Customer support & client services managers Work, Jobs in Debden, Ess (with Salaries)

Head of Customer Success
Cambrionix —Cambridge
- £85,000 - £90,000 a year
- Full-time
- Hybrid work
- Team management
- Free parking
- Life insurance
Quick apply
11d
Customer Service Manager
LBS Distribution Ltd —Hoddesdon
- £32,000 - £40,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
- Annual leave
Quick apply
3d
Senior Customer Complaints & resolution
HWC Logistics —Cambridge
- £27,500 - £30,000 a year
- Full-time
- CRM software
- Management
- Communication skills
- Free parking
- Employee discount
Quick apply
13d
Customer Enquiries Services Manager
Anglia Ruskin University —Chelmsford
- £38,784 - £44,746 a year
- Full-time
- CRM software
- AI
- Leadership
- Relocation assistance
12d
Client Services Director
Focus Agency Group Limited —Colchester
- £55,000 - £60,000 a year
- Full-time
- Management
- Business development
- Travel
- Work from home
- Employee stock ownership plan
Quick apply
Head of Customer Services (Maternity Cover)
Clarins —Harlow
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Training & development
- Annual leave
- Employee assistance programme
Head Of Customer Experience
Lookers —Chelmsford
- Full-time
- Travel
- Analytics
- Annual leave
Quick apply
National Sales Order Processing Manager
Altro/Autoglym —Letchworth
- Full-time
- CRM software
- Customer service
- Analysis skills
- Free parking
- Sick pay
Quick apply
Support Manager
Tait —Haverhill
- Full-time
- Bachelor's degree
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
Customer Service Team Leader
Morgan Sindall Property Services Limited —Welwyn Garden City
- £35,000 a year
- Full-time
- Presentation skills
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
10d
Senior Test Centre Associate - Chelmsford
Reed In Partnership —Chelmsford
- £14.96 an hour
- Part-time
- Customer service
- Supervising experience
- Team management
Sales Support Manager - Earthmoving
Liebherr-Great Britain Ltd. —Biggleswade
- Full-time
- CRM software
- Customer service
- Microsoft Office
Customer Service Team Leader
Hertfordshire County Council —Welwyn Garden City
- £31,537 - £34,434 a year
- English
- Mentoring
- Training & development
Principal Customer Success Manager
Forter —London
- Hybrid work
- In-person
- Leadership
- Annual leave
Quick apply
Account Director
Deluxe Media —Theobalds
- Full-time
- Team management
- Quality control
- Leadership

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Account Manager
Bookedit —London
The Account Manager is responsible for driving revenue growth, client retention, and commercial performance across a portfolio of accounts.
£35,000 - £45,000 a year
Quick apply
7d
Operations Manager
Herts Prime Property Solutions —Hertford
This is a predominantly home-based position, with occasional travel to client meetings, engineer site visits and office visits where required.
£52,000 - £65,000 a year
Quick apply
11h

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customer support & client services managers jobs near debden, ess

Head of Customer Success

Cambrionix
Cambridge

Quick apply

Job details

Permanent | Full-time
£85,000 - £90,000 a year
11 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Private medical insurance
Life insurance
Sick pay
On-site parking

Qualifications

Dashboard visualisation
Process improvement
Team management
Churn prevention
B2B
Operational strategy development
HubSpot
SaaS

Full job description

We're looking for someone exceptional to build and lead our entire Customer Success function from the ground up. An opportunity to build something that doesn’t exist yet.

At Cambrionix, we've spent more than 15 years building world-class hardware trusted by some of the biggest technology brands in the world. We have more than 1.8 million ports in operation globally, and our technology powers mission-critical environments across multiple industries. We're internationally recognised for delivering the fastest, most reliable and most intelligent USB solutions on the planet.

Now we're entering our next chapter.

We're evolving from a traditional manufacturing business into a software and SaaS-led organisation, with Cambrionix Connect at the centre of that transformation. Our cloud platform enables customers to remotely manage, monitor and control devices across entire global fleets from a single interface.

And that's where you come in.

Your mission

Working for the Chief Revenue Officer and working closely with Rev Ops, Tech Engineering and Business development, you will build a function that customers genuinely love.

You'll define the strategy, create the playbooks, design the customer journey, identify the key signals that require actioning implement the processes, establish the metrics, and help build a scalable function that supports our transition to a recurring SaaS business.

What you'll be doing

Designing and launching the entire Customer Success function within HubSpot CRM
Creating customer onboarding programmes that drive adoption from day one
Developing customer journey maps across the entire lifecycle
Building scalable processes, playbooks and customer success frameworks
Reducing churn and increasing customer retention
Identifying opportunities for customer growth and expansion through both upsell and cross sell
Building dashboards that provide meaningful insights into customer behaviour
Recruiting, developing and leading a Customer Success team as the function grows
Becoming the voice of the customer across the business

You will have experience building a Customer Success function rather than simply managing an established one. You'll understand that customer success is far more than customer support and will have a genuine passion for creating processes, systems and strategies from the ground up. You'll thrive in an environment where there's a blank sheet of paper rather than an existing playbook and will be equally comfortable developing strategy and delivering operational excellence. You'll be able to move effortlessly between conversations with customers, engineers and senior leaders, translating customer needs into meaningful business and product decisions. You'll also have a strong understanding of key SaaS metrics, including customer adoption, retention, churn, expansion and lifetime value, together with experience working in a B2B SaaS, technology, software or platform-based business. Most importantly, you'll enjoy building scalable solutions and helping organisations navigate periods of growth and transformation.

We'd be especially excited if you have experience with:

Scaling a customer success function during a business transformation
SaaS implementation and onboarding
Subscription and recurring revenue models
Technical products
Enterprise customers
Customer success platforms and automation tools
Building and leading high-performing teams

Why Cambrionix?

Because we're not standing still. We have ambitious plans, significant investment and a product roadmap that's reshaping our future. Please don't apply because you're looking for a comfortable, steady-state management role. Apply if you want to build something remarkable.

If those words resonate with you, we'd love to talk.

Pay: £85,000.00-£90,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Private medical insurance
Sick pay

Ability to commute/relocate:

Cambridge CB4 0DS: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Success: 5 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Cambridge CB4 0DS

Quick apply

Refine Your Search

customer support & client services managers jobs in debden, ess

Head of Customer Success

Customer Service Manager

Senior Customer Complaints & resolution

Customer Enquiries Services Manager

Client Services Director

Head of Customer Services (Maternity Cover)

Head Of Customer Experience

National Sales Order Processing Manager

Support Manager

Customer Service Team Leader

Senior Test Centre Associate - Chelmsford

Sales Support Manager - Earthmoving

Customer Service Team Leader

Principal Customer Success Manager

Account Director

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