Operations associate Work, Jobs in Debden, Ess (with Salaries)

Customer Care Associate
Origin UK Operations and Origin Amenity —Finchingfield
- Weekend availability
- Salesforce
- Organisational skills
- Computer skills
Quick apply
Research Associate
STEMCELL Technologies Inc —Cambridge
- £33,600 - £45,400 a year
- Weekend availability
- Laboratory experience
- Bachelor's degree
- Communication skills
Associate Business Development Manager
Beyond Co —Newmarket
- £26,500 - £28,500 a year
- Full-time
- Hybrid work
- Salesforce
- Business development
- Organisational skills
- Health & wellbeing programme
- Work from home
Quick apply
4d
Security Operations Analyst
Softwerx —Cambridge
- £30,000 - £40,000 a year
- 8 hour shift
- Remote
- Azure
- Communication skills
- Employee discount
- Gym membership
Team Member
NEXT —Bishop's Stortford
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
9d
PLOS Medicine Associate Editor- 12 Month FTC
Public Library of Science —Cambridge
- £35,000 - £47,000 a year
- Remote
- Doctoral degree
- Communication skills
Wedding & Events Coordinator
Restaurant Associates —Stevenage
- Up to £28,000 a year
- Weekend availability
- Communication skills
- Annual leave
- Employee discount
13d
Commercial Operations Associate
Cancer Research UK —Babraham
- £38,000 - £43,000 a year
- Full-time
- Communication skills
Operations Associate
Gopuff —Cambridge
- Part-time
- Google Suite
- Computer literacy
- Warehouse experience
- Annual leave
Quick apply
AMS OpenText COTS Application Support| Stevenage, UK
Infosys —Stevenage
- Databases
- Analysis skills
- Communication skills
Brand Representative - Grand Arcade, Hollister
Hollister —Cambridge
- £12 an hour
- Customer service
- Organisational skills
- Store discount
- Employee discount
Business Support Manager
Avantor —Cambridge
- Full-time
- Microsoft Office
- Administrative experience
- Continuous improvement
- Annual leave
Clinical Research Associate
TOGL (Holdings) Limited —Cambridge
- In-person
- Communication skills
Quick apply
Sample Dispatch Logistics Technician
Avantor —Stevenage
- Full-time
- Laboratory experience
- Continuous improvement
- Warehouse experience
- Annual leave
General Assistant - IWM Duxford
Restaurant Associates —Duxford
- £12.44 - £12.71 an hour
- Weekend availability
- Serving
- Customer service
- Guest services
Laboratory Technician – Labstock
Avantor —Cambridge
- Full-time
- Laboratory experience
- Organisational skills
- Time management
11d
Front of House/Hospitality Assistant
Restaurant Associates —Hinxton
- £13.10 an hour
- Weekend availability
- Serving
- Hospitality
- Customer service
- Free parking
- Annual leave
Sample Dispatch Technician (STV)
Avantor —Stevenage
- Full-time
- Continuous improvement
- No degree
- Communication skills
- Annual leave
Logistics Operative
Avantor —Cambridge
- Full-time
- Microsoft Word
- Customer service
- Forklift
Support Manager
Tait —Haverhill
- Full-time
- Bachelor's degree
- Team management
- Communication skills
- Annual leave
- Employee assistance programme

I want to receive the latest job alerts for operations associate in debden, ess

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

operations associate jobs near debden, ess

Customer Care Associate

Origin UK Operations and Origin Amenity
Finchingfield

Quick apply

Job details

Full-time

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Returns processing
Client engagement
Salesforce
Internal department liaison
Microsoft Office Suite
Complaint handling
Organisational skills
Computer skills
Customer interaction
Communication skills

Full job description

Origin Suregreen Limited are a retail and wholesale supplier of landscaping, fencing and gardening products. We are looking for a Customer Care Associate to join our team in Finchingfield, Essex.

As a Customer Care Associate, you will be involved in providing excellent service to our customers, assisting at our on-site Trade Counter, as well as providing timely and professional responses within our various online platforms and over the telephone. This is a multifaceted role that encompasses a variety of responsibilities aimed at providing exceptional customer service across different communication channels and platforms. You will be responsible for ensuring customer satisfaction and loyalty through effective issue resolution and support while maintaining a positive and professional demeanour.

The shift pattern for this role covers our core operating hours of 7:00am–6:00pm, with the following shifts:

7:00am–4:00pm
8:00am–5:00pm
9:00am–6:00pm

During the off-peak season, the shorter operating hours are 7:00am–5:30pm.

Weekend working will be required for this role.

Main Responsibilities

Multi-Channel Communication: Engage with customers through in-person interactions, telephone calls, web chat, and platform messaging, ensuring clear and effective communication.
Customer-Focused Approach: Maintain a positive, empathetic, and professional attitude toward customers at all times, building rapport and trust.
Prompt Response: Respond promptly and professionally to customer enquiries, complaints, and feedback, ensuring a high standard of service.
Product Knowledge: Provide detailed information about available products and services, answering any questions customers may have.
Issue Resolution: Investigate and resolve customer issues effectively, providing solutions or escalating matters to the appropriate team when necessary.
Order Management: Process quotes, orders, take payments, issue refunds, and manage returns while assisting customers with delivery-related issues.
Record Keeping: Maintain accurate records of customer interactions, transactions, comments, and complaints for future reference and analysis.
Cross-Department Collaboration: Work collaboratively with internal departments to ensure the effective resolution of customer issues, fostering a team-oriented environment.
Account Management: Establish new customer accounts, accurately recording information in Linnworks and Salesforce to ensure seamless data management.
Administrative Support: Manage daily administrative tasks efficiently, prioritising workload to meet customer service objectives.
Feedback Analysis: Identify trends in customer feedback and suggest improvements to enhance the overall customer experience and service quality.
Escalation Management: Refer advanced cases to management for resolution, providing necessary background information to facilitate a timely response.
eCommerce Support: Support the eCommerce team with administrative tasks as required.

Skills and Experience

At least 2 years’ experience in Customer Care or a similar role
Ability to thrive in demanding environment, multitasking while keeping focus on the customer
Experience using CRM systems
Solid computer skills, including MS Office
Ability to remain calm when dealing with difficult customers
Excellent work ethic, self-motivator and driven
Ability to quickly learn and retain product information
Strong written and verbal communication skills
Ability to demonstrate patience and understanding
Good planning and organisational skills

It’s you we’re interested in

At Origin, we want everyone to have an equal opportunity to achieve their full potential. We positively encourage applications from all suitably qualified and eligible candidates, regardless of their gender, ethnicity, disability, age, sexuality, religion or belief, marital status, pregnancy and maternity.

Having a diverse and inclusive business is vital for our future success and that’s why we treat all our applicants fairly and with respect, irrespective of their background or any other protected characteristic.

Quick apply

Refine Your Search

operations associate jobs in debden, ess

Customer Care Associate

Research Associate

Associate Business Development Manager

Security Operations Analyst

Team Member

PLOS Medicine Associate Editor- 12 Month FTC

Wedding & Events Coordinator

Commercial Operations Associate

Operations Associate

AMS OpenText COTS Application Support| Stevenage, UK

Brand Representative - Grand Arcade, Hollister

Business Support Manager

Clinical Research Associate

Sample Dispatch Logistics Technician

General Assistant - IWM Duxford

Laboratory Technician – Labstock

Front of House/Hospitality Assistant

Sample Dispatch Technician (STV)

Logistics Operative

Support Manager

I want to receive the latest job alerts for operations associate in debden, ess

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected