart metering programme customer experience, small change.
Ensure smart metering customer communication and behavioural change campaigns are aligned with Marketing & Communications.

What you'll need:

Experience working in a change, transformation, service improvement or product delivery environment.
Experience contributing to the design or improvement of customer journeys, services or operational processes.
Demonstrable experience of engaging and influencing internal and external stakeholders.
Ability to think strategically about customer journeys while remaining comfortable working within delivery teams.
A strong customer focus, ensuring decisions balance customer needs, operational practicality and regulatory requirements.

Advert Closing Date: 23/6/26

Benefits:

Hours of work: 08:30am - 17:00pm (Mon - Thurs) 08:30am - 16:30pm (Friday) minimum 2 days in the office.
Standby: 1 in 6 (Separate to salary)
Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
Entry into the company annual bonus scheme.
Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days.
A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
Access to our Wellbeing Centre with support for looking after your physical and mental health.
Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
Up to 4 Affinity days a year to volunteer in the community.
Life Assurance.

Disability Confident

As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and we’re not able to offer interviews to all, we’ll take a fair and proportionate number of disabled candidates through.

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

You can find out what it’s like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.

Apply Now

Refine Your Search

technology management occupations jobs in datchworth, hrt

Customer Transformation Lead - Smart Meters - 6/12 Month Secondment

AI Programme Manager - Contract role

Digital Product Manager

Product Manager - Order Fulfilment

Junior IT Project Manager

Head of Product Engineering (Retail)

IT & Helpdesk Manager - Panavision London

Head of IT

Junior Service Delivery Manager

Chief Technology Officer

Intern, IT Projects Co-Ordinator

Spacecraft Project Manager

Technical Delivery Manager

Product Owner - AI Trainer - Freelance - 8-20hrs/week - Remote

Chief Technology Officer

Product Manager - MyProduct

Senior Project Manager

IT Operations Manager

Scrum Master - GCP - London, UK

Product Lead – Weapon Systems Operations Equipment Team

I want to receive the latest job alerts for technology management occupations in datchworth, hrt

Related Searches

Explore jobs in more locations

Affinity Water have an exciting opportunity available and are recruiting for a Customer Transformation Lead - Smart Meters on a 6/12 Month Secondment in our customer experience team.

The Role:

As a Customer Transformation Lead - Smart Meters, you will be accountable for shaping the vision against the strategic direction for end-to-end customer journeys including the design, performance and continual improvement.

What you'll be doing:

Benefits:

Disability Confident

Jobseeker tools

Employer Tools

Browse

Stay Connected