Customer service manager Work, Jobs in Davenport, Gtm (with Salaries)

Customer Service & Operations Manager
Sustain Homes Limited —Didsbury
- From £38,000 a year
- Full-time
- Customer service
- Project management
- Organisational skills
Quick apply
Customer Service Manager X2
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Customer service
- Travel
- Financial services
- Annual leave
Quick apply
Screening Service Manager
PayStream Accounting Services —Altrincham
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
Customer Service Desk Manager
Hybrid Asset Solutions LTD —Manchester
- £30,000 - £35,000 a year
- Full-time
- Management
- Customer service
- In-person
- Free parking
- Referral programme
Quick apply
5h
Telesales Team Manager - Customer Loyalty
Together —Cheadle
- Full-time
- Sales
- Analysis skills
- Supervising experience
Quick apply
General Manager
Archive Bar —Cheadle
- £35,000 a year
- Full-time
- Hospitality
- Bar
- Organisational skills
- Store discount
- Employee discount
Quick apply
7d
Store Manager
Toolstation —Stockport
- £34,998.30 a year
- Full-time
- Leadership
- Employee discount
Senior Manager - Customer Services Business Operations
The Co-operative Bank —Manchester
- Up to £90,000 a year
- Full-time
- Hybrid work
- Financial services
4d
Customer Service Team Leader
The Beauty Tech Group Trading Limited —Stockport
- Weekend availability
- Hybrid work
- CRM software
- Customer service
- Leadership
- Free parking
- Work from home
Quick apply
3d
Customer Experience Team Manager
Premier Estates Ltd —Macclesfield
- Monday to Friday
- Customer service
- Annual leave
- Referral programme
Lead Nightshift Manager
Sainsbury's —Stockport
- £36,450 a year
- Night shift
- Management
- Leadership
- Employee discount
11d
Customer Services Section Manager
Tameside Council —Tameside
- £46,142 - £48,226 a year
- Call to connect
- Hybrid work
- Annual leave
- Flexitime
2h
Key Account Manager
Zeelandia Ltd —Ashton-in-Makerfield
- £52,000 - £56,000 a month
- Full-time
- Hybrid work
- CRM software
- Sales
- Data analysis skills
- Employee assistance programme
Quick apply
4d
General Merchandise Manager
Sainsbury's —Cheadle
- From £32,700 a year
- Management
- Leadership
- Employee discount
13d
Regional Furniture Sales Manager
Joseph James Furniture Outlet LLP —Stockport
- £42,000 - £50,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
- Free parking
- Employee discount
Quick apply
7d
Manager
TBC —Stockport
- £30,000 - £40,000 a year
- Weekend availability
- Hospitality
- Bar
- Customer service
Quick apply
7d
Guest Experience, Marketing & Partnerships Manager
Holiday lets —Prestwich
- £35,000 a year
- Part-time
- Hospitality
- Sales
- In-person
- Flexible schedule
Quick apply
Assistant General Manager-Experience & Innovation
Metropolitan Council —Heywood
- £165,339.20 - £330,678.40 a year
- Full-time
- Management
- Master's degree
- Administrative experience
- Employee assistance programme
- Life insurance
13d
Customer Service Team Manager
Ryan, LLC —Salford
- Full-time
- Customer service
- Organisational skills
- In-person
- Gym membership
Quick apply
Contract Manager - Northern Trains
APCOA PARKING (UK) LTD —Manchester
- £43,000 a year
- Management
- Customer service
- Continuous improvement
- Annual leave
- Employee discount
Quick apply
4d

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Customer Service & Operations Manager

Sustain Homes Limited
Didsbury

Quick apply

Job details

Permanent | Full-time
From £38,000 a year

Benefits

Cycle to work scheme
Company pension

Qualifications

Customer service
Business processes
Renewable energy
Project management
Organisational skills
IT
Communication skills
Solar energy

Full job description

About Sustain Electric Limited

Sustain Electric Limited is a rapidly growing solar installation company delivering over 100 solar installations every month across the UK. We are committed to providing high-quality renewable energy solutions and exceptional customer service, helping homeowners and businesses reduce their energy costs and environmental impact.

As our business continues to grow, we are seeking an experienced and highly organised Operations & Customer Success Manager to take ownership of the day-to-day operational delivery of our installation projects while ensuring an outstanding customer experience from start to finish.

The Role

This is a key leadership position within the business, responsible for ensuring that our installation operations run efficiently and effectively every day.

You will oversee engineer scheduling, installation planning, scaffolding coordination, parts and materials management, and customer communications, ensuring every project is delivered on time and to the highest standard.

The successful candidate will be the operational hub of the business, managing multiple moving parts simultaneously, proactively resolving issues, and ensuring jobs proceed as planned while maintaining excellent customer satisfaction.

This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can confidently manage both planned operations and reactive challenges.

Key Responsibilities

Day-to-Day Operations Management

Take ownership of the daily operational delivery of all solar installation projects.
Manage engineer schedules, workloads, and diary planning to maximise productivity and efficiency.
Ensure installation jobs are fully prepared and ready to proceed as scheduled.
Coordinate scaffolding contractors, suppliers, and installation teams to ensure projects remain on track.
Monitor installation progress and proactively identify potential issues before they impact delivery.
Manage reactive operational issues including engineer availability, weather-related delays, customer requests, material shortages, and installation challenges.
Reallocate resources and adjust schedules when unforeseen circumstances arise.
Ensure all necessary documentation, equipment, and materials are in place prior to installation dates.
Liaise closely with installation teams to ensure smooth communication and project execution.
Maintain visibility of all active projects and ensure installation targets are achieved.

Customer Success & Journey Management

Own the customer journey from post-sale through to installation completion.
Act as the primary operational contact for customers once projects have been scheduled.
Provide regular updates and clear communication throughout the installation process.
Resolve customer queries, concerns, and escalations in a professional and timely manner.
Ensure customers receive a seamless and positive experience throughout their project.
Monitor customer feedback and identify opportunities to improve service delivery.

Supplier & Contractor Coordination

Manage relationships with scaffolding providers, suppliers, and subcontractors.
Ensure scaffolding installations and removals are completed in line with project schedules.
Coordinate deliveries of solar panels, inverters, batteries, mounting systems, and other equipment.
Monitor stock levels and work with suppliers to minimise installation delays.

Process Improvement & Reporting

Develop and improve operational processes to support business growth.
Monitor operational performance and identify areas for efficiency improvements.
Track and report on key operational metrics.
Support senior management with planning, forecasting, and operational reporting.
Contribute to the development of scalable systems and processes as the business continues to expand.

About You

Essential Experience & Skills

Previous experience in an Operations Manager, Installations Manager, Service Delivery Manager, Customer Success Manager, or similar operational role.
Experience coordinating field-based engineers, installers, or technical teams.
Strong diary management and scheduling experience.
Excellent organisational and planning skills.
Proven ability to manage multiple projects and priorities simultaneously.
Strong problem-solving skills with the ability to react quickly to changing situations.
Excellent communication and customer service skills.
Strong IT skills, including experience using CRM and scheduling systems.
Ability to work under pressure and maintain attention to detail.

Desirable Experience

Experience within solar, renewable energy, electrical, construction, utilities, or home improvement sectors.
Understanding of installation project management.
Experience working with subcontractors and external suppliers.
Knowledge of operational KPI reporting and process improvement.

Pay: From £38,000.00 per year

Benefits:

Company pension
Cycle to work scheme

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in davenport, gtm

Customer Service & Operations Manager

Customer Service Manager X2

Screening Service Manager

Customer Service Desk Manager

Telesales Team Manager - Customer Loyalty

General Manager

Store Manager

Senior Manager - Customer Services Business Operations

Customer Service Team Leader

Customer Experience Team Manager

Lead Nightshift Manager

Customer Services Section Manager

Key Account Manager

General Merchandise Manager

Regional Furniture Sales Manager

Manager

Guest Experience, Marketing & Partnerships Manager

Assistant General Manager-Experience & Innovation

Customer Service Team Manager

Contract Manager - Northern Trains

I want to receive the latest job alerts for customer service manager in davenport, gtm

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